Zendesk Suite
ZendeskExternal reviews
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Best ticketing software
What do you like best about the product?
We can manage all the emails in one platform
What do you dislike about the product?
Everything is good nothing to change and the software is awesome
What problems is the product solving and how is that benefiting you?
It helps me in managing all my tickets in one place
Payments operations manager
What do you like best about the product?
The integration with ai to automatically segregate the volumes recieved is plus point and help us organise better
What do you dislike about the product?
Zendesk can look into the possibilities to collaborate with the application we use so that it can we a one stop resolution point
What problems is the product solving and how is that benefiting you?
sometimes there is a glitch which actually delays instead of happening automatically. The glitch is that the tickets don't load as it should be automatically filling the basket. Unless it's refreshed
Ive used zendesk for a long time now . it was a great journey
What do you like best about the product?
Zendesk makes support feel effortless. The unified inbox and automation features save our team hours every week. Reporting is clear, and setup was smoother than expected. Great for growing teams!
What do you dislike about the product?
Powerful, but sometimes clunky. Customization can get confusing, and certain features feel locked behind higher-tier plans. Reporting is good, but not always intuitive
What problems is the product solving and how is that benefiting you?
Zendesk helps us manage customer inquiries from multiple channels in one place, which has drastically improved our response time and team coordination. Automation features also reduce manual work, letting us focus more on complex issues
Zendesk is best
What do you like best about the product?
Only Three words -
Simple
Quick
Explorable
Simple
Quick
Explorable
What do you dislike about the product?
Nothing much. Everything is going well and development is also being fine.
What problems is the product solving and how is that benefiting you?
It helps to interact with customer easily.
Can manage dashboard and extract report for improvement.
Can manage dashboard and extract report for improvement.
Effective customer support solutions
What do you like best about the product?
It’s the best platform where we can help customers smoothly
What do you dislike about the product?
Bugs sometimes which need to be resolved in your next update
What problems is the product solving and how is that benefiting you?
It’s quick and faster
ZD Review
What do you like best about the product?
The flexibility in linking our internal tools, in fact branching, and the ease of use due to simplified categorisation. Our team becomes comfortable with its usage, as it is very user-friendly and straightforward. We use it regularly for our day-to-day CS tickets, and any changes requested are implemented by the team.
What do you dislike about the product?
UI is bit of old school, there can be better tracking of the emails shared to the customers.
What problems is the product solving and how is that benefiting you?
To deal with our day to support requests and live chat.
East to Understand the tool
What do you like best about the product?
The tool has many option, however, the most easiest is UI/UX of the tool.
Also, the customer is quick and fast
Also, the customer is quick and fast
What do you dislike about the product?
The intergration of Zopim with Zendesk sometimes lack.
What problems is the product solving and how is that benefiting you?
The problem was automation.
For example, zendesk has tag feature, Lets suppose the CEO name is Saurabh- and now I want anyone who loop in saurabh name in the email id that should have a speacial tag as a CEO escalation which gave me extra confidence to be sure that every escalation is being taken care.
Also, the dashboards and report was just amazinh.
For example, zendesk has tag feature, Lets suppose the CEO name is Saurabh- and now I want anyone who loop in saurabh name in the email id that should have a speacial tag as a CEO escalation which gave me extra confidence to be sure that every escalation is being taken care.
Also, the dashboards and report was just amazinh.
Zendesk Support is a leading customer service software platform that focuses on streamlining support
What do you like best about the product?
Multichannel Support: Easily manages tickets from email, chat, phone, and social media in a centralized platform, making it convenient for support teams to track and resolve issues from various sources.
User-Friendly Interface: The dashboard is intuitive and well-designed, allowing agents of any experience level to set up and use the system efficiently.
Automation and Workflow: Robust automation features keep routine tasks streamlined, such as ticket routing, tagging, and prioritization, saving time and improving response times.
