Zendesk Suite
ZendeskExternal reviews
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Zendesk walks tall!
What do you like best about the product?
The detail paid to our, the customers, input
What do you dislike about the product?
Its a tad costly, but well worth it. Get it!
What problems is the product solving and how is that benefiting you?
Our in house help desk personnel have improved their skills 100% and are building on them.
Recommendations to others considering the product:
Great program, works intuitively with you, consistently bringing out the best .
Clean and user friendly!
What do you like best about the product?
Zendesk is an easy-to-use, dynamic, intuitive customer service tool that allows the use of macros to optimize messages to customers.
What do you dislike about the product?
really do love this product. The only thing to mention that could use improvement is the (seemingly) constant outages. There were some days where we would have to wait hours to get back in to the tool. I will say, though, customer support was always on top of it and super responsive.
What problems is the product solving and how is that benefiting you?
Tremendous scaling benefits. Adding more users is not just easy, but we have recourse to ensure that our teams can grow at their own paces without worrying if the software can keep up. Zendesk can absolutely keep it; it does not even flinch
Zendesk support
What do you like best about the product?
Management solution offering customizable tools to build customer service portal.
What do you dislike about the product?
Needs to have notifications every time you are consuming the time of a ticke
What problems is the product solving and how is that benefiting you?
Zendesk’s online customer portal helps support agents to keep track of tickets raised and their status.
Great Customer Platform for Support
What do you like best about the product?
We love having our support articles easily available and simple to add or edit. The entire site is branded to our company which is wonderful as well. Option to host many types of content is great as well.
What do you dislike about the product?
Our customers don't use the ticket functionality. We'd love a simple workflow that would funnel them that way rather than to our emails or via phone call.
What problems is the product solving and how is that benefiting you?
Providing support to customers outside of office hours.
Recommendations to others considering the product:
Great tool with wide range of integrations.
Easy to use
What do you like best about the product?
What I like best about Zendesk, is that it is an all in one company. Everything I needed from telecommunication, to email support and chat support, it is all here.
What do you dislike about the product?
Probably the biggest thing I disliked was the setting it up. But you have to do this with any software you use, and the support at Zendesk was great. I will also add that I am not a fan of the knowledge base support that they offer - I prefer one on one support assistance.
What problems is the product solving and how is that benefiting you?
Keeping our customer base organized. All communications in one location. It's a time saver and prevents he said/she said issues with customers who deal with different agents on multiple tickets.
Recommendations to others considering the product:
Give it a try if you are looking for support software or CRM, all in one. They have a free trial, so you have nothing to lose but time and valuable time is spent searching and deciding. Take the leap, get your feet wet.
Fast and easy!
What do you like best about the product?
Every time I use this I always get the fastest help and it hardly ever disconnects like others .
What do you dislike about the product?
The only thing is wait. Or when it disconnects .
What problems is the product solving and how is that benefiting you?
Benefits are fast and reliable and they don’t give you issues .
Super helpful to manage customer inquiries
What do you like best about the product?
I like that Zendesk keeps my workflow organized managing the emails that come through our help email.
What do you dislike about the product?
There is a lot of Zendesk to learn, but it is a great platform.
What problems is the product solving and how is that benefiting you?
Streamlining our conversations with the important people of our business--our customers.
Recommendations to others considering the product:
There is a lot to learn from Zendesk to help deliver better customer service.
Zendesk helps your team group effort to provide best support
What do you like best about the product?
I love that we assign tickets to team mates and also get to see each others tickets.
What do you dislike about the product?
Pending tickets sometimes end up falling through the cracks.
What problems is the product solving and how is that benefiting you?
It keeps the customer and the staff working on solving an issue all on the same page.
Recommendations to others considering the product:
Great product and helps managing tasks with a big team especially one that is not all in the same office.
Excellent Tool
What do you like best about the product?
It just does the basics very well. Easy way of keeping track of tickets.
What do you dislike about the product?
Nothing at all - Zendesk does exactly what is promised.
What problems is the product solving and how is that benefiting you?
A better method of managing customer support tickets and responses.
Great support suite
What do you like best about the product?
I love Zendesk! We run a small hardware company and it's great for tracking interactions, tickets and the customization features are super great. The reporting details are awesome.
What do you dislike about the product?
I really dislike the dashboards/explore feature. It is really hard to learn. Why can't I make an easy to use dashboard without having to chose all these metrics?
What problems is the product solving and how is that benefiting you?
We are actively able to track interactions, provide feedback to agents where necessary, and gain a better insight as to how our customers are feeling about our products and customer service.
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