Zendesk Suite
ZendeskExternal reviews
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One of the best problem reporting tools for improving overall support efficiency.
What do you like best about the product?
We are very please to use zendesk as problem reporting tool, customer can easily let us know about any issue they are facing , full support team gets notified at once via mails, calls with customer can be managed very easily. This helps in managing all tickets on time and timely track them as well.
What do you dislike about the product?
Mobile interface needs to be improved but overall we are quite satisfied.
What problems is the product solving and how is that benefiting you?
Customer reported concerns are very easy to manage and send timely reports as well, thus improving overall customer satisfaction for us.
Recommendations to others considering the product:
For overall managing customer issue and provide quality support must use zendesk their services are very good , license fees is also nominal.
Perfect support software.
What do you like best about the product?
The streamlined UI allows you to make several changes to a ticket while sending a reply, all in one full swoop. This drastically reduced time to resolution.
What do you dislike about the product?
The only thing I disliked was that it seemed to be a bit slow when you had multiple Zendesk tickets open.
What problems is the product solving and how is that benefiting you?
We are solving time to resolution, customer satisfaction and retention. When clients get immediate and great support, they are much happier and tend to renew their contracts.
Best management system for customer support!
What do you like best about the product?
I enjoy being able to manage tickets by specialization within my customer support department. The data visuals help with understanding certain issues. The ability to merge your tickets is a plus. As an administrator, you are able to see the accountability of your team.
What do you dislike about the product?
Having to learn how to adjust your system to your specific preferences. It may be really difficult in the beginning understanding the system if you are not familiar with it however you do have the customer support or account managers that are able to guide you to it.
What problems is the product solving and how is that benefiting you?
Ensuring that customer happiness is a priority and we are getting to them much more quicker than other companies that do not utilize these types of platforms.
Recommendations to others considering the product:
Make sure to read the blogs and any FAQ's on their website before implementing it in your department. Use it to its fullest advantage by using Insights and shortcuts for your representatives who have to continuously answer the same questions.
Zendesk review
What do you like best about the product?
I love that I can always rely on zendesk to go back and listen to all my calls and see all communications with a customer in a very organized and easy to use manor.
What do you dislike about the product?
Sometimes it takes too long for my tickets to populate causing me to have to slow down.
What problems is the product solving and how is that benefiting you?
Making sure all customers are met with great quality of service.
Recommendations to others considering the product:
Keep doing a great job!
Beyond helpful and very efficient!
What do you like best about the product?
Love that it brings everything together at one place and I can filter it!
What do you dislike about the product?
Sometimes we run into minor glitches but they are on it to fix it!
What problems is the product solving and how is that benefiting you?
Emails, Texas, voicemails, Facebook, Twitter, and online reviews!
Recommendations to others considering the product:
Worth everything! Is the best tool to have!
Zendesk helping the desk job easier.
What do you like best about the product?
Zendesk is more cheap in cost when compared to other support platforms and it's easy to integrate with the softwares.
What do you dislike about the product?
Zendesk support is not so responsive during holidays and it takes additional time to get support from them in case we are in issues with the product.
What problems is the product solving and how is that benefiting you?
To solve the need for support tool for the startup.
This is a great tool for managing tickets and providing support!
What do you like best about the product?
Zendesk has a lot of features specifically for building your ideal customer support portal. It's amazing because it's a whole platform that supports actions from ticketing to the customer support system itself.
What do you dislike about the product?
The software is great and very technical. However as a result of its technicality, it does take a while to get used to it.
What problems is the product solving and how is that benefiting you?
It helps with increased support customer support and in the process it helps keep all tickets and activities organized and moving smoothly.
Recommendations to others considering the product:
Make sure to learn every tool and aspect of it to fully utilize its capabilities in helping your business.
Extremely Complete Platform
What do you like best about the product?
The API's, features, tools and customizations are the highest point of zendesk. The support have a good timing and also a great knowledge base.
What do you dislike about the product?
With so many options, it's a complex platform to use. There's no "simple way" to use.
What problems is the product solving and how is that benefiting you?
Answering support questions and building relations with our clients. The agility in the chat is something wonderful. Also the data that Zendesk provides is great.
Recommendations to others considering the product:
Dedicate people of your team for explore the zendesk facilities.
I work in a college and I use Zendesk Support for technical support here.
What do you like best about the product?
I find Zendesk Support really helpful because of the easy of using it. I love the layers and the application at all.
What do you dislike about the product?
One thing that I don’t like is that sometimes it is hard to put in questions that they do not have answers
What problems is the product solving and how is that benefiting you?
I do technical support for DMACC college and I help people who have problems with computers and accounts in dmacc
Recommendations to others considering the product:
I strongly recommend this app
Zendesk CRM
What do you like best about the product?
Zendesk Is very straight forward and easy to navigate! Our backend system was made internally and we were able to sync it right to Zendesk. Zendesk also ties in with our phone system as well as out chat agent really well.
What do you dislike about the product?
It would be nice if there were more options to organize our ticketing information. If customers have multiple accounts it can be a hassle trying to find the right info on the right account. They do have merge feature that can help with this but it could be a little more refined.
What problems is the product solving and how is that benefiting you?
We use Zendesk to organize all of our customer communication. It is very easy to navigate and find what you are looking for. It creates a profile for all the customers with all our interactions under the profile.
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