Zendesk Suite
ZendeskExternal reviews
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Support Team's Dream
What do you like best about the product?
The best part of using zendesk is how user friendly the experience is!
What do you dislike about the product?
Nothing really, most of the time it makes workflow easy so no complaints here!
What problems is the product solving and how is that benefiting you?
This helps keep record of support request from those customers that always ask the same question. We can simply refer them to a ticket number if they ask the same thing again.
Recommendations to others considering the product:
Always do your research but I can say this product is what you are looking for in terms of a ticket system.
Not the freshest UI but gets the job done
What do you like best about the product?
There was very little Zendesk couldn't do.
It allowed my team to answer upwards of 4000 tickets a month and gave the team transparency to see others work for training and quality assurance.
It allowed my team to answer upwards of 4000 tickets a month and gave the team transparency to see others work for training and quality assurance.
What do you dislike about the product?
Biggest issue was the lack of notifications. On slower days we'd get only a few emails an hour and it was a bit frustrating having to refresh the page to check. This also allowed for teamates to easily forget and let an hour go by without checking.
What problems is the product solving and how is that benefiting you?
We were solving commutes with micro transit solutions.
Positive
What do you like best about the product?
Efficiency and ease of use for customers
What do you dislike about the product?
There is nothing I dislike about zendesk
What problems is the product solving and how is that benefiting you?
Customer Service and speed of response
Recommendations to others considering the product:
Use it
Best software
What do you like best about the product?
I used ZenDesk for CS/ tech support, it’s so easy and helpful and make tickets answers fast and clear
What do you dislike about the product?
The time count down every time you open new ticket and sometimes the server cut off but that happens few times
What problems is the product solving and how is that benefiting you?
VPN company, it’s so much helpful for my position and communication
Zendesk is the best ticket system I have ever used.
What do you like best about the product?
It makes communication easy and populates an email with each comment/response. It has a convenient app you can download and many ways to set it up.
What do you dislike about the product?
I do wish they never updated to the support app as I do think the original zendesk app was better. I don't have any gripes with the software via pc.
What problems is the product solving and how is that benefiting you?
I support a bunch of cell phone stores remotely and Zendesk is how they request support tickets. It makes it so easy to help people. We used software previously that was pretty bad.
Makes Zendesk a lot better
What do you like best about the product?
Explore is heaps above Zendesk Insights feature. Right away you can tell there is more acuracy and functionality.
What do you dislike about the product?
Kind wish you didn't have to upgrade for this. Their other version of metrics 'insights' that comes standard with Zendesk out of the box is complete garbage and Explore really makes a huge difference...
What problems is the product solving and how is that benefiting you?
Finally having metrics from the source. Gives us great busy insights without having to attach another 3rd party to the API to get basic metrics.
AWESOME PRODUCT! very easy to use and learn. Any body can learn
What do you like best about the product?
The ease of use and learning! Accessible to every one and love the platform. It's convenient and I love the colors on the platform.
What do you dislike about the product?
So far, NOTHING! its great. it has everything I ask for when it comes to communication. The best one so far! better than google hangouts !
What problems is the product solving and how is that benefiting you?
communication between employees, friends and family as well!!!!!
Recommendations to others considering the product:
ITS very easy! not hard to learn at all. All you have to do is learn how to talk to people. its just like texting or emailing! quick and easy! nothing gets better than this!
Easy to use
What do you like best about the product?
I like this feature for when I need to talk to customers about anything they can access this and get anything solved.
What do you dislike about the product?
Honestly, there isn't anything I don't like. It is a very easy straight forward chat to talk to our customers. Maybe if there were different sounds. Some of them are a bit loud or they are too quiet. Otherwise, it is an easy to use feature in Zendesk.
What problems is the product solving and how is that benefiting you?
This feature makes it easy for me to talk to my customers who can't reach us by phone or emails and have a quick question about their order or question about a product. I like this feature as well on other sites when I don't want to be put on hold and have a quick question.
Hiring Coach
What do you like best about the product?
allowing teams to deliver phone support from the same platform they use to manage all other customer conversations.
What do you dislike about the product?
A better Help Center would be nice. The current one is old and slow.
What problems is the product solving and how is that benefiting you?
We can manage all of our clients calls with Zendesk Talk. We also manage tickets using it.
Best Chat Experience
What do you like best about the product?
I have used this chat feature with a number of companies in order to get help from their support and have always had a seamless experience.
What do you dislike about the product?
I have never really had issues with this product. Sometimes the chat can crash but thats very rare
What problems is the product solving and how is that benefiting you?
Help desk functions
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