Zendesk Suite
ZendeskExternal reviews
6,503 reviews
from
and
External reviews are not included in the AWS star rating for the product.
New to Zendesk
What do you like best about the product?
The ease of integrating it into our current system. The user friendly interface.
What do you dislike about the product?
I have not found anything that I do not like yet, but my company has just started utilizing this.
What problems is the product solving and how is that benefiting you?
We are hoping to utilize Zendesk to make our interactions with customers go smoother. So far, it is helping tremendously.
Recommendations to others considering the product:
Try it out and see if it works for you. I wish we would have sooner.
The Zen all you got!
What do you like best about the product?
It gives you all the necessary things you need to provide excellent customer support.
What do you dislike about the product?
While the product is slightly expensive, it provides great business quality.
What problems is the product solving and how is that benefiting you?
We help players with their concerns regarding account, billing, and gameplay. Using Zendesk makes our business a lot easier, accurate, and faster.
Recommendations to others considering the product:
You have all the features you need to provide excellent service with your business.
The best tool to manage help inquiries
What do you like best about the product?
The ease of use, the intuitive and friendly user interface, the configurations that can be applied
What do you dislike about the product?
The control panel for users not giving the possibility to export to CSV format the list of tickets
What problems is the product solving and how is that benefiting you?
The clients can contact us with their inquiries, should they be bugs, doubts or simple how-to questions.
Really Good, Support Tool, A must have!
What do you like best about the product?
It is simple and easy to use for email tickets and chat also extremely robust. This is truly a MUST have tool.
What do you dislike about the product?
Nothing, It is that good. It catches spam without me even having to lift a finger.
What problems is the product solving and how is that benefiting you?
Customer Support
Recommendations to others considering the product:
It is a core Software! A MUST have.
Modern way to communicate inside/outside of the organization.
What do you like best about the product?
What I like about ZenDesk is that it has many tools and options. I like the fact that you can connect with other people, internally and externally. As well, I like that I can customize my notifications. It integrates with much other collaboration and the office tools I use. It is amazing the ability to communicate via text easily and the chat transcripts are immediately sent to our email.
What do you dislike about the product?
What I dislike about ZenDesk is that it is quite expensive. For a new user, I can tell that it has too many features that may cause to be confusing or that it might feel overwhelmed. It would be negative (money-wise) if you use this for a couple of groups, but if this is for an organization, it is really worth it. Another thing I dislike it that at the beginning, ZenDesk only provides 3 accounts. If you want more, you would have to buy them.
What problems is the product solving and how is that benefiting you?
ZenDesk provides the ability to communicate fast. It is a great team messaging application with several settings you can customize and different options. Our level of communication has increased thanks to Slack. I communicate not only with my team but with other teams within the company.
Recommendations to others considering the product:
I really recommend ZenDesk App for organizations that communicate a lot and have LiveChat customer service. There are many other tools that might do the same job as ZenDesk, but they might not offer you the feature ZenDesk does. I have used ZenDesk for quite a time, and even when there is an outage, we get notified and they try to fix the issue as soon as they can. I think ZenDesk is doing amazing.
Excellent Service 10/10
What do you like best about the product?
I like how easy the interface is and the customizable filters. The app is also sweet as it allows mobile tracking of tickets and notifications if you are brave enough to turn it on!
What do you dislike about the product?
I will say I have not experienced this issue but some of my colleagues have had issues with slowness and locking that Zendesk support has related to a known issue involving memory leaks. Their support and team are super responsive so tough to knock them for it.
What problems is the product solving and how is that benefiting you?
Ticket management for our help desk. Easy communication
Recommendations to others considering the product:
Go for it
Zendesk is awesome!
What do you like best about the product?
Ease of use, customization and initial setup were great! I wanted a platform which was lightweight and easy to use, and Zendesk delivered!
What do you dislike about the product?
Very intuitive, works great out-of-the-box, but i would like to see more training options for end-users, and advice about best-practices for administrators and supervisors.
What problems is the product solving and how is that benefiting you?
Our agents are highly mobile, moving between customer sites, the office, and home. Zendesk ensures we never miss a request, and gives us an easy to use / always available platform to track tickets, reply, and provide self-service. Reporting gives us metrics showing our productivity, and allows us to trend ticket load to ensure we always have available agents.
Recommendations to others considering the product:
Take advantage of the trial to see the ease of deployment and use.
World Class CRM for Support
What do you like best about the product?
Zendesk puts an amazing amount of power at your finger tips, from custom business rules logic to insightful reports.
What do you dislike about the product?
Be prepared to carefully consider your budget because Zendesk isn't inexpensive. Also be prepared to designate a team member as a dedicated subject matter expert on Zendesk. It has a vast amount of tools and data that demand focused attention.
What problems is the product solving and how is that benefiting you?
I use Zendesk to create email, inapp messaging, and chat channels for clients. Zendesk also provides a self-service portal for users and reporting that informs both business and product development decisions.
Recommendations to others considering the product:
Be prepared to dive into learning about the product. Zendesk makes it pretty straightforward with great technical documentation at support.zendesk.com. You get what you put into this product.
Easy communication
What do you like best about the product?
It organizes calls in a way that is easy to loacte high priority interactions.
What do you dislike about the product?
There are times when the system (though minimal) crashes
What problems is the product solving and how is that benefiting you?
In bound call volume control
Utilitarian and Intuitive
What do you like best about the product?
Zendesk has the ability to manage tickets, send out updates, and connect to Office 365 to keep customers up to date.
What do you dislike about the product?
It lacks the ability to integrate a timesheet.
What problems is the product solving and how is that benefiting you?
We are doing all of our ticket management through Zendesk and benefits us with a resource to track, manage, and update tickets very easily.
Recommendations to others considering the product:
Take your time to decide if this offers every process you need.
showing 2,301 - 2,310