Zendesk Suite
ZendeskExternal reviews
6,503 reviews
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Great support tool and easy to manage
What do you like best about the product?
I like the organization and simplicity of the navigation in the platform. So easy to stay on top of my tasks and integrate with other systems.
What do you dislike about the product?
Would be nice to have additional roles and access so that I could see tickets and still get copied on them as a CSM.
What problems is the product solving and how is that benefiting you?
Need a way for customers to submit questions and get help. Customers like it and the quick surveys are good real time feedback.
Recommendations to others considering the product:
Get it, so nice and easy.
Zendesk Streamlined Workflow
What do you like best about the product?
I love how you can keep every piece of information organized for each ticket per case. It's involved, thorough, and I appreciate that.
What do you dislike about the product?
The only thing I dislike is the ability to redact attachments after merging tickets.
What problems is the product solving and how is that benefiting you?
Customer support related issues.
Always very easy to use
What do you like best about the product?
Online chat. Reps are very helpful and knowledge
What do you dislike about the product?
Software freezes sometimes . Have to turn computer off and on to get back
What problems is the product solving and how is that benefiting you?
Get to the solutions quicker of the problens you are in the process of solving
Zendesk Support
What do you like best about the product?
What I like about zendesk support is it is spot on and easy to use tool. The support is awesome
What do you dislike about the product?
Actually there's nothing much I don't like about the zendesk support. I 've been using it for 1 year and aside from internet connecticity, the platfrom itself is reallt good
What problems is the product solving and how is that benefiting you?
Zendsk is the main tool we use on our business which deals with both customer and technical issues
Recommendations to others considering the product:
So far none
Easy to use
What do you like best about the product?
easy to reach out to members, to set follow ups, to gather feedback. All inclusive app that pertains to everything member support realted
What do you dislike about the product?
The follow ups can be a bit trickt to get rid of dates and autofilled fields
What problems is the product solving and how is that benefiting you?
able to delegate member emails, respond in timely manners, and track type of support requests
Recommendations to others considering the product:
none
Zendesk help desk
What do you like best about the product?
It is pretty easy to navigate and let's you send replies fast.
What do you dislike about the product?
Sometimes it lags on me and does not work depending on the browser.
What problems is the product solving and how is that benefiting you?
Help desk related for warranty.
Recommendations to others considering the product:
Maybe make it less difficult to use on other browsers. I have trouble with E explorer
Zendesk is the best support ticketing system.
What do you like best about the product?
Zendesk is the best support ticketing system and customer service software. This software builds help desk, call center and the live chat software for the better customer relationships. The best thing of this software is that we can easily track the users as well as the tickets which is a great advantage. It is an excellent software for the management of our requirements and the requests. It also allows us to automate response to our customers. Zendesk is super easy to use and to communicate with different other teams is very easy. Hence this software work as the great ticketing management system.
What do you dislike about the product?
This software is a little bit expensive as compared to its competitors, but it is only expensive for the small business companies. But for us we have no problem paying for this software because the Zendesk software is so incredible to use. Sometimes distributing and the managing any ticket to any specific team is still look very difficult. But otherwise Zendesk software work as the great ticketing management system.
What problems is the product solving and how is that benefiting you?
Zendesk software work as the great ticketing management system. This software is so easy to use and to communicate with other different teams is so easy. The best thing about this software is that we can easily track the users as well as the tickets which is the great advantage. Hence Zendesk software work as the great ticketing management system. This software-built help desk, call center and the live chat software for the better customer relationships. I highly recommended this efficient software.
A No-Brainer Help Desk
What do you like best about the product?
Zendesk is extremely intuitive and easy to use.
What do you dislike about the product?
It can be difficult to stay on top of ticket queues.
What problems is the product solving and how is that benefiting you?
All inquiries that can be solved over the phone are solved on Zedesk.
Simple to Use, Gets the Job Done Effectively!
What do you like best about the product?
Zendesk Support is intuitive and simple to navigate. Customer Support is also incredibly helpful.
What do you dislike about the product?
I have zero complaints about using this software. It has always worked exactly how my company has expected it to.
What problems is the product solving and how is that benefiting you?
Zendesk Support has given us the opportunity to consolidate all client interactions in one place. We can search keywords, respond to clients, and interpret the analytics provided to us.
Recommendations to others considering the product:
Do your research and pick a software that works best for your needs, but for what my company has needed it for, Zendesk Support has been a life-saver.
Zendesk is an intuitive and streamlined services worth investing in.
What do you like best about the product?
The helpful design and Macro function is easy to use for beginners and experts alike.
What do you dislike about the product?
Zendesk’s search functions can sometimes pull too many queries at once.
What problems is the product solving and how is that benefiting you?
Customer facing software issues have very similar responses. This makes the macro function that much more useful on a moment-by-moment basis.
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