Zendesk Suite
ZendeskExternal reviews
6,503 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Awesome Product
What do you like best about the product?
We really enjoyed the ease of responding to tickets with e-mail through one system only.
What do you dislike about the product?
There was not a spellcheck in the tickets so you had to proofread every response.
What problems is the product solving and how is that benefiting you?
Simplicity of tickets and tracking.
I work with Zendesk Chat for GrubHub
What do you like best about the product?
its visual layout is preatty clear and its usability is easy
What do you dislike about the product?
how slow the system gets when there's a queue, also it makes the whole computer slower.
What problems is the product solving and how is that benefiting you?
customer care for grubhub; we can quickly manage several chats at the same time with zendesk
Recommendations to others considering the product:
no recommendations
Useful and Essy
What do you like best about the product?
What I like best is that it is easy to use
What do you dislike about the product?
There really isn't anything that I currently dislike
What problems is the product solving and how is that benefiting you?
Technical issues and such
All levels communication
What do you like best about the product?
The fact that everybody can be in the same page, interacting as they need, once you enter your message it gives the chance to reach all parties involved.
What do you dislike about the product?
Nothing really, I would say the fact of getting feedback in front of everyone but not, you can reply in private.
What problems is the product solving and how is that benefiting you?
Daily communications, not an specific topic, great to ask for assistance.
Easy and effective
What do you like best about the product?
This is by far the best email ticketing system that can be used by a company to maintain strong customer service relationships with their customers. My favorite part is using macros which are premade responses to make responding to customer inquiries even faster, especially if you get a lot of the same questions often. Best of all, Zendesk is very friendly in terms of the user interface as well which makes this really good for responding to emails quickly and for training new employees.
What do you dislike about the product?
I dont have any major concerns about zendesk but some customization and personalization would be nice however I dont find that to be anything major. Some ways to alert other people in departments of a ticket that required immediate attention would be very useful as we are still required to contact the other person in flowdock to alert them of an urgent ticket.
What problems is the product solving and how is that benefiting you?
Using it to communicate with customers and answer any questions they may have in a timely manner.
Great way to help
What do you like best about the product?
I liked being able to filter for new and old tickets because it made keeping track of customer's issues much easier.
What do you dislike about the product?
Nothing! I felt like Zendesk was very user friendly and made helping customers so much easier.
What problems is the product solving and how is that benefiting you?
Customer support issues!
Zendesk review for costumer service
What do you like best about the product?
It`s easy to use and provides you a lot of options to help the costumer
What do you dislike about the product?
it might be slow sometimes and makes us to take longer to respond the costumer
What problems is the product solving and how is that benefiting you?
Delivery issues of a food delivery company
Field customer issues from a variety of sources, abstract them all into a common interface.
What do you like best about the product?
A customer can have a problem yet post about it anywhere, e.g. Facebook, email, an online form, StackOverflow, or GitHub. What I like best is how Zendesk pools it all into one place with a common interface.
What do you dislike about the product?
For every ticket you look at, it opens a new tab within its interface, I just want to take a gander, even if I open the ticket in a new browser tab, it still occupies a tab within its interface, too. I then have to x out all the tabs of tickets I'm not actually interested in at the moment. Very cumbersome, irritating, frustrating, and wasteful.
What problems is the product solving and how is that benefiting you?
Taking care of customer problems of any kind. Of the benefits are: linking to a ticket when I myself need support from either an SME or a higher echelon within the company, easily searching tickets to find if similar problems have been addressed (if so, how?).
Easy to use!
What do you like best about the product?
Recently I moved from a regular user to an admin user. I like that you can easily search for tickets and add updates or close. Easy to track and CC others.
What do you dislike about the product?
I dislike that as an admin user I can no longer rate others who are working tickets that I have submitted.
What problems is the product solving and how is that benefiting you?
We have recently used Zendesk as a way to track member complaints for our service surveys. We trigger a file based on the Zendesk tickets.
Zendesk is A+!
What do you like best about the product?
I like the customization of the interface along with the robust search function that allows for me to quickly access all tickets; additionally, I am a huge fan of the reporting and design functions that also let me view data and generate reports through their Insights page.
What do you dislike about the product?
There really isn't much in terms of complaints on my side regarding Zendesk. It's extremely reliable, easy to use, and always handy.
What problems is the product solving and how is that benefiting you?
We are solving the IT ticketing system along with other administrative departments which helps organize and find what we've worked on over the years.
Recommendations to others considering the product:
I would absolutely recommend Zendesk to other organizations who are in need of a solid ticketing and incidence system. It is very reliable, easy to use, and user friendly.
showing 2,271 - 2,280