Zendesk Suite
ZendeskExternal reviews
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Zendesk helps organize and prioritize customer emails, questions and requests.
What do you like best about the product?
I like that Zendesk organizes and prioritizes customer requests and questions. Zendesks buckets requests by region and by types of request. With zendesk we are able to addess 300 agents in our region in a short amount of time. We are also able to flip tickets to other teams in the company and collaborate easily. We also let customers know things are "solved" and provide timeline transparency.
What do you dislike about the product?
I dislike that the format sent to customers in return/response can be confusing. We customized this to create less confusion, but the response looks different than a normal email.
What problems is the product solving and how is that benefiting you?
We are solving literally all sorts of problems. Any type of question or request is answered. This varies from ordering new business cards to updating code on our webpages to how to use our tools.
Decent product
What do you like best about the product?
Easy to use interface and logical search parameters to find what you are looking for
What do you dislike about the product?
Needs to have more customization features as companies have different needs when it comes to how they support their customers
What problems is the product solving and how is that benefiting you?
Needed a reliable solution for customers to be able to call us and email us.
Zendesk experience has been positive
What do you like best about the product?
The most helpful thing about zendesk is the ability to effectively communicate with customers through a chat box.
What do you dislike about the product?
I dislike zendesk sometimes due to internet connection problems and issues related to closing out of the program unexpectedly
What problems is the product solving and how is that benefiting you?
It has positively impacted work because customers know how to interact with us through zendesk. It is user friendly
Easy days
What do you like best about the product?
Zendesk speaks for itself. Its easy to use and get customers to inderstand it
What do you dislike about the product?
Enjoy the program for everything it has to offer..
What problems is the product solving and how is that benefiting you?
Having no issues and problems with program
Recommendations to others considering the product:
Give it a try
I would recommend zen desk chat
What do you like best about the product?
I like that zendesk is used by so many companies so it is familiar and easy
What do you dislike about the product?
I dislike the connectivity issues which sometimes occur with it
What problems is the product solving and how is that benefiting you?
I am solving issues related to connectivity and making sure customers can stay on the chat when other tabs are open
Recommendations to others considering the product:
No advice at this time.
Zendesk email
What do you like best about the product?
Zendesk does a great job at integrating all your resources into one user interface - I enjoyed being able to access all the capabilities without having to open multiple windows and tabs
What do you dislike about the product?
The user interface could be more colorful
What problems is the product solving and how is that benefiting you?
Being able to connect emails sent from multiple addresses but originating from the same source - it has helped with tracking fraudulent correspondences
Zendesk Support - 5 years of being a customer support agent in Zendesk.
What do you like best about the product?
Macros. Much easier to manage than if we just used an email account.
What do you dislike about the product?
Voicemails aren't automatically linked to emails from the same customer. Wish there was an indicator for multiple requests from one customer.
What problems is the product solving and how is that benefiting you?
Solve customer issues quicker and more effectively than if we just had email. Better customer support and happier customers (fewer refunds and better reputation).
Recommendations to others considering the product:
Use the macros feature.
The User Friendliness of ZenDesk Chat
What do you like best about the product?
I love the fact that the system allows you to do so many things in one software, emails and chat.
What do you dislike about the product?
The system isn't as easy and straight-forward at first. Takes a while to learn to maneuver it. Too many options, almost in a bad way.
What problems is the product solving and how is that benefiting you?
Very solid way to communicate with customers, without having to set up our own chat system software.
Great service
What do you like best about the product?
I like how quick and easy they make getting help or questions answered
What do you dislike about the product?
Sometimes you still got to call and talk to a person because so issues cant be resolved
What problems is the product solving and how is that benefiting you?
Right now i have no problems to solve. Some of the benefits are the friendly people that needs help getting the question they have answered
Zendesk is an easy to use platform
What do you like best about the product?
I liked that it was easy to keep track of tickets and monitor your work. The different options, pending, on hold, etc made it easy to prioritize tickets and keep communication open while working on them.
What do you dislike about the product?
Sometimes there would be buggy behavior where if you put a ticket on pending with your name it would still be pushed back into the general pool. Outside of bug issues I didn't have any problems with it.
What problems is the product solving and how is that benefiting you?
We used Zendesk to communicate with users and help them resolve issues they were having with the app.
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