Zendesk Suite
ZendeskExternal reviews
6,538 reviews
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Brings many departments together
What do you like best about the product?
I like that all of our problems and requests are in one place instead of across various google docs!
What do you dislike about the product?
I think that the fields are as customizable as I’d like for our line of work.
What problems is the product solving and how is that benefiting you?
Having one central location to bring together various departments that are all working in the same issues.
It is the best customer service you can have on your website!
What do you like best about the product?
I've been using it for 3 years and i must say that is the best customer service that anyone can have attached to a website, the API is so smooth and not invasive, so it isn't annoying for people who want to ask anything related with a product or just asking for assistance in the website, it is highly recommended for those who want 24/7 customer support, also zendesk is offering a trial so you can test the product before buying it and belive me; you won't regret! buy it with your eyes closed!
What do you dislike about the product?
i do not have anything negative to say about zendesk, i really loved the product, the only small thing i complain about is when i log in on the main page and i'm going to change my requests, it gets a bit slow, but besides that, nothing at all.
What problems is the product solving and how is that benefiting you?
I'm not currently solving any problems with zendesk and i think that in the time that i use it i will not, the most marked benefit is that 3 years from now, my sales have been increasing by 25% thanks to the fact that the client feels safe and cared for when he ask about anything, that is the thing that attracts the most customers.
Recommendations to others considering the product:
There are similar products; but i reccomend Zendesk because it is one of the best things that the internet can offer, it is what people wants; 24/7 assistance, quality support, Great interface and a good price for it.
A very complete customer service tool
What do you like best about the product?
A great tool for ticket/email based support, intuitive sorting and easy learning curve.
Sorting and merging duplicate issues is also fairly simple.
Sorting and merging duplicate issues is also fairly simple.
What do you dislike about the product?
Have to be careful when choosing between internal and external communication, but is easily avoided with some practice.
What problems is the product solving and how is that benefiting you?
This covers all ticket based support across multiple queues and languages (depending on what you use it for), and makes it simple to follow up with ongoing tickets.
Recommendations to others considering the product:
It becomes very easy to use after a short learning curve period. Give it a fair shot.
Zendesk Support Review
What do you like best about the product?
I like how Zendesk is a centralized location for all of our customer tickets. It pulls from a lot of different online avenues and is always consistent.
What do you dislike about the product?
I'm still fairly new with using Zendesk so I haven't found too many things I dislike. If I had to pick something I would say it's the Mark as Solved button, I catch myself clicking On-Hold instead.
What problems is the product solving and how is that benefiting you?
All customer related issues.
This is my review of Zendesk.
What do you like best about the product?
I like that the software is easy to use and navigate.
What do you dislike about the product?
I dislike the lag that Zendesk sometimes has. Some days, it works almost seamlessly; others, it takes about 4 minutes for a submission.
What problems is the product solving and how is that benefiting you?
I am resolving wireless issues, as well as phone orders. I've figured out that everything I need to assist a customer is usually all in Zendesk. It's amazing!
Great Product!
What do you like best about the product?
Zendesk enables us to maintain a customer-facing solution that is economical, scalable, and well suited to our available staffing. It helps us keep the lines of communication open between technical staff and users. The interface for technical staff is easy to use and supported on multiple platforms
What do you dislike about the product?
Sometimes the Infusionsoft app loses the link. I have to Sign Out & log back in. No big deal.
Overall I don't really think there was much I did not like about the software, however we have not used any other service software to be able to compare it.
Overall I don't really think there was much I did not like about the software, however we have not used any other service software to be able to compare it.
What problems is the product solving and how is that benefiting you?
I like that it's very easy to track the history of a client and the progress of agents, it makes it very easy to manage the team.
New to Zendesk
What do you like best about the product?
The ease of integrating it into our current system. The user friendly interface.
What do you dislike about the product?
I have not found anything that I do not like yet, but my company has just started utilizing this.
What problems is the product solving and how is that benefiting you?
We are hoping to utilize Zendesk to make our interactions with customers go smoother. So far, it is helping tremendously.
Recommendations to others considering the product:
Try it out and see if it works for you. I wish we would have sooner.
The Zen all you got!
What do you like best about the product?
It gives you all the necessary things you need to provide excellent customer support.
What do you dislike about the product?
While the product is slightly expensive, it provides great business quality.
What problems is the product solving and how is that benefiting you?
We help players with their concerns regarding account, billing, and gameplay. Using Zendesk makes our business a lot easier, accurate, and faster.
Recommendations to others considering the product:
You have all the features you need to provide excellent service with your business.
The best tool to manage help inquiries
What do you like best about the product?
The ease of use, the intuitive and friendly user interface, the configurations that can be applied
What do you dislike about the product?
The control panel for users not giving the possibility to export to CSV format the list of tickets
What problems is the product solving and how is that benefiting you?
The clients can contact us with their inquiries, should they be bugs, doubts or simple how-to questions.
Really Good, Support Tool, A must have!
What do you like best about the product?
It is simple and easy to use for email tickets and chat also extremely robust. This is truly a MUST have tool.
What do you dislike about the product?
Nothing, It is that good. It catches spam without me even having to lift a finger.
What problems is the product solving and how is that benefiting you?
Customer Support
Recommendations to others considering the product:
It is a core Software! A MUST have.
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