Zendesk Suite
ZendeskExternal reviews
6,503 reviews
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Zendesk is great for emails and support
What do you like best about the product?
I like zendesk because it streamlines support and tickets for me
What do you dislike about the product?
it could use a better interface on it in terms of folders and the way it looks
What problems is the product solving and how is that benefiting you?
support, emails, customer support, tiers and response times, also tracking things with regards to support
Recommendations to others considering the product:
it's good for email support, one of the best out there
We try many other solution. Zendesk is simple to use and simple to implement
What do you like best about the product?
Simplicity to implement. All of our customer support team user Zendesk. They have so many feature so we can grow with the platform over time.
What do you dislike about the product?
The pricing per user per sevice is a bit expensive for small company. But the product work perfectly ...
What problems is the product solving and how is that benefiting you?
Email with customer and chat with customer
Recommendations to others considering the product:
Pricing is a bit expensive but you have for what you pay. Very good platform for customer support and chat. We use Zendesk for many years now and it simply work.
Best help desk software
What do you like best about the product?
So easy to implement. Love the email to ticket end users have no problem using
What do you dislike about the product?
Need to have exchange access server. Otherwise. It’s pretty easy. I know there is a much larger use I don’t use. Chat bots auto answers. And they cost a lot.
What problems is the product solving and how is that benefiting you?
All my help desk and controlling tickets.
Best help desk solution
What do you like best about the product?
Good integration options, including social media.
What do you dislike about the product?
Potentially high price tag, begins at $5 per user per month.
What problems is the product solving and how is that benefiting you?
A good tool to provide customer support
Great Support Team
What do you like best about the product?
The application is easy to use and their support responses in a very timely manner
What do you dislike about the product?
Reporting could definitely be made easier than what it is now
What problems is the product solving and how is that benefiting you?
Tracking support cases, internal cases and QA
Simple and best
What do you like best about the product?
Whole product is excellent. It increases the productivity and helps for best support
What do you dislike about the product?
All of it's features and functions. It's simple to use.
What problems is the product solving and how is that benefiting you?
IT support
excellent software to help support our company
What do you like best about the product?
zendesk made service tickets for our application come in a timely fashion
What do you dislike about the product?
No ability to allow clients to close tickets
What problems is the product solving and how is that benefiting you?
Troubleshooting issues with our products
One of the best ticketing systems
What do you like best about the product?
Easy to create and use macros. Routing of tickets is painless. Slack integration for ticket notifications. App is easy to use. Group ticket views.
What do you dislike about the product?
Would be nice to have better text formattibg options.
What problems is the product solving and how is that benefiting you?
As a ticketing system, hard to beat.
User friendly ticketing system
What do you like best about the product?
Zendesk is an excellent tool for the management of requirements or requests. It facilitates the management within my Support Center. It allows to automate response to our customers. Also, customize the tool according to the type of company. From this tool I manage to serve the internal and external clients of my organization. As well as, send satisfaction surveys once the support is finished.
What do you dislike about the product?
It's almost impossible to find something I dislike about Zendesk. I almost never hear any of the support folks complain about it, nor have I run into any problems using it myself
What problems is the product solving and how is that benefiting you?
With this program it is easy to solve our problems with customers, it keeps all the tracking from the very beginning of the issue to the end. This allows us to integrate with several other applications.
Great ticket management that works with a lot of other apps
What do you like best about the product?
Zen desk is our main ticket system. It’s so simple to manage contacts and tickets with Zendesk.
What do you dislike about the product?
The only thing I dislike is that the app integrations don't work all the time.
What problems is the product solving and how is that benefiting you?
We handle live chat, phone and emails using different applications but we can use zendesk to manage all the tickets and customer interactions.
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