Zendesk Suite
ZendeskExternal reviews
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User friendly and customer focused
What do you like best about the product?
I love the easy to use interface and how zen desk lets me spend more time with my customers
What do you dislike about the product?
Sometimes slow loading or glitchy which can slow down interactions.
What problems is the product solving and how is that benefiting you?
More time with. Customers
Great Support Channel
What do you like best about the product?
Ease of use, loud notifications, can see info about customers OS, device, location, etc.
What do you dislike about the product?
Can be slow, freezes often, issues with transcripts posting in Zendesk
What problems is the product solving and how is that benefiting you?
Tech support, pricing, general questions
Customer Support Software that has all the features
What do you like best about the product?
The product is web based and flexible based on needs and staff.
What do you dislike about the product?
I would improve the feature set to be more intuitive seems you need to "know" & "research" many features before actually using them.
What problems is the product solving and how is that benefiting you?
We are staying consistent with customer communications and able to track the history of each customer.
Have used Several - Zendesk Chat's the best
What do you like best about the product?
I love how easy this is to train to new colleagues and how quick and responsive it is.
What do you dislike about the product?
Nothing! Zendesk chat is perfect. We never have technical issues and it's amazing
What problems is the product solving and how is that benefiting you?
Great analytics this is amazing for pulling reports.
Zendesk is great
What do you like best about the product?
Easy to use interface, launches quickly and makes it easy to interact with customers and solve their problems.
What do you dislike about the product?
Some lesser used functions can be difficult to find.
What problems is the product solving and how is that benefiting you?
Fixing customer's Internet, phone, and TV problems over chat.
Zendesk has to be the best Technical Support Software Ever
What do you like best about the product?
The fact that the ticketing and reporting systems are so robust. Being able to do some specific data digging and retrieve metrics to make the appropriate decisions on scaling, forecasting and quickly plastering our pain points on a whiteboard to discuss and take action.
What do you dislike about the product?
The cost can be a bit steep. Also the Customer portal where they answer questions on a form to submit a ticket is not very visually intriguing or intuitive. It's just drop-down after dropdown. They need to include something that makes it look easy and fun to appeal to users to want to fill in the forms. They should look at what Typeform has setup and try to imitate their form design.
What problems is the product solving and how is that benefiting you?
Being able to interact with the clients and stay in communication with them throughout the support ticket process. Also the organization of the tickets in buckets and being able to pull on the strengths and skill-sets of the support reps to quickly triage and support clients.
Recommendations to others considering the product:
Get Zendesk. They are the industry leader for a reason. Don't balk at any learning curves or complexities because their support is top notch.
Great solution for quick questions.
What do you like best about the product?
The quickness users can ask easy questions with someone in the IT dept. As well as the price of the product.
What do you dislike about the product?
Nothing really. Seems to work well. I can't say that I have very many issues with the product.
What problems is the product solving and how is that benefiting you?
Giving users the ability to quickly reach out to a member of the IT team for quick questions that need quick answers.
Super easy and Helpful!
What do you like best about the product?
The ease of the response from beginning to the end. I always use this and is very easy! IF you have to speak to someone the notification and response is always very responsive.
What do you dislike about the product?
If it were me I really don't have a down fall for this product. Download the software and you are good to go.
What problems is the product solving and how is that benefiting you?
Any thing from where is my order to how does this product work. It helps when a person reaches out and have instant contact with someone.
Recommendations to others considering the product:
If you are looking for an ease of Chat with Consumers then this is the product for you!
Amazing support tool
What do you like best about the product?
Their employees are described as best in the world. They people are amazing and courteous always.
What do you dislike about the product?
Nothing to dislike about them only few things they can work on are improving the GUI.
What problems is the product solving and how is that benefiting you?
It makes it easy for us to take the remote sharing and do the troubleshooting remotely .
Recommendations to others considering the product:
I would surely recommend other companies to switch to Zendesk since they are reliable
One of the Leading CRM in the Market
What do you like best about the product?
The overall customization and flexibility this tool gives is a huge plus for our business. It makes everything efficient from personalization, tagging/coding, reporting, and queue management. It gives us a much better insight on what's coming in. It supports ALL our channels - from social media, chat, phones/voicemails, and chat. Additionally, we are able to add some custom apps on this platform.
What do you dislike about the product?
The web editor for Insights and Reporting - very minor but it's annoying to experience delays and lags when adding elements.
What problems is the product solving and how is that benefiting you?
We wanted a ticketing tool that is flexible and provides great insights/analytics and queue management. So far, we are happy that Zendesk are able to deliver and exceed our needs.
Recommendations to others considering the product:
Others who have taken up Zendesk after my recommendations are happy that it's an all-in-one solution. Give it a whirl and see if it answers your needs.
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