Zendesk Suite
ZendeskExternal reviews
6,503 reviews
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Awesome Help Desk Experience
What do you like best about the product?
We used Zendesk at my current job, we have since switched away to Jira Service Desk. We have lost so much functionality and most of the team wants to switch back, Zendesk does everything we need and more!
What do you dislike about the product?
Cost is why we switched away, Jira is considerably cheaper, however the functionality gap is considerable.
What problems is the product solving and how is that benefiting you?
Support desk, this tool made our jobs easy.
Keeping it simple is always a great thing
What do you like best about the product?
The ease of use with Zendesk Support is always a great experience. From the first time using Zendesk to using it today, the experience is always great! Any user at any experience level can easily learn to use this great product.
What do you dislike about the product?
Don't really have any gripes with the product, to be honest. I only ever run into a refreshing issue here and there but that's about it.
What problems is the product solving and how is that benefiting you?
Solving issues for clients that are using my company's CRM software.
Recommendations to others considering the product:
Highly recommend Zendesk for its ease of use and ability to easily train users on the product.
Easiest Customer Support Application
What do you like best about the product?
Ease of use and ability to keep track of all open, pending or closed tickets in one system.
What do you dislike about the product?
The inability to reply to the email in your normal email account (such as Gmail) and have that update the status of the Zendesk ticket on the platform. Inability to see photos in the email as well, you must check the downloaded attachment every time and it makes it difficult to follow along sometimes.
What problems is the product solving and how is that benefiting you?
From agents all over the SoCal region that need help on an ongoing basis. Easy to keep track of all correspondence with one person, client, agent.
Recommendations to others considering the product:
Improving the integration of attachments or images to the zendesk ticket.
Daily CS through Zendesk
What do you like best about the product?
Very organized and easy to work with. Our main customer care is done through Zendesk.
What do you dislike about the product?
Data and statistics are not reliable and cannot be used to establish a monthly report.
What problems is the product solving and how is that benefiting you?
Customer Care where we receive emails, Twitter direct message from the clients and reply them instantly. there are automated replies and dynamic contents that make the work easier.
Recommendations to others considering the product:
highly recommend using Zendesk for customer care.
In my opinion it will be my first priority for this area of chat
What do you like best about the product?
The main features of this chat options are very likely to be amazing and it's user friendly. Also customers support is very good. One merits is like you can use this for one month free and then if you dont like you can ask for removing subscription. Win situation for you
What do you dislike about the product?
We love this software and we are all using this also as of there is nothing we can hate about this
What problems is the product solving and how is that benefiting you?
We use this for chatting options with our clients and our customers on daily basis
Best online support software
What do you like best about the product?
Very easy to use and loaded with features
What do you dislike about the product?
Sometimes there is a delay in connecting to a new conversation
What problems is the product solving and how is that benefiting you?
Provide best support to our client sites
Best service ever
What do you like best about the product?
Quick to respond and do their best to help
What do you dislike about the product?
Nothing they have perfect business. Improve their tech quality maybe
What problems is the product solving and how is that benefiting you?
Product service issues
Easy to manage my customer service channels with Zendesk
What do you like best about the product?
Easy to setup, implement and use on a daily basis. Allows me to quickly assist my customers and provide support
What do you dislike about the product?
I would like more customization of our dashboard to fit with our branding
What problems is the product solving and how is that benefiting you?
Customer support for our e-commerce company and B2B help center/FAQs
Recommendations to others considering the product:
Keep your database simple and organized. People will reach out with questions anyways so make a human available to help customers
The best online technical support with Zendesk Support
What do you like best about the product?
Zendesk Support is a great program, very easy to install and use, so much so that only a couple of hours is deployed and ready to use it. It is a scalable program since it has multiple functions but you can implement it in your company from the most basic or others for large scale needs. It has been perfect to provide technical support and assistance on our website.
What do you dislike about the product?
Certainly Zendesk Support is very good and once you use it you will see there is nothing bad to say about it. We love!
What problems is the product solving and how is that benefiting you?
The benefit we have had is to fulfill the purpose of our website and company through this program that is to provide technical support, assistance or solve problems of our customers. Through the system of tickets that are generated by our customers about their problems or concerns we can take control of these reports and thus be able to solve these problems. These reports can also be sent to our developers if the case merits it, which allows us to provide security and responsibility.
Recommendations to others considering the product:
Zendesk Support is a program that we recommend using with confidence. In terms of providing support you have many options that can be used and adapted to your company, you can implement the basic options that the program has or the most important functions if your company needs it, but we assure you that it is the best of all.
Zen desk rocks
What do you like best about the product?
The ease of use within my current organization is unlike any other ticketing system I have used in an enterprise environment. All of our different departments use it. There has never been any need for training. The interface is great and user friendly.
What do you dislike about the product?
There are no issues or anything I dislike
What problems is the product solving and how is that benefiting you?
We use it to log support tickets internally
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