Zendesk Suite
ZendeskExternal reviews
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Very useful easy to learn tool for customer support
What do you like best about the product?
It helps me to solve up the customer queries in a single and safe place.
What do you dislike about the product?
Sometimes, it does not update real-time conversations with the customer which becomes confusing at one point.
What problems is the product solving and how is that benefiting you?
It helps me to solve up the customer queries.
I do not want different softwares to interact with the customers and solve their issues. With Zendesk, I can do both the task in a single software.
I do not want different softwares to interact with the customers and solve their issues. With Zendesk, I can do both the task in a single software.
Zendesk Support - a better workplace to work
What do you like best about the product?
I mostely like about ticketing system its track to track our update, its helping to give feedback to caller or service agent its easiear to manage all out data at one place, its having a centralized data so with the help of that customer relevant data agents can work effieciently
What do you dislike about the product?
when we get multiple brand support at higher price and analytics price tier is also higher its price should drop a bit i t will more helpful
What problems is the product solving and how is that benefiting you?
Basically, Zendesk makes it easier to keep track of customer conversations, respond faster, give customers the tools to help themselves, learn from past interactions to improve, and free up agents to focus on the important stuff, Because everythings in one spot, and agents have all the relevant customer info at their fingertils they can respond much faster and be more consistent in their answers.
Zendesk as a ticketing tool
What do you like best about the product?
The ease of creating dashboards and the best part is MACROS.
What do you dislike about the product?
Zendesk's interface is very very clean where it should be little vibrant and should offer a choice on user end to create colour labels.
What problems is the product solving and how is that benefiting you?
Zendesk is making the ticket work easy and provide filters so that we can maintain SLAs with the quick dashboard and filtering
Excellent Customer Service
What do you like best about the product?
Zendesk Support Suite helps to everything in one place, which makes the management of customer interactions very smoother. I like how easy it is to switch between tickets, live chats, and emails without losing track of anything.
What do you dislike about the product?
Although Zendesk does a great job overall, but some of the features feel a bit uneasy at first — especially when you’re setting things up for the first time like Reporting and analytics setup.
What problems is the product solving and how is that benefiting you?
Zendesk helps all the information keep it centralize in one place for all our customer conversations. Before, we were constantly switching between different platforms and losing the track of follow-ups. Now, I can respond faster and assign tickets efficiently.
Smooth & Seamless
What do you like best about the product?
Ease of use, excellent platform for Customer Support, for any client. The ability to customize the agent experience to cater to the exact operational requirements makes Zendesk Support Suite simply unbeatable and exceptional.
What do you dislike about the product?
Recent updates, especially the Light and Dark theming feels quite janky and aplha-implementation like. The Dark mode is essentially high-contrast mode, which sadly does not modify all elements of the page UI properly, sometimes rendering them unusable.
What problems is the product solving and how is that benefiting you?
Seamless interactions with customer using AI Chatbot, Live Chat support and Email based communication
A Reliable, Scalable, and Intuitive Support Platform
What do you like best about the product?
As a TAM, I really value how Zendesk brings all customer interactions, email, chat, and social into one clean, easy-to-use interface. It helps our team stay on top of every ticket without switching tools. Our team uses it daily, and features like internal notes, macros, and automated workflows help us respond faster and maintain consistency.
The automation and SLAs are a big plus for managing response time and ensuring accountability. From an implementation point of view, once it’s set up, it runs smoothly and scales well as teams grow. It also integrates easily with tools like Jira and Slack, which makes cross-functional collaboration much easier.
From a customer support standpoint, having full ticket history and context visible in one place has significantly improved our response quality.
Overall, it’s reliable, feature-rich, and helps us deliver consistent, quality support.
The automation and SLAs are a big plus for managing response time and ensuring accountability. From an implementation point of view, once it’s set up, it runs smoothly and scales well as teams grow. It also integrates easily with tools like Jira and Slack, which makes cross-functional collaboration much easier.
From a customer support standpoint, having full ticket history and context visible in one place has significantly improved our response quality.
Overall, it’s reliable, feature-rich, and helps us deliver consistent, quality support.
What do you dislike about the product?
The biggest challenge as a TAM is the setup; it takes time to fully configure views, triggers, and workflows, especially for larger teams. Also, some useful reporting features are locked behind higher-tier plans, which limits visibility unless you upgrade.
While Zendesk support is helpful, getting hands-on guidance can be slow. That said, once everything is in place, the platform works well and becomes a core part of our support operations.
While Zendesk support is helpful, getting hands-on guidance can be slow. That said, once everything is in place, the platform works well and becomes a core part of our support operations.
What problems is the product solving and how is that benefiting you?
For our Account management team at Experian, Zendesk helps centralize all customer conversations, email, chat, and social, so nothing gets missed. It’s made our support more structured, with clear SLAs, smart routing, and automation that saves time and ensures accountability.
The unified view helps our agents stay efficient, and the reporting tools give me valuable insights to track trends and team performance. It also makes cross-team collaboration easier by highlighting recurring issues that I can escalate to product or engineering. Overall, it’s helped us deliver faster, more consistent support while keeping customers happy.
The unified view helps our agents stay efficient, and the reporting tools give me valuable insights to track trends and team performance. It also makes cross-team collaboration easier by highlighting recurring issues that I can escalate to product or engineering. Overall, it’s helped us deliver faster, more consistent support while keeping customers happy.
Zendesk review
What do you like best about the product?
Zendesk Support Suite offers a user-friendly interface with powerful ticket management features. It integrates well with email, chat, and social media, helping our team provide faster and more organized support. The automation tools and macros are extremely helpful in reducing repetitive tasks.
What do you dislike about the product?
Sometimes the reporting and analytics features feel limited unless you upgrade to higher plans. It can also get a bit expensive for smaller teams, and the customization options could be more flexible for complex workflows.
What problems is the product solving and how is that benefiting you?
All customer related tickets which taken on priority for resolving
Streamlining Customer Support with AI
What do you like best about the product?
What I like best about Zendesk Support Suite is how it effortlessly brings all support channels together in one place, making customer interactions smooth and efficient while boosting agent productivity with smart automation and clear insights.
What do you dislike about the product?
While Zendesk Support Suite is powerful, I find its steep learning curve and the higher costs for advanced features a bit frustrating. Customization often needs coding skills, and customer support can be slow on lower plans, which isn’t ideal for smaller teams.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite unifies all support channels into one workspace, automates repetitive tasks, and organizes tickets efficiently. This leads to faster resolutions, less manual work, happier customers with self-service options, and clear insights to improve support.
Perfect tool for customer service.
What do you like best about the product?
It helps me to solve queries of a client in a single, safe place.
What do you dislike about the product?
It does not update rel-time interactions.
What problems is the product solving and how is that benefiting you?
It helps me to track customer queries easily.
It helps me to solve the queries of a client easily in a single software, I do no want to go on different softwares.
It also helps to check the interactions of the company with the customer inspite of how old the query is.
It helps me to solve the queries of a client easily in a single software, I do no want to go on different softwares.
It also helps to check the interactions of the company with the customer inspite of how old the query is.
Great Work Experience
What do you like best about the product?
Ease of use, being fast, Ability to add your macros is best
What do you dislike about the product?
it hands sometimes, and takes too much time to load
What problems is the product solving and how is that benefiting you?
It helps us solve the issue of Players contacting us.
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