Zendesk Suite
ZendeskExternal reviews
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Zendesk Review
What do you like best about the product?
Zendesk Explore provides a fast and easy way to create dashboards and reporting to see day to day metrics.
What do you dislike about the product?
I dislike that it doesn't have the option to click on the tickets that the agents have already worked on to take a closer look.
What problems is the product solving and how is that benefiting you?
We are solving reporting issues and ways to track metrics.
By far my favorite support system for businesses and consumers.
What do you like best about the product?
I like how Zendesk can be integrated with Shopify. It makes it so easy because when a new ticket is created, it will give you all of the info such as the past order numbers, name, address, etc. Plus it’s also very easy to assign tickets to agents and keep track of overall tickets.
What do you dislike about the product?
I dislike how only a few agents are allowed on the lower/inexpensive rates.
What problems is the product solving and how is that benefiting you?
The ability to integrate orders, customer info and customer emails all in one place.
best ticketing solution
What do you like best about the product?
User Experience of creating and submitting a ticket is so easy and intuitive. It also gives an easy way to respond to common requests with standard replies. It gives an option to make and receive calls directly in the application. Further allowing us to track and record calls for analysis.
What i most loiked is that you can automate interactions with telephone callers so that calls can be routed to the appropriate agents.
What i most loiked is that you can automate interactions with telephone callers so that calls can be routed to the appropriate agents.
What do you dislike about the product?
nothing really is that bad about this product. it does what it says, perfectly!
What problems is the product solving and how is that benefiting you?
We mainly used it for ticket and case management by the customers. we also used it to provide an online discussion functionality so customers can have conversations among each other. It streamline the process of ticket generation by allowing us to implement automated voice reply and call scripting.
Recommendations to others considering the product:
If you want the work done in the best way possible and want a sense of stability to rely on a product, then certainly zendesk should be your go to product.
Easy to use. Easy to manage. Sometime need more time.
What do you like best about the product?
The convenience. Very easy to use. You do jot need to care about other things
What do you dislike about the product?
Time costly sometimes. You need to check by ur self
What problems is the product solving and how is that benefiting you?
It problem. Laptop set up. Authority issues.
I LOVE ZENDESK EXPLORE!!!
What do you like best about the product?
I like that Zendesk Explore is the only tool that I need to satisfy customers.
What do you dislike about the product?
I do not dislike anything about this product. I think that it's 100% excellent and efficient. I f there's anything in the future, I will let you know.
What problems is the product solving and how is that benefiting you?
I am helping customer solve problems and making sure they're satisfied. I think customers also like the service that we provide and Zendesk makes that possible.
Recommendations to others considering the product:
I would definitely recommend Zendesk Explore to others.
Great for Tickets!
What do you like best about the product?
Zendesk Tickets are very easy to create and an email update is sent to you once it's created. If someone comments on the ticket you are notified via email and able to respond right away. I like that it connects us with IT and allows them to monitor the work they do for the company. I also like that it provides you with a survey once the task is complete.
What do you dislike about the product?
The only dislike I have on the system is when trying to locate the ticket. I get it through email originally but theres no link to the ticket in the email. It would be much easier if it could direct you to the ticket. Also it would be useful to tag people like other managers in the ticket. Currently there is no feature like this, which allows management to be on the same page with issues.
What problems is the product solving and how is that benefiting you?
We use Zen Desk to communicate with any IT issues or hardware issues. If something is broke whether it's hardware or software this alert the IT department and we can see immediately when they respond. This allows the turn around time to be very quick and efficient.
Recommendations to others considering the product:
This is very easy to use to communicate interdepartmental!
Works great for customer ticketing software.
What do you like best about the product?
Has helped us maintain and organize customer requests. It has an easy interface to use.
What do you dislike about the product?
The software can slow down if there is a large amount of information to load in a case.
What problems is the product solving and how is that benefiting you?
Helping us to quickly address customers in a timely manner and stay organized. Our customers are happier becuase of this.
Recommendations to others considering the product:
If you want to become more organized and make your customers happy then it is great.
ZenDesk
What do you like best about the product?
The program makes it very easy to keep things in order/make sure nothing is missed and all customers are answered accordingly.
What do you dislike about the product?
Sometimes it is difficult to keep track of other open tickets if you are covering for someone.
What problems is the product solving and how is that benefiting you?
Zendesk Support very easy to keep things in order/make sure nothing is missed and all customers are answered accordingly.
Powerful helpful software
What do you like best about the product?
Being able to search for tickets by users so you can put all tickets by a particular contact into one ticket so you don't have to look up multiple tickets for the same customer , for the same issue they are inquiring about. Zendesk makes this so much simpler!
What do you dislike about the product?
Definitely the pricing is the biggest complaint, while I do have to say, Zendesk is worth the price if one can afford since the premium version does have some great, especially chat triggers so certain conditions can be specific if someone is stuck on a page for chat box to auto-launch. If you don't like the pricing of Zendesk, there is a free version but of course, it's limited.
What problems is the product solving and how is that benefiting you?
With real time communication with customers, Zendesk definitely helps support with making it much easier to reach out to customers.
Recommendations to others considering the product:
Zendesk premium pricing seems more suitable for larger companies, so if being a small business, I would recommend in trying out the free version first , as Zendesk does offer several different plans at which all are great, you just won't be able to to get all the benefits with the free version but in any case, Zendesk is well worth the price since it is a very efficient, excellent tool.
Zendesk consolidates support chat
What do you like best about the product?
Easy real-time chat with support teams, ability to report escalations and reporting issues with the appropriate team.
What do you dislike about the product?
layout is not ideal and it can get confusing if the teams dont label correctly.
What problems is the product solving and how is that benefiting you?
Reporting issues, IT escalations and direct communication that negates email chains.
Recommendations to others considering the product:
Have support teams utilize it for much faster resolutions for individual issues that dont need to be reported to an entire email distro list.
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