Zendesk Suite
ZendeskExternal reviews
6,538 reviews
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Easy and effective
What do you like best about the product?
This is by far the best email ticketing system that can be used by a company to maintain strong customer service relationships with their customers. My favorite part is using macros which are premade responses to make responding to customer inquiries even faster, especially if you get a lot of the same questions often. Best of all, Zendesk is very friendly in terms of the user interface as well which makes this really good for responding to emails quickly and for training new employees.
What do you dislike about the product?
I dont have any major concerns about zendesk but some customization and personalization would be nice however I dont find that to be anything major. Some ways to alert other people in departments of a ticket that required immediate attention would be very useful as we are still required to contact the other person in flowdock to alert them of an urgent ticket.
What problems is the product solving and how is that benefiting you?
Using it to communicate with customers and answer any questions they may have in a timely manner.
Great way to help
What do you like best about the product?
I liked being able to filter for new and old tickets because it made keeping track of customer's issues much easier.
What do you dislike about the product?
Nothing! I felt like Zendesk was very user friendly and made helping customers so much easier.
What problems is the product solving and how is that benefiting you?
Customer support issues!
Zendesk review for costumer service
What do you like best about the product?
It`s easy to use and provides you a lot of options to help the costumer
What do you dislike about the product?
it might be slow sometimes and makes us to take longer to respond the costumer
What problems is the product solving and how is that benefiting you?
Delivery issues of a food delivery company
Field customer issues from a variety of sources, abstract them all into a common interface.
What do you like best about the product?
A customer can have a problem yet post about it anywhere, e.g. Facebook, email, an online form, StackOverflow, or GitHub. What I like best is how Zendesk pools it all into one place with a common interface.
What do you dislike about the product?
For every ticket you look at, it opens a new tab within its interface, I just want to take a gander, even if I open the ticket in a new browser tab, it still occupies a tab within its interface, too. I then have to x out all the tabs of tickets I'm not actually interested in at the moment. Very cumbersome, irritating, frustrating, and wasteful.
What problems is the product solving and how is that benefiting you?
Taking care of customer problems of any kind. Of the benefits are: linking to a ticket when I myself need support from either an SME or a higher echelon within the company, easily searching tickets to find if similar problems have been addressed (if so, how?).
Easy to use!
What do you like best about the product?
Recently I moved from a regular user to an admin user. I like that you can easily search for tickets and add updates or close. Easy to track and CC others.
What do you dislike about the product?
I dislike that as an admin user I can no longer rate others who are working tickets that I have submitted.
What problems is the product solving and how is that benefiting you?
We have recently used Zendesk as a way to track member complaints for our service surveys. We trigger a file based on the Zendesk tickets.
Zendesk is A+!
What do you like best about the product?
I like the customization of the interface along with the robust search function that allows for me to quickly access all tickets; additionally, I am a huge fan of the reporting and design functions that also let me view data and generate reports through their Insights page.
What do you dislike about the product?
There really isn't much in terms of complaints on my side regarding Zendesk. It's extremely reliable, easy to use, and always handy.
What problems is the product solving and how is that benefiting you?
We are solving the IT ticketing system along with other administrative departments which helps organize and find what we've worked on over the years.
Recommendations to others considering the product:
I would absolutely recommend Zendesk to other organizations who are in need of a solid ticketing and incidence system. It is very reliable, easy to use, and user friendly.
Zendesk is AH-MAZE.
What do you like best about the product?
It is so unbelievably easy to use! I don't have any 1 best thing - it's all great!
What do you dislike about the product?
Honestly, there isn't anything that I dislike.
What problems is the product solving and how is that benefiting you?
We use it as our main channel of support for all of our customers to document any issues that they experience.
Easy to use and effective..
What do you like best about the product?
The easy of use and very effective ticketing system with a knowledge base.
What do you dislike about the product?
No way to delete entries. Would be nice to be able to edit or delete entries in a ticket.
What problems is the product solving and how is that benefiting you?
Helps us support our end users quickly.
Zendesk is the best ticketing system out there.
What do you like best about the product?
The best thing about zendesk is how versatile it is when completing multiple projects. You can set up different views and alerts that can really help you stay on task while holding other accountable as well.
What do you dislike about the product?
The only negative thing I can say about Zendesk is that the mobile app isn't as great as the desktop site (which is to be expected) Especially with drop down menus the app is hard to work with.
What problems is the product solving and how is that benefiting you?
I'm able to handle multiple tickets at a time, and having a way to remotely talk to members without having to give them your personal information is key in an industry like ours.
Recommendations to others considering the product:
Work on the mobile App
Awesome service
What do you like best about the product?
Used Zendesk services for several years, I found that the staff was knowledgeable, the report was Amazing and the ease of configuration was bar none one of the easiest I have ever used.
What do you dislike about the product?
When outages occur it would be great if they had a more proactive notification system when a POD goes down.
I dont want to login and see it.. I want a text message to let me know
I dont want to login and see it.. I want a text message to let me know
What problems is the product solving and how is that benefiting you?
we solved issues with not being able to make an incident management system internally, it solved a gap of data on call drivers and hence making it easier to build business cases on required cases.
Recommendations to others considering the product:
Watch the tutorials and read the FAQ's
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