Zendesk Suite
ZendeskExternal reviews
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A Great Tool For Customer Service
What do you like best about the product?
I like being able to view customer emails with ease instead of having to use multiple platforms.
What do you dislike about the product?
That it will sometimes refresh the page on its' own without request.
What problems is the product solving and how is that benefiting you?
The only problem is that it will sometimes refresh the page on its' own.
ZENDESK makes Life easier
What do you like best about the product?
It combines all the tickets from each customer together, giving ease to go back in history.
What do you dislike about the product?
When words are searched the result is not shown in any order, it is jumbled up.
What problems is the product solving and how is that benefiting you?
Solving tickets, it makes it easy to view the stats of the tickets solved and pending
Recommendations to others considering the product:
it is a great platform to keep up with customer service.
Zendesk Talk is Amazing!
What do you like best about the product?
I love that it is still functionable when minimized so you can continue working. It integrates with other parts of Zendesk very seamlessly; chat, guide, the ticketing system.
What do you dislike about the product?
I would like to be able to personalize with color and also a different ringtone.
What problems is the product solving and how is that benefiting you?
It has clear quality and doesn't interrupt your other work elsewhere on the screen. Very user-friendly. Our team is also prompted to leave notes which leads to better customer service. Thank you Zendesk!
Support
What do you like best about the product?
Zendesk is our main ticketing system that we use. It is straight to the point, easy to use and work through and very organized.
What do you dislike about the product?
The system likes to crash, freeze and not display viable information.
What problems is the product solving and how is that benefiting you?
Being able to handle our customer accounts in a timely fashion.
Best live chat ever for business
What do you like best about the product?
M using zendesk for my websites it’s helpful
What do you dislike about the product?
I think not negative thing in zendesk I was using that many years
What problems is the product solving and how is that benefiting you?
Using zendesk I got more lead from my money sites
Recommendations to others considering the product:
People using zendesk free live that pack
Easy to use!
What do you like best about the product?
Zendesk is able to do a ton that is vital to CX support needs
What do you dislike about the product?
Product development is often slow and a lot of QOL requests go ignored
What problems is the product solving and how is that benefiting you?
Zendesk can be cumbersome to manage, but it does so much that it evens out
customer friendly
What do you like best about the product?
i'ts easy to assign roles and manage and easy to use for both agents, admins, and customers.
What do you dislike about the product?
it completely not useful when integrated with knowledgebase.
What problems is the product solving and how is that benefiting you?
customer interaction.
Zendesk is very helpful and reliable!
What do you like best about the product?
I like Zendesk Chat's speed and the ease of monitoring chat activity using it.
What do you dislike about the product?
Sometimes there are service outages and that can be frustrating, but I don't think that's really anything Zendesk can do anything about. They are prompt in communicating what's happening and also making sure it's fixed.
What problems is the product solving and how is that benefiting you?
We're solving the problem of chatting with our customers - this is another channel where they can easily reach us. We've realized that customers enjoy chatting with us and we tend to get higher customer satisfaction from chat than with other channels of communication.
Amazing Support Ticket tracking
What do you like best about the product?
I love how intuitive Zendesk is to use when you are maintaining a log of activity in regard to a specific customer support ticket
What do you dislike about the product?
I have been using Zendesk for about a year now and have yet to run into any shortcomings in the systems functionality
What problems is the product solving and how is that benefiting you?
We are using Zendesk to track open customer support tickets, and maintain a through log of all the information tied to the issue.
Recommendations to others considering the product:
If you are in need of a comprehensive system to monitor and maintain any customer support logs, Zendesk is the easiest to use system I have come across in my professional experience.
Easy to use
What do you like best about the product?
Love that the app allows a similar experience to if I was on a computer.
What do you dislike about the product?
If there are many conversations, it'd be helpful to just see the name and date submitted with the option of clicking in and viewing actual content. This would provide easy access to information as needed. Would love if there was flexibility in exporting data (ie: identify top issues)
What problems is the product solving and how is that benefiting you?
Logging issues and concerns.
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