Zendesk Suite
ZendeskExternal reviews
6,499 reviews
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Provides better support accross all products
What do you like best about the product?
This is consistently highlighted as a major strength. Zendesk Support Suite consolidates customer interactions from various channels (email, chat, phone, social media, messaging apps) into a single, unified agent workspace. This prevents customer queries from getting lost, ensures consistency, and provides agents with a complete view of the customer's history across all touchpoints. This leads to faster resolution times and improved customer satisfaction
What do you dislike about the product?
There is nothing i dislike about Zendesk Support Suite.
What problems is the product solving and how is that benefiting you?
Zendesk excels with its robust ticketing system. It allows businesses to efficiently log, prioritize, track, and manage customer requests.
Zendesk Support Suite helps you manage all customer messages in one place. Easy and a Great tool.
What do you like best about the product?
Zendesk Support Suite brings all customer conversations into one place, which helps teams respond faster. It’s easy to use, supports multiple channels like email, chat, and social media, and makes tracking tickets and reporting very efficient.
What do you dislike about the product?
Sometimes it can be hard to customize certain features without technical help. Also, some advanced options are only available in higher-priced plans.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us manage all customer communication in one place, so nothing gets missed. It solves the problem of scattered support by keeping emails, chats, and social messages organized. This saves time, improves team coordination, and helps us give faster, better service to our customers.
Evaluation
What do you like best about the product?
It's a customer service platform that integrates communications channels for departments in company
What do you dislike about the product?
It does not cover billing or financial reporting
What problems is the product solving and how is that benefiting you?
Engages in communication channels
I think its a great ticket support tool
What do you like best about the product?
Tha basic and understanding UI tabs and easy to learn for the new comers
What do you dislike about the product?
The same repeated issue and lagging of the UI
What problems is the product solving and how is that benefiting you?
It is used as the internal ticketing which is used in tracking everything inside
Zendesk Support Suite has been a game-changer for our customer service team. Highly recommended!
What do you like best about the product?
Everything is best in class about Zendesk Support Suite
What do you dislike about the product?
No such things dislike about Zendesk Support Suite
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite is helping us centralize all customer interactions across email, chat, phone, and social media into one unified platform. Before Zendesk, our support team struggled with disorganized communication.
It was great
What do you like best about the product?
Zendesk Support Suite excels at unifying customer interactions across channels, offering intuitive automation, robust reporting, and seamless integration—empowering support teams to deliver fast, personalized, and efficient customer service.
What do you dislike about the product?
Zendesk Support Suite can be complex to configure, with a steep learning curve. Some features feel fragmented across tools, and advanced customization often requires developer resources or costly add-ons.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite centralizes customer communication across email, chat, social media, and voice, helping us manage requests efficiently. It reduces response times, improves customer satisfaction, and enhances team collaboration through automation and unified workflows.
Amazing and Problem Solving Software
What do you like best about the product?
Really love the way the software understand our needs to automate replies and understand concept of reverting and giving perfect answers.
What do you dislike about the product?
I like everything, nothing that i dislike to be very true.
What problems is the product solving and how is that benefiting you?
This reduces effort of an individual to connect on small things with employees. AI helps to understand and be available to answer queries all the time so that there is no delay.
Fabulous Software & Easy to use
What do you like best about the product?
Really love the way it connects to the command and gives real solutions to the problem.
What do you dislike about the product?
There is nothing that I dislike about the software.
What problems is the product solving and how is that benefiting you?
Zendesk is solving all the major problems of communication with every single person as it helps to give real time solutions and also replying at all times of the day as it is a 24/7 service which is not possible most of the times.
It is a really good and easy to get along
What do you like best about the product?
It is very helpful for not that tech literate persons, basically for any one that knows how to use a computer
What do you dislike about the product?
Some times it get stuck while updating status
What problems is the product solving and how is that benefiting you?
It’s is very easy to reply the users and helps a lot to easily locate macros that helps with your job rol
Great software for our CS teams
What do you like best about the product?
It seamlessly integrates with many software platforms for us to capture inquiries and concerns and route to our CS teams
What do you dislike about the product?
Not a whole lot I can complain about at all!
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite keeps our CS requests organized and it's great!
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