Zendesk Suite
ZendeskExternal reviews
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Zendesk overall experience
What do you like best about the product?
I like the overall experience we are getting from ZD. ZD helps us to manage our queue. It also helps to decrease bottlenecks and eliminate re-works. We are enjoying using ZD.
What do you dislike about the product?
We could have a faster reply time from your support team
What problems is the product solving and how is that benefiting you?
Self-help for the customer. This increases customer contact and decreases the workload for our agents. The automation of Zendesk works beautifully for our customers.
It got everything you need!
What do you like best about the product?
Always evolving and improving! It has been adjusting to trends and is has always find ways on how to be better.
What do you dislike about the product?
More guides (videos) to support visual learners.
What problems is the product solving and how is that benefiting you?
- improved reporting
- better ticket management
- easier identification of issues
- better ticket management
- easier identification of issues
Zendesk works for Us
What do you like best about the product?
I like how the team and the tool help us in managing our concerns by providing great service and easy to use tool. In pricing, the tool is so cheap compare to other competitors but the result are the same.
What do you dislike about the product?
None for now. But I think the team needs to improve the Zendesk Support team who helps us in trouble shooting.
What problems is the product solving and how is that benefiting you?
It helps us to manage our concerns by creating tickets and sorting things right. Also, the automations and triggers helps us to do our work easily
Recommendations to others considering the product:
Grab the Suite now, it will help you to manage your concerns.
Zendesk is the modern, easy, faster technology for customer support
What do you like best about the product?
Omnichannel, Guide, Data and Reporting, and the new products (obviously all :))
What do you dislike about the product?
We need support.zendesk to have a 24/7 hotline in case of outage. Currently, they are assisting us by sending articles (we need a lil urgency here :))
What problems is the product solving and how is that benefiting you?
Customer to Business Support and (future) Business to business
Redefining Customer Experience
What do you like best about the product?
The omni-channel capability and the agility when it comes to scaling operations.
What do you dislike about the product?
Zendesk has always evolved along the voice of customer so no negatives.
What problems is the product solving and how is that benefiting you?
Zendesk has transformed my Support operations to adopt a more proactive, predictive and preventive customer experience delivery. Zendesk has saved us so much time from the status go all the way to bau operations.
Recommendations to others considering the product:
Dont have second thoughts. If you are looking for an end to end customer experience platform that will delight your customers, Zenyour answer!
Amazing for our customer service team
What do you like best about the product?
Easy to take tickets and put in your name, which makes reporting on users very easy.
What do you dislike about the product?
We would like to integrate with other services such as Salesforce, but it's proving quite difficult.
What problems is the product solving and how is that benefiting you?
Easy to log and report emails coming in through ur different email channels.
Recommendations to others considering the product:
Great for customer service for small to medium sized teams.
Support super tool
What do you like best about the product?
I really like how you can handle requests for assistance and the many possibilities to integrate zendesk with many other applications
What do you dislike about the product?
Actually there is nothing that I don't like. Perhaps too many limitations for cheaper plans, but overall, all is well
What problems is the product solving and how is that benefiting you?
With zendesk we solve problems for our users, who encounter difficulties with our lms tool
Recommendations to others considering the product:
I recommend zendesk to all companies that want to improve customer care, before the sale and after the sale
Easy to communicate
What do you like best about the product?
Zendesk can help you everything! It is easy to communicate and very simple. My clients are liking it!
What do you dislike about the product?
I didn't find anything like it! I am very satisfied with this program! Please try it
What problems is the product solving and how is that benefiting you?
Help to my clients,24hrs per day
My Zendesk beautiful journey
What do you like best about the product?
The most i like of Zendesk is that i can manage all the tickets my customers raises in a simple and easy way. Zendesk offers you a bunch of tools to manage all clients requests.
Without zendesk i cannot manage all the support requests i receive
Without zendesk i cannot manage all the support requests i receive
What do you dislike about the product?
I don't dislike nothing, i think, as i said before in other terms, that zendesk is the best way to manage all my clients requests
What problems is the product solving and how is that benefiting you?
Just manage customer requets, with zendesk i have more time to manage all my other daily tasks
Best support app I have ever used
What do you like best about the product?
I liked the easiness of options and options which makes the task more easier
What do you dislike about the product?
I dislike the cost of the product as it wont be affordable for all
What problems is the product solving and how is that benefiting you?
I use zendesk for solving issues faced by my customers. Through zendesk customers need not need to call us for an update about anything related to our product
Recommendations to others considering the product:
If possible make the software available for all by reducing the cost
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