Zendesk Suite
ZendeskExternal reviews
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Zendesk is AH-MAZE.
What do you like best about the product?
It is so unbelievably easy to use! I don't have any 1 best thing - it's all great!
What do you dislike about the product?
Honestly, there isn't anything that I dislike.
What problems is the product solving and how is that benefiting you?
We use it as our main channel of support for all of our customers to document any issues that they experience.
Easy to use and effective..
What do you like best about the product?
The easy of use and very effective ticketing system with a knowledge base.
What do you dislike about the product?
No way to delete entries. Would be nice to be able to edit or delete entries in a ticket.
What problems is the product solving and how is that benefiting you?
Helps us support our end users quickly.
Zendesk is the best ticketing system out there.
What do you like best about the product?
The best thing about zendesk is how versatile it is when completing multiple projects. You can set up different views and alerts that can really help you stay on task while holding other accountable as well.
What do you dislike about the product?
The only negative thing I can say about Zendesk is that the mobile app isn't as great as the desktop site (which is to be expected) Especially with drop down menus the app is hard to work with.
What problems is the product solving and how is that benefiting you?
I'm able to handle multiple tickets at a time, and having a way to remotely talk to members without having to give them your personal information is key in an industry like ours.
Recommendations to others considering the product:
Work on the mobile App
Awesome service
What do you like best about the product?
Used Zendesk services for several years, I found that the staff was knowledgeable, the report was Amazing and the ease of configuration was bar none one of the easiest I have ever used.
What do you dislike about the product?
When outages occur it would be great if they had a more proactive notification system when a POD goes down.
I dont want to login and see it.. I want a text message to let me know
I dont want to login and see it.. I want a text message to let me know
What problems is the product solving and how is that benefiting you?
we solved issues with not being able to make an incident management system internally, it solved a gap of data on call drivers and hence making it easier to build business cases on required cases.
Recommendations to others considering the product:
Watch the tutorials and read the FAQ's
Fantastic Ticket Platform
What do you like best about the product?
I love the ease of navigation and the ability to work on multiple tickets at the same time. Creating views that allow you to create different ticket queues for different types of issues is extremely useful.
What do you dislike about the product?
I've had a lot of instances, more than I would like, where Zendesk was entirely down and we were unable to respond to tickets in a timely fashion. Maybe better server support would be needed.
What problems is the product solving and how is that benefiting you?
Zendesk provides an extremely reliable tagging system that allows you to tag every instance of a particular type of issue, and tally them up so you can improve UX with a product.
Recommendations to others considering the product:
Create views and use tags to follow issues as they happen.
Zendesk expedites the painstaking of support
What do you like best about the product?
Zendesk provides a platform that not only integrates with other extremely helpful apps, but more specifically, allows users to track ticket progress and reporting on status.
What do you dislike about the product?
I do not love having to log in to access ticket metrics all of the time. While we receive the requests via email as well, it is not as efficient to view items outside of the platform.
What problems is the product solving and how is that benefiting you?
We are solving the issue around supporting our customers and their needs. No joke, we would be LOST without Zendesk. It provides us with the platform to keep all tickets in one round-about area.
Review for Zendesk
What do you like best about the product?
I like that is very helpful and easy to use. It is efficient, neat and organized. The other great think about it is that you can pull up, chats numbers and emails from previous calls and all the information is there.
What do you dislike about the product?
Sometimes it freezes and takes a long time to load up. Other times I have to log out and then log back in to get it to unfreeze.
What problems is the product solving and how is that benefiting you?
Customer request for reservation cancellation and any billing questions.That the Zendesk keeps all the information from previous calls,emails and text.
Secure Ticketing
What do you like best about the product?
Zendesk is necessary for our on demand consulting business model
What do you dislike about the product?
Sometimes the software breaks or is inoperable and I am not able to access my tickets
What problems is the product solving and how is that benefiting you?
The need to share tickets between employees working in several locations in real time and interact securely with clients without a VDI
Very organized and easy to use
What do you like best about the product?
You can filter emails by oldest or newest and also have an “inbox” of customers you are currently helping.
What do you dislike about the product?
If a customer emails in more than one time, they will be bumped from oldest to newest and can sometimes be waiting too long for a response
What problems is the product solving and how is that benefiting you?
Quick response time, templates are easy to make and use
Huge fan of the software!
What do you like best about the product?
Zendesk is very easy to set up, cost effective and gets the Job done well!
What do you dislike about the product?
There are a few initial quirks when first setting it up but once you learn the system a bit, it is great!
What problems is the product solving and how is that benefiting you?
Being able to report on our consumer emails - so helpful to better understand what we need to do as a company to create the best experience possible!
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