Zendesk Suite
ZendeskExternal reviews
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Grat product
What do you like best about the product?
I enjoy the platform overall. I find it easy to get around and search in.
What do you dislike about the product?
When a customer can close out their own ticket accidentally yet need a reply. I wish there would be an option for 'do you need a reply?' when the customer finishes their question.
What problems is the product solving and how is that benefiting you?
Order issues, overall customer support. It feels a bit like a chat which makes it feel more approachable.
Recommendations to others considering the product:
Go for it! It works well and has some great features for customer support.
Excellent Cloud App for support and live chat
What do you like best about the product?
The best thing about Zendesk is its integration with e-commerce platforms without the need to know programming languages.
What do you dislike about the product?
I do not dislike the application at all, however, I would like it to have much more features for the same price.
What problems is the product solving and how is that benefiting you?
I've solved doubts of my clients and I have supported them in an interactive way at the moment they need it through the chat on the website.
Recommendations to others considering the product:
If you need a fast solution for your website and your customers, chose Zendesk chat, you'll get it really fast and installing it is very funny.
Zendesk
What do you like best about the product?
I love the simplicity and the many different features it provides to the Administrators.
What do you dislike about the product?
I don’t like the fact that you are not able to look back at different tickets you’ve from along time ago.
What problems is the product solving and how is that benefiting you?
We use Zendesk as a ticketing agent to allow user to connect with us.
Zendesk Review
What do you like best about the product?
The capability to create macros and filter folders for different cases of issues.
What do you dislike about the product?
The accuracy of filtering into sub folders but I believe that's inevitable.
What problems is the product solving and how is that benefiting you?
Massive clutter of emails and concerns all in one place and then subfolders to organize cases by urgency.
Recommendations to others considering the product:
Great for customer service/ helpdesk teams to answer and solve cases in a more effective way.
Zendesk Support makes Managing Tickets Easy
What do you like best about the product?
Zendesk Support is super easy to use. I can update tickets from my desk via the website, my phone via the app, and even by simply responding to the emails generated by the system.
What do you dislike about the product?
I've had some trouble sharing tickets with other support teams in the past, but Zendesk seems to have fixed this problem
What problems is the product solving and how is that benefiting you?
We now have a single helpdesk service here at work, we can assign tickets back and forth between different support teams, which we were never able to do before.
Recommendations to others considering the product:
You will love it!
Professional and Streamlined
What do you like best about the product?
I like how easy it is to correspond with the customer and resolve their issue
What do you dislike about the product?
I honestly haven't had any issues with Zendesk
What problems is the product solving and how is that benefiting you?
mainly I use it to support the customer and resolve any issues they may be having. I find it easy to locate closed tickets and perform followups.
Recommendations to others considering the product:
If you need a solution to help you correspond with your userbase in a simple and streamlined fashion, zendesk is a great solution. I've used freshdesk and parature as well, and prefer Zendesk for the usability.
Jewel's Zendesk talk facts
What do you like best about the product?
I like the fact that I can be away from my desk and still handle each call as if I were right there. it helps to consult clients etc.
What do you dislike about the product?
I don't like the fact that I can and do receive two emails or tickets of the same call each time one comes into my email there's 1 ticket but two different emails of the same thing
What problems is the product solving and how is that benefiting you?
many problems are being resolved w/ zendesk It allows our clients to leave detailed messages with it being timestamped as before the app we used did not timestamp.
Recommendations to others considering the product:
yet, it's by far the best talk system app we've ever used/experienced in this company and we are very much happy w/it
We have been Using Zendesk for 2 years
What do you like best about the product?
Zendesk has really set the bar for what a helpdesk should be. The ticket system, the integrations, everything just works.
What do you dislike about the product?
The cost. Really that is the major hurdle for most. Thankfully, they have a startup program which gives you the ability as a startup to afford some of the enterprise features.
What problems is the product solving and how is that benefiting you?
Dealing with new customers and their questions.
Recommendations to others considering the product:
If you are looking for support software and willing to take a bit of time to learn how to maximize all of its capabilities, Zendesk is for you.
Zendesk Chat Rocks!
What do you like best about the product?
Zendesk provides a great way to facilitate communication with your customer base. It's easy to use and the take rate is great!
What do you dislike about the product?
There is not much to dislike! They could make the authoring system a bit more intuitive.
What problems is the product solving and how is that benefiting you?
Offering a chat session when on a support page.
So user friendly
What do you like best about the product?
Zendesk is like a one stop shop. I’m able to find the answer to user inquiries all in one system.
What do you dislike about the product?
I haven’t really found anything I dislike and I’ve been using it a little over a year.
What problems is the product solving and how is that benefiting you?
I am sending emails to Ibotta app users. I like the ability to have prewritten emails(macros).
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