Zendesk Suite
ZendeskExternal reviews
6,503 reviews
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Love Zendesk!
What do you like best about the product?
It is very easy to use and find critical things.
What do you dislike about the product?
Sometimes, I have to go in a different way to access tickets.
What problems is the product solving and how is that benefiting you?
Streamlined communication internally and with clients.
Recommendations to others considering the product:
It is a great customer support resource.
ZenDesk Support - works wonderfully for our Silicon Valley company!
What do you like best about the product?
The thing that I like best is the ease of use as well as the organization that the system provides. Within seconds you can locate a client and all history on that client sorted by date, request type, employee who helped them, etc.
What do you dislike about the product?
The only complaint I have is that you can only have one child ticket linked to a parent ticket. Zen Desk - please add the ability for multiple child tickets!
What problems is the product solving and how is that benefiting you?
Organization, collaboration, live chatting, extensive statistics, customer surveys
Recommendations to others considering the product:
Use the ZenDesk community!
Zendesk Support
What do you like best about the product?
The chat feature that can be enabled on websites is one of the most convenient things about using Zendesk. Also, the integration with multiple time-keeping applications make it great for tracking time spent on tickets.
What do you dislike about the product?
The interface is slightly dull. It could use a little more diversity in color and feel.
What problems is the product solving and how is that benefiting you?
Zendesk is how we manage issues with our clients. It works great as a central location to get an overview of our client needs
I love zendesk!
What do you like best about the product?
It’s quick and easy to log onto, and no matter what time it is.
What do you dislike about the product?
Sometimes it would crash like any other computer system.
What problems is the product solving and how is that benefiting you?
I can log on at anytime and receive assistance.
Zendesk is user friendly, easy to use
What do you like best about the product?
Easy views, that it open requests if a user responds after closing the ticket. Marcos make my job easier.
What do you dislike about the product?
Some of the views that are pre set by my employer do not have the ticket number in the view
What problems is the product solving and how is that benefiting you?
all it related issues
Recommendations to others considering the product:
It is easy to use
Zendesk for Support
What do you like best about the product?
The ease of navigating and attaching documents to orders.
What do you dislike about the product?
Unable to edit posts on tickets. Admins should be able to make adjustments to posts
What problems is the product solving and how is that benefiting you?
Communication and order tracking
Ticketing system to remember
What do you like best about the product?
Zendesk is amazing with the right chrome plugins. Keep things organized easily, append articles readily.
What do you dislike about the product?
That it takes so many chrome addins to work properly.
What problems is the product solving and how is that benefiting you?
Not sure, it's amazing for tech support though.
Enjoy Zendesk
What do you like best about the product?
I enjoy Zendesk, nice ticketing software.
What do you dislike about the product?
Sometimes too complicated to do simple tasks.
What problems is the product solving and how is that benefiting you?
Support Desk for iT.
Awesome tool
What do you like best about the product?
Simple interface easy to use and manage and operate
What do you dislike about the product?
I have not witnessed a issue so far and hope not to get any
What problems is the product solving and how is that benefiting you?
Tracking tasks
Excellent product!
What do you like best about the product?
I've used this software for years at multiple companies. The support is great, the product is great, and it's heading in the right direction.
What do you dislike about the product?
It does have some limitations, such as offering a chatbot feature other than the automatic answers bot. We'd love to see it have the functionality to go from a bot that can help eCommerce shoppers check out and find products, and grow with us to the point when we're ready to chat live.
What problems is the product solving and how is that benefiting you?
Immediate responses to inquiries.
Recommendations to others considering the product:
Consider the industry you are in. ZD works AMAZINGLY well for anyone who needs a CS department, but works even better for SaaS companies.
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