Reporting and Analytics: Offers in-depth reporting tools that help supervisors monitor team performance, measure customer satisfaction, and identify support trends.
Integration Flexibility: Integrates well with popular business apps (like Salesforce, Slack, or Jira), allowing companies to extend Zendesk’s functionality and connect it to their existing tech stack.
User-Friendly Interface: The dashboard is intuitive and well-designed, allowing agents of any experience level to set up and use the system efficiently.
Automation and Workflow: Robust automation features keep routine tasks streamlined, such as ticket routing, tagging, and prioritization, saving time and improving response times.
Reporting and Analytics: Offers in-depth reporting tools that help supervisors monitor team performance, measure customer satisfaction, and identify support trends.
Integration Flexibility: Integrates well with popular business apps (like Salesforce, Slack, or Jira), allowing companies to extend Zendesk’s functionality and connect it to their existing tech stack.
What do you dislike about the product?
Pricing: Can be expensive, especially for small businesses or teams needing advanced features, as costs can add up with additional modules.
Complexity for Small Teams: While powerful, some features might be excessive for smaller organizations that don’t require heavy automation or analytics.
Customization Limits: While offering some customization, certain aspects (like advanced workflows or branding) may require technical know-how or additional costs
Complexity for Small Teams: While powerful, some features might be excessive for smaller organizations that don’t require heavy automation or analytics.
Customization Limits: While offering some customization, certain aspects (like advanced workflows or branding) may require technical know-how or additional costs
What problems is the product solving and how is that benefiting you?
Zendesk Support stands out as a highly capable platform for businesses looking to deliver organized, multichannel customer support. It’s particularly valuable for mid to large-sized organizations that prioritize automation, integration, and reporting capabilities.
Still the Gold Standard for Customer Support Platforms
What do you like best about the product?
Recently I’ve also noticed improvements in Zendesk’s AI and automation features. Tools like AI suggestions for agents and smarter ticket routing make it easier to manage large volumes of support requests. The newer updates around analytics and ticket management also help teams stay organized and respond to customers faster.One thing I continue to appreciate about Zendesk is how reliable the platform is even as our support workload grows. The ticket management system keeps conversations organized and makes it easy to track customer issues from start to resolution. I also like the automation features that help reduce manual work for the support team. Overall, it continues to be a dependable tool for managing customer support efficiently.
What do you dislike about the product?
One suggestion I would give is that when a client creates a ticket or replies on a ticket, instead of the agent always needing to send a holding response, Zendesk should have an option where the agent can simply put an “eyes” or “smiley” reaction on the client’s message. This way the client knows that the ticket has been seen and is being worked on, without the agent having to send a separate message every time.
Another suggestion is related to side tickets. When an agent creates a side ticket to involve an internal team, the client should automatically get a notification that the ticket is being worked on internally. Even if the agent has not replied yet, the client would still know that there is internal movement on the ticket and that their issue is actively being looked into.
Another suggestion is related to side tickets. When an agent creates a side ticket to involve an internal team, the client should automatically get a notification that the ticket is being worked on internally. Even if the agent has not replied yet, the client would still know that there is internal movement on the ticket and that their issue is actively being looked into.
What problems is the product solving and how is that benefiting you?
Zendesk has really helped us bring structure and consistency to our customer support. Before, things were all over the place, emails, DMs, chats, nothing was tracked properly and follow-ups were often missed. With Zendesk, everything is in one place, so it’s way easier to manage conversations, assign tickets to the right people, and make sure nothing slips through the cracks. It’s also made our team more efficient, we’ve cut down response times, improved customer satisfaction, and have better visibility into where we need to improve
Good app
What do you like best about the product?
i LOVE HOW MANAGEMENT ON THE APP IS SUPPORTIVE
What do you dislike about the product?
I DONT HAVE ANYTHING ELSE I DISLIKE ABOUT IT
What problems is the product solving and how is that benefiting you?
I GET TO GET HELP ABOUT OTHERS AND THEIR PRODUCTS.
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