Zendesk Suite
ZendeskExternal reviews
6,503 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Useful yet basic
What do you like best about the product?
I like being able to track conversations between my associates and customers.
What do you dislike about the product?
I hate that tickets can't be tied together easily.
What problems is the product solving and how is that benefiting you?
We are helping to better serve our customer with Zendesk by using the call recording, email tracking, and overall integration of the software.
Complete Package
What do you like best about the product?
I looked at about 8 helpdesk ticketing systems for a system that would work completely through email and not send entire email histories to clients with each email response. Zendesk was the only one that could so this.
What do you dislike about the product?
Some terminology is different than I'd expect, so figuring out what features did what took a little time. But support was great to help me get a grasp on things.
What problems is the product solving and how is that benefiting you?
We need to track problems with our system. This will do that.
Recommendations to others considering the product:
Get a trial and go for it.
Best toll out for managing support cases
What do you like best about the product?
Easy to learn and use. Jira integration.
What do you dislike about the product?
I don't like that when you download a copy of a ticket, it includes the private notes from the case.
What problems is the product solving and how is that benefiting you?
Managing support requests, collaborating with team members. It's easy to work with others and keep case history.
Easiest support system to learn how to Admin and optimize
What do you like best about the product?
Zendesk is the easiest system to learn how to admin and optimize in the shortest amount of time.
What do you dislike about the product?
I wish there were more/better options for notifications of new tickets or updates.
What problems is the product solving and how is that benefiting you?
Decreased first response and resolution times. Zendesk makes it easy for us to optimize our support processes.
Recommendations to others considering the product:
Definitely the best all around support solution in the market.
Like
What do you like best about the product?
I enjoyed working with zen desk as a help desk employee due to it being very user friendly!
What do you dislike about the product?
It was confusing at times when compiling tickets and assigning them.
What problems is the product solving and how is that benefiting you?
Our IT staff was able to address issues submitted by our students much quicker with zen desk support.
Recommendations to others considering the product:
Use/switch right away for excellent product!
Great Service
What do you like best about the product?
Zendesk made it easy to communicate with our clients, and allowed us to better understand their issues and help solve them in quick time frame.
What do you dislike about the product?
The chat system was a bit strange, especially with a user location map.
What problems is the product solving and how is that benefiting you?
Quick interaction with customers. Ability to communicate with others using the same desk for easier ticketing, and letting the same agent work with the same client.
Amazing ticket system
What do you like best about the product?
The application have a lot of function to help us manages the case which raised with us and it very easy to use.
What do you dislike about the product?
Some time it load very slowly so it make me mad
What problems is the product solving and how is that benefiting you?
We use Zendesk to handle ticket which created from customer, schedule deployment request, check our colleague information.
Zendesk review
What do you like best about the product?
I love the layout, the ease of creating macros and views, as well as the ease of creating tags. The knowledge capture app is also amazing.
What do you dislike about the product?
There is really nothing I dislike about Zendesk, truly.
What problems is the product solving and how is that benefiting you?
Well, we use Zendesk to power our help center and to support our users, so Zendesk provides a huge benefit to us!
Terrific helpdesk platform
What do you like best about the product?
Feature rich and extremely customizeable. Love the integration into other platforms. Setting up a self-service knowledgebase was a simple process.
What do you dislike about the product?
Not much to dislike, it is a terrific helpdesk platform overall.
What problems is the product solving and how is that benefiting you?
Internal ticketing system with JIRA integration. Able to manage and track helpdesk issues, log change management processes, and leveraged to maintain PCI compliance.
Recommendations to others considering the product:
I would encourage you to take a serious look into Zendesk. It's being used by many high profile organizations in a multitude of different fields. Anytime I've opened a ticket with a company and get an emailed reply, I immediately recognize the Zendesk structure.
Best Integration for Support Desks
What do you like best about the product?
I love this software and service. Software as a service if you will (SaaS). The integration found within Zendesk is comparable to it's competitors. Offering open source solutions, community support and so much great knowledge on how to integrate your current setup with this solution.
What do you dislike about the product?
As always there is a fee for organizations and companies to use the service, however this ensures the platform stays ad and distraction free.
What problems is the product solving and how is that benefiting you?
It handles all of our live website interactions, help desk tickets and integrates with all of the other services we provide our clients.
showing 2,351 - 2,360