Zendesk Suite
ZendeskExternal reviews
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"Extraordinary detailing and incorporations!"
What do you like best about the product?
I joined an association that didn't beforehand have an assistance work area, or an assistance work area work process. The arrangement was a Slack channel where individuals posted their solicitations and they were reacted to specially appointed. I had the capacity to rapidly get the group set up with a Zendesk record and utilize existing API/account connectors to transform the present work process into a work process that sends tickets from Slack to Zendesk dependent on a client's message response. Another message response shuts the ticket. I currently have giving an account of reaction times, ticket reiteration, and real episodes with no change on the client end.
What do you dislike about the product?
There's very little to disdain. Zendesk is evaluated incredible, functions admirably, and gives me the information I have to achieve my execution measurements.
What problems is the product solving and how is that benefiting you?
The issue was getting measurements from the present help work process without hindering or changing client association to an extreme. I had the capacity to execute it flawlessly and would now be able to remove measurements from Zendesk toward the back.
Recommendations to others considering the product:
We suggest Zendesk for the administration of the reports. It is a decent choice for those organizations that need to be in contact with their clients, it is a great idea to associate by different methods either by email or telephone and permits to follow calls. We prescribe it.
zendesk input
What do you like best about the product?
I really enjoy the reporting aspect! I like how you can see how many calls people take compared to how many you made. I also like when someone responds back it changes the color of the ticket so you know they responded.
What do you dislike about the product?
I do not like how the leftover tickets do not send everyone a warning that someone responded.
What problems is the product solving and how is that benefiting you?
A way to communicate with customers and other business parters.
Recommendations to others considering the product:
Made it easier to know when someone responds back to your email instead of always have to check and see if they responded. I also wish you could un-send an email if you made a mistake or a mispelling.
Zendesk Rules!
What do you like best about the product?
Zendesk support is very helpful in organization, and keeping records. When helping customers it is ideal to find all the necessary information of a customer case, whether it was weeks or months ago. Zendesk is very refreshing in the way it organizes and store information and tickets.
What do you dislike about the product?
Zendesk doesn't have anything worth complaining about!
What problems is the product solving and how is that benefiting you?
Customers consistently tell us how they appreciate the note keeping and care we take on their accounts.
Great Chat Service
What do you like best about the product?
The chat service is easy to use and makes communication with multiple customers at a time a breeze. Chat logs migrate seamlessly into the Zendesk ticketing system so we have a good history of chats with customers.
What do you dislike about the product?
Haven't had any service or feature breaking issues with Zendesk chat so far
What problems is the product solving and how is that benefiting you?
We are getting good insights into our chat metrics with the real-time monitoring so we can see live chat volume, agent performance, and visitor experience.
Recommendations to others considering the product:
It's a great service that will give you better tools to see how your agents are handling chats and how the overall customer experience is
Great chat experience
What do you like best about the product?
The ease of use for this software is amazing. I switch between billing and support daily, and I use Zendesk chat for both. It is great being able to give customers a way to reach us other than having to call in on the phone. A lot of people prefer chatting because it is less time consuming as they can multitask when chatting. When I am doing work in customer Support, there is an option to take the chat that has been waiting for the longest. When I am in billing, someone from Support will notify me when there is a chatter wanting to talk to me in billing. I will then go in and cherry pick the correct chat from the queue. Having those two options of which way to take a chat is really cool, as the two different departments take the chats in different ways. It is also capable of keeping track of different stats. I can see what days were more busy than others, how many chats I've taken in a week, how many the company has taken as a whole, any trends, etc.
What do you dislike about the product?
Honestly, I don't have any dislikes for this software. It has been so easy to use and makes it easier to connect with our customers. When there are no agents on the chat, it will create a ticket for us to follow up on as soon as somebody goes online.
What problems is the product solving and how is that benefiting you?
It is helping us come closer to our customers, and giving our customers a more convenient way to contact us.
Recommendations to others considering the product:
Great chatting software.
Best Helpdesk !
What do you like best about the product?
Client Experience of making and presenting a ticket is so natural and instinctive. It gives an alternative method to make and get calls directly in the application. Further enabling us to track and record calls for user data analysis.
I loved that they integrate with all human possible communication modes, like texts, calls, voice-based assistants etc.
I loved that they integrate with all human possible communication modes, like texts, calls, voice-based assistants etc.
What do you dislike about the product?
I really dont think that this tool has anything that bad to dislike. Its one of the best helpdesk solutions.
What problems is the product solving and how is that benefiting you?
We were using it for ticket generation and case handling of the customers. We use it for users to lodge a customer care help request based on their accessible mode of communication without additional efforts. User just calls in, texts, emails or speaks up to the assistant and the tickets are generated for the same. This is simple streamlined and amazing.
Recommendations to others considering the product:
Perfect tool for the purpose of helpdesk management, its a must use!
Zendesk is great
What do you like best about the product?
I really like how zendesk tracks such granular metrics the provided dashboards are easy to understand and I like how you can compare industry averages to our own helpdesk
What do you dislike about the product?
their dashboards could be easier to set up for the customized insights. It can get granular but the UI is not intuitive.
What problems is the product solving and how is that benefiting you?
we are able to make data-driven decisions using zendesk which allows us to create a more user friendly product
Recommendations to others considering the product:
Easier dashboard set ups. Shouldn’t be that hard to setup customers dashboards in insights
Powerful tools
What do you like best about the product?
The ability to sort tickets and add powerful add ons like guru and send text messages.
What do you dislike about the product?
There are times when tickets do not populate or get lost unassigned.
What problems is the product solving and how is that benefiting you?
Inbound and outbound ticket support. Easy to make sure SLA's are met.
Zendesk Review
What do you like best about the product?
It is the best for organization and ensuring all incoming emails are handled accordingly. I like that it integrates well with numerous other apps.
What do you dislike about the product?
Sometimes there are issues with Service Level Agreement timers on tickets, causing them to be lost.
What problems is the product solving and how is that benefiting you?
Handlign incoming emails, recording notes from calls, handling with linked apps like our internal backend as well as apps like Sprout and Trello.
Zendesk makes support so much easier
What do you like best about the product?
I love how easily Zendesk customizes based on your team's needs. From triggers to views to groups, you can easily create different workflows for different groups of agents.
What do you dislike about the product?
There's not much I dislike about Zendesk honestly. I don't like that they're getting rid of the cheerleader integration (my team loves that), but other than that, I like it all!
What problems is the product solving and how is that benefiting you?
We are supporting our users in the best way possible! The benefits are the ease with which we can handle emails and chat and support our users.
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