Zendesk Suite
ZendeskExternal reviews
6,538 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Beyond helpful and very efficient!
What do you like best about the product?
Love that it brings everything together at one place and I can filter it!
What do you dislike about the product?
Sometimes we run into minor glitches but they are on it to fix it!
What problems is the product solving and how is that benefiting you?
Emails, Texas, voicemails, Facebook, Twitter, and online reviews!
Recommendations to others considering the product:
Worth everything! Is the best tool to have!
Zendesk helping the desk job easier.
What do you like best about the product?
Zendesk is more cheap in cost when compared to other support platforms and it's easy to integrate with the softwares.
What do you dislike about the product?
Zendesk support is not so responsive during holidays and it takes additional time to get support from them in case we are in issues with the product.
What problems is the product solving and how is that benefiting you?
To solve the need for support tool for the startup.
This is a great tool for managing tickets and providing support!
What do you like best about the product?
Zendesk has a lot of features specifically for building your ideal customer support portal. It's amazing because it's a whole platform that supports actions from ticketing to the customer support system itself.
What do you dislike about the product?
The software is great and very technical. However as a result of its technicality, it does take a while to get used to it.
What problems is the product solving and how is that benefiting you?
It helps with increased support customer support and in the process it helps keep all tickets and activities organized and moving smoothly.
Recommendations to others considering the product:
Make sure to learn every tool and aspect of it to fully utilize its capabilities in helping your business.
Extremely Complete Platform
What do you like best about the product?
The API's, features, tools and customizations are the highest point of zendesk. The support have a good timing and also a great knowledge base.
What do you dislike about the product?
With so many options, it's a complex platform to use. There's no "simple way" to use.
What problems is the product solving and how is that benefiting you?
Answering support questions and building relations with our clients. The agility in the chat is something wonderful. Also the data that Zendesk provides is great.
Recommendations to others considering the product:
Dedicate people of your team for explore the zendesk facilities.
I work in a college and I use Zendesk Support for technical support here.
What do you like best about the product?
I find Zendesk Support really helpful because of the easy of using it. I love the layers and the application at all.
What do you dislike about the product?
One thing that I don’t like is that sometimes it is hard to put in questions that they do not have answers
What problems is the product solving and how is that benefiting you?
I do technical support for DMACC college and I help people who have problems with computers and accounts in dmacc
Recommendations to others considering the product:
I strongly recommend this app
Zendesk CRM
What do you like best about the product?
Zendesk Is very straight forward and easy to navigate! Our backend system was made internally and we were able to sync it right to Zendesk. Zendesk also ties in with our phone system as well as out chat agent really well.
What do you dislike about the product?
It would be nice if there were more options to organize our ticketing information. If customers have multiple accounts it can be a hassle trying to find the right info on the right account. They do have merge feature that can help with this but it could be a little more refined.
What problems is the product solving and how is that benefiting you?
We use Zendesk to organize all of our customer communication. It is very easy to navigate and find what you are looking for. It creates a profile for all the customers with all our interactions under the profile.
"Extraordinary detailing and incorporations!"
What do you like best about the product?
I joined an association that didn't beforehand have an assistance work area, or an assistance work area work process. The arrangement was a Slack channel where individuals posted their solicitations and they were reacted to specially appointed. I had the capacity to rapidly get the group set up with a Zendesk record and utilize existing API/account connectors to transform the present work process into a work process that sends tickets from Slack to Zendesk dependent on a client's message response. Another message response shuts the ticket. I currently have giving an account of reaction times, ticket reiteration, and real episodes with no change on the client end.
What do you dislike about the product?
There's very little to disdain. Zendesk is evaluated incredible, functions admirably, and gives me the information I have to achieve my execution measurements.
What problems is the product solving and how is that benefiting you?
The issue was getting measurements from the present help work process without hindering or changing client association to an extreme. I had the capacity to execute it flawlessly and would now be able to remove measurements from Zendesk toward the back.
Recommendations to others considering the product:
We suggest Zendesk for the administration of the reports. It is a decent choice for those organizations that need to be in contact with their clients, it is a great idea to associate by different methods either by email or telephone and permits to follow calls. We prescribe it.
zendesk input
What do you like best about the product?
I really enjoy the reporting aspect! I like how you can see how many calls people take compared to how many you made. I also like when someone responds back it changes the color of the ticket so you know they responded.
What do you dislike about the product?
I do not like how the leftover tickets do not send everyone a warning that someone responded.
What problems is the product solving and how is that benefiting you?
A way to communicate with customers and other business parters.
Recommendations to others considering the product:
Made it easier to know when someone responds back to your email instead of always have to check and see if they responded. I also wish you could un-send an email if you made a mistake or a mispelling.
Zendesk Rules!
What do you like best about the product?
Zendesk support is very helpful in organization, and keeping records. When helping customers it is ideal to find all the necessary information of a customer case, whether it was weeks or months ago. Zendesk is very refreshing in the way it organizes and store information and tickets.
What do you dislike about the product?
Zendesk doesn't have anything worth complaining about!
What problems is the product solving and how is that benefiting you?
Customers consistently tell us how they appreciate the note keeping and care we take on their accounts.
Great Chat Service
What do you like best about the product?
The chat service is easy to use and makes communication with multiple customers at a time a breeze. Chat logs migrate seamlessly into the Zendesk ticketing system so we have a good history of chats with customers.
What do you dislike about the product?
Haven't had any service or feature breaking issues with Zendesk chat so far
What problems is the product solving and how is that benefiting you?
We are getting good insights into our chat metrics with the real-time monitoring so we can see live chat volume, agent performance, and visitor experience.
Recommendations to others considering the product:
It's a great service that will give you better tools to see how your agents are handling chats and how the overall customer experience is
showing 2,161 - 2,170