Zendesk Suite
ZendeskExternal reviews
6,538 reviews
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Zendesk is user friendly, easy to use
What do you like best about the product?
Easy views, that it open requests if a user responds after closing the ticket. Marcos make my job easier.
What do you dislike about the product?
Some of the views that are pre set by my employer do not have the ticket number in the view
What problems is the product solving and how is that benefiting you?
all it related issues
Recommendations to others considering the product:
It is easy to use
Zendesk for Support
What do you like best about the product?
The ease of navigating and attaching documents to orders.
What do you dislike about the product?
Unable to edit posts on tickets. Admins should be able to make adjustments to posts
What problems is the product solving and how is that benefiting you?
Communication and order tracking
Ticketing system to remember
What do you like best about the product?
Zendesk is amazing with the right chrome plugins. Keep things organized easily, append articles readily.
What do you dislike about the product?
That it takes so many chrome addins to work properly.
What problems is the product solving and how is that benefiting you?
Not sure, it's amazing for tech support though.
Enjoy Zendesk
What do you like best about the product?
I enjoy Zendesk, nice ticketing software.
What do you dislike about the product?
Sometimes too complicated to do simple tasks.
What problems is the product solving and how is that benefiting you?
Support Desk for iT.
Awesome tool
What do you like best about the product?
Simple interface easy to use and manage and operate
What do you dislike about the product?
I have not witnessed a issue so far and hope not to get any
What problems is the product solving and how is that benefiting you?
Tracking tasks
Excellent product!
What do you like best about the product?
I've used this software for years at multiple companies. The support is great, the product is great, and it's heading in the right direction.
What do you dislike about the product?
It does have some limitations, such as offering a chatbot feature other than the automatic answers bot. We'd love to see it have the functionality to go from a bot that can help eCommerce shoppers check out and find products, and grow with us to the point when we're ready to chat live.
What problems is the product solving and how is that benefiting you?
Immediate responses to inquiries.
Recommendations to others considering the product:
Consider the industry you are in. ZD works AMAZINGLY well for anyone who needs a CS department, but works even better for SaaS companies.
Love Zendesk!
What do you like best about the product?
I like that Zendesk keeps track of all open, pending, closed tickets and that it ties into Slack.
What do you dislike about the product?
I don't like that when it ties to Slack, it created multiple tickets.
What problems is the product solving and how is that benefiting you?
Keeping track of support tasks
Zendesk
What do you like best about the product?
I love that I am able to communicate real time with the people I am trying to help
What do you dislike about the product?
I do not dislike anything. It is perfect for my needs.
What problems is the product solving and how is that benefiting you?
I can get all my live help done in real time. No waiting
Recommendations to others considering the product:
I fully reccomend this.. It is one of the best things implemented in a long time. I have used this for a few years, and I really like all the useful tools it has. I have let my other friends and co workers know about this too. You can use it in amy business that you need to help your customers.
Best Service Desk Application
What do you like best about the product?
So easy to use with limited issues when using.
What do you dislike about the product?
SAML integrating was changing for us to use.
What problems is the product solving and how is that benefiting you?
Help desk
User friendly chat option
What do you like best about the product?
I like the analytics shown by Zendesk. It allows you to break down specific agent information which is helpful. You can check each agents statistics very easily. I also like the fact that it has triggers, which makes reaching out to specific clients a lot easier. I like that we can see who is currently online. If we needed to reach out to a customer, although it may be odd, we can.
What do you dislike about the product?
Honestly, there is not much I can say about what I dislike. If I had to come up with a reason, I would say that the way the chat looks on our client end is very simple. This may be something we can change the look of, but that is not something I am aware of. Another thing that came to mind is the way chats are exported. It seemed very difficulty to find specific chats when exported.
What problems is the product solving and how is that benefiting you?
The company is basically ran mainly through the internet, so we rely on clients being able to chat with us to ask questions, verify new account, etc. Without a chat option, we would most likely have to rearrange a large portion of our tasks.
Recommendations to others considering the product:
I would recommend adding in better export options. The current option makes finding a specific chat a little too difficult and not worth it. This is not something we would use a lot, but would be nice to have in certain situations!
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