Zendesk Suite
ZendeskExternal reviews
6,538 reviews
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Great Support Team
What do you like best about the product?
The application is easy to use and their support responses in a very timely manner
What do you dislike about the product?
Reporting could definitely be made easier than what it is now
What problems is the product solving and how is that benefiting you?
Tracking support cases, internal cases and QA
Simple and best
What do you like best about the product?
Whole product is excellent. It increases the productivity and helps for best support
What do you dislike about the product?
All of it's features and functions. It's simple to use.
What problems is the product solving and how is that benefiting you?
IT support
excellent software to help support our company
What do you like best about the product?
zendesk made service tickets for our application come in a timely fashion
What do you dislike about the product?
No ability to allow clients to close tickets
What problems is the product solving and how is that benefiting you?
Troubleshooting issues with our products
One of the best ticketing systems
What do you like best about the product?
Easy to create and use macros. Routing of tickets is painless. Slack integration for ticket notifications. App is easy to use. Group ticket views.
What do you dislike about the product?
Would be nice to have better text formattibg options.
What problems is the product solving and how is that benefiting you?
As a ticketing system, hard to beat.
User friendly ticketing system
What do you like best about the product?
Zendesk is an excellent tool for the management of requirements or requests. It facilitates the management within my Support Center. It allows to automate response to our customers. Also, customize the tool according to the type of company. From this tool I manage to serve the internal and external clients of my organization. As well as, send satisfaction surveys once the support is finished.
What do you dislike about the product?
It's almost impossible to find something I dislike about Zendesk. I almost never hear any of the support folks complain about it, nor have I run into any problems using it myself
What problems is the product solving and how is that benefiting you?
With this program it is easy to solve our problems with customers, it keeps all the tracking from the very beginning of the issue to the end. This allows us to integrate with several other applications.
Great ticket management that works with a lot of other apps
What do you like best about the product?
Zen desk is our main ticket system. It’s so simple to manage contacts and tickets with Zendesk.
What do you dislike about the product?
The only thing I dislike is that the app integrations don't work all the time.
What problems is the product solving and how is that benefiting you?
We handle live chat, phone and emails using different applications but we can use zendesk to manage all the tickets and customer interactions.
Love Zendesk!
What do you like best about the product?
It is very easy to use and find critical things.
What do you dislike about the product?
Sometimes, I have to go in a different way to access tickets.
What problems is the product solving and how is that benefiting you?
Streamlined communication internally and with clients.
Recommendations to others considering the product:
It is a great customer support resource.
ZenDesk Support - works wonderfully for our Silicon Valley company!
What do you like best about the product?
The thing that I like best is the ease of use as well as the organization that the system provides. Within seconds you can locate a client and all history on that client sorted by date, request type, employee who helped them, etc.
What do you dislike about the product?
The only complaint I have is that you can only have one child ticket linked to a parent ticket. Zen Desk - please add the ability for multiple child tickets!
What problems is the product solving and how is that benefiting you?
Organization, collaboration, live chatting, extensive statistics, customer surveys
Recommendations to others considering the product:
Use the ZenDesk community!
Zendesk Support
What do you like best about the product?
The chat feature that can be enabled on websites is one of the most convenient things about using Zendesk. Also, the integration with multiple time-keeping applications make it great for tracking time spent on tickets.
What do you dislike about the product?
The interface is slightly dull. It could use a little more diversity in color and feel.
What problems is the product solving and how is that benefiting you?
Zendesk is how we manage issues with our clients. It works great as a central location to get an overview of our client needs
I love zendesk!
What do you like best about the product?
It’s quick and easy to log onto, and no matter what time it is.
What do you dislike about the product?
Sometimes it would crash like any other computer system.
What problems is the product solving and how is that benefiting you?
I can log on at anytime and receive assistance.
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