Zendesk Suite
ZendeskExternal reviews
6,538 reviews
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Easy to use
What do you like best about the product?
What I like best about Zendesk, is that it is an all in one company. Everything I needed from telecommunication, to email support and chat support, it is all here.
What do you dislike about the product?
Probably the biggest thing I disliked was the setting it up. But you have to do this with any software you use, and the support at Zendesk was great. I will also add that I am not a fan of the knowledge base support that they offer - I prefer one on one support assistance.
What problems is the product solving and how is that benefiting you?
Keeping our customer base organized. All communications in one location. It's a time saver and prevents he said/she said issues with customers who deal with different agents on multiple tickets.
Recommendations to others considering the product:
Give it a try if you are looking for support software or CRM, all in one. They have a free trial, so you have nothing to lose but time and valuable time is spent searching and deciding. Take the leap, get your feet wet.
Fast and easy!
What do you like best about the product?
Every time I use this I always get the fastest help and it hardly ever disconnects like others .
What do you dislike about the product?
The only thing is wait. Or when it disconnects .
What problems is the product solving and how is that benefiting you?
Benefits are fast and reliable and they don’t give you issues .
Super helpful to manage customer inquiries
What do you like best about the product?
I like that Zendesk keeps my workflow organized managing the emails that come through our help email.
What do you dislike about the product?
There is a lot of Zendesk to learn, but it is a great platform.
What problems is the product solving and how is that benefiting you?
Streamlining our conversations with the important people of our business--our customers.
Recommendations to others considering the product:
There is a lot to learn from Zendesk to help deliver better customer service.
Zendesk helps your team group effort to provide best support
What do you like best about the product?
I love that we assign tickets to team mates and also get to see each others tickets.
What do you dislike about the product?
Pending tickets sometimes end up falling through the cracks.
What problems is the product solving and how is that benefiting you?
It keeps the customer and the staff working on solving an issue all on the same page.
Recommendations to others considering the product:
Great product and helps managing tasks with a big team especially one that is not all in the same office.
Excellent Tool
What do you like best about the product?
It just does the basics very well. Easy way of keeping track of tickets.
What do you dislike about the product?
Nothing at all - Zendesk does exactly what is promised.
What problems is the product solving and how is that benefiting you?
A better method of managing customer support tickets and responses.
Great support suite
What do you like best about the product?
I love Zendesk! We run a small hardware company and it's great for tracking interactions, tickets and the customization features are super great. The reporting details are awesome.
What do you dislike about the product?
I really dislike the dashboards/explore feature. It is really hard to learn. Why can't I make an easy to use dashboard without having to chose all these metrics?
What problems is the product solving and how is that benefiting you?
We are actively able to track interactions, provide feedback to agents where necessary, and gain a better insight as to how our customers are feeling about our products and customer service.
Support Team's Dream
What do you like best about the product?
The best part of using zendesk is how user friendly the experience is!
What do you dislike about the product?
Nothing really, most of the time it makes workflow easy so no complaints here!
What problems is the product solving and how is that benefiting you?
This helps keep record of support request from those customers that always ask the same question. We can simply refer them to a ticket number if they ask the same thing again.
Recommendations to others considering the product:
Always do your research but I can say this product is what you are looking for in terms of a ticket system.
Not the freshest UI but gets the job done
What do you like best about the product?
There was very little Zendesk couldn't do.
It allowed my team to answer upwards of 4000 tickets a month and gave the team transparency to see others work for training and quality assurance.
It allowed my team to answer upwards of 4000 tickets a month and gave the team transparency to see others work for training and quality assurance.
What do you dislike about the product?
Biggest issue was the lack of notifications. On slower days we'd get only a few emails an hour and it was a bit frustrating having to refresh the page to check. This also allowed for teamates to easily forget and let an hour go by without checking.
What problems is the product solving and how is that benefiting you?
We were solving commutes with micro transit solutions.
Positive
What do you like best about the product?
Efficiency and ease of use for customers
What do you dislike about the product?
There is nothing I dislike about zendesk
What problems is the product solving and how is that benefiting you?
Customer Service and speed of response
Recommendations to others considering the product:
Use it
Best software
What do you like best about the product?
I used ZenDesk for CS/ tech support, it’s so easy and helpful and make tickets answers fast and clear
What do you dislike about the product?
The time count down every time you open new ticket and sometimes the server cut off but that happens few times
What problems is the product solving and how is that benefiting you?
VPN company, it’s so much helpful for my position and communication
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