Zendesk Suite
ZendeskExternal reviews
6,503 reviews
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Zendesk is great!
What do you like best about the product?
Zendesk is a great tool that permits team work between multiple different departments and that helps you keep up with your business goals
What do you dislike about the product?
That we cannot assign multiple assignes to one ticket , if this would be possible we could save more time in communicating
What problems is the product solving and how is that benefiting you?
Communicating directly with customers and internal departments to resolve daily problems in a timely manner
Recommendations to others considering the product:
I highly recommend zendesk
Ease of use
What do you like best about the product?
It’s very easy to communicate with coworkers
What do you dislike about the product?
Not being able to have everyone on at one time
What problems is the product solving and how is that benefiting you?
Previously we were only able to have a few people on chatting and now we can have the company
Recommendations to others considering the product:
Very easy application to taco and everyone is able to be on chat at the same time
"Zendesk Support Reviews"
What do you like best about the product?
Zendesk Support configuration is inventive, straightforward and most helpful answer for give a decent client support. Tickets are extremely simple to make and an email update is sent to you once it's made. Zendesk offers us the capacity of texting to the likelihood of talking with our clients, in this way extraordinarily improving the business connections we have with them.
What do you dislike about the product?
I presently can't seem to discover something I don't care for about Zendesk Support. It has been overly simple to utilize and accommodates extraordinary client administration!
What problems is the product solving and how is that benefiting you?
We use Zendesk Support for our ticket management,call management and client connection. Zendesk makes it simple to guarantee each client get a reaction, we can communicate with our customers rapidly and resolve their questions asap. What's more, its self-administration entry is very adjustable, and that is very worthy.
Recommendations to others considering the product:
It is a decent choice for those organizations that need to be in contact with their clients, it is a great idea to interact by different methods either by email or telephone and permits tracking of calls. We recommend Zendesk Support for report management.
ZenDesk Review
What do you like best about the product?
You can email whoever you need to using Zendesk and are able to leave emails in open, pending, or solved status! our customers can also leave reviews about how we did!
What do you dislike about the product?
sometimes it crashes and is really hard to refresh/restart
What problems is the product solving and how is that benefiting you?
emails back and forth with our customers!
Recommendations to others considering the product:
fix the bugs that make the website crash
Great software
What do you like best about the product?
Ridiculously easy to use. Also very visually appealing
What do you dislike about the product?
Sometimes it is commnfusing to navigate. Learning about how takes some getting used to.
What problems is the product solving and how is that benefiting you?
There was a lack of communication in my office. Zen desk chat makes it easier to keep the lines of communication open and touch base with my team.
Yesss
What do you like best about the product?
It helped get my problems fixed fast ! The instant chat helped a lot
What do you dislike about the product?
That I had to go through tech support to fix. Just the point of putting in a ticket
What problems is the product solving and how is that benefiting you?
That my problem could get fixed quick
Recommendations to others considering the product:
It helps !
Zendesk
What do you like best about the product?
Zendesk is simply the best ticketing system out there.. It makes ticketing so much easier. It's not complicated at all. You can assign it to people without going through hoops and trouble. It also gives you calling capabilities.
What do you dislike about the product?
There's nothing to dislike about zendesk.
What problems is the product solving and how is that benefiting you?
Support system
Great Product!
What do you like best about the product?
We use zendesk for our support team to better help our customers. It's a great tool for when our customers chat in with issues and we can quickly resolve them. We use the response time on chat as a major KPI for our business as well. It's also integrated with other systems we use, so it makes it easier and more aligned for us.
What do you dislike about the product?
We like using Zendesk! There could be more automation incorporated into the product, but, overall, it's great!
What problems is the product solving and how is that benefiting you?
It really impacts our support to our customer base and allows our customers to contact us they way they want to. It's really necessary for our business.
Zen Desk Makes Responding to Customers Easy!
What do you like best about the product?
I love that all the emails or responses from Social Media can come into one place and be sent out from one place. It provides for excellent organization. I love that you can sort the emails based on priority and the support team is great if you have any questions! I love that you can set up an automated reply to ensure customers that they will be responded to in 24 hours so they feel at ease as well.
What do you dislike about the product?
I have yet to find something I do not like about Zendesk Support. It has been super easy to use and provides for great customer service!
What problems is the product solving and how is that benefiting you?
We have realized how easy it is for emails to get lost when multiple people are trying to respond to everyone, stuff slips through the cracks. Zendesk makes it easy to ensure every customer get a response!
Recommendations to others considering the product:
I highly recommend Zendesk Support to anyone needing customer service help! It will get your company organized and is very user-friendly and easy to learn!
Multitask Wizard
What do you like best about the product?
Zen desk is the most utilized tool in my office tool belt. It allows for quick multitasking, is easy to make adjustments and edit information, and allows me to pull up any manner of ticket I need to access in moments.
What do you dislike about the product?
When multiple tickets are still open, or I’ve kept multiple tabs open as I still have work to do on each, Zendesk slows down to the point at which it hardly functions.
What problems is the product solving and how is that benefiting you?
Zen desk is the most utilized tool in my office tool belt. It allows for quick multitasking, is easy to make adjustments and edit information, and allows me to pull up any manner of ticket I need to access in moments. When multiple tickets are still open, or I’ve kept multiple tabs open as I still have work to do on each, Zendesk slows down to the point at which it hardly functions.
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