Zendesk Suite
ZendeskExternal reviews
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We use Zendesk!
What do you like best about the product?
I like the searchability and the clean look.
What do you dislike about the product?
Sometimes it can be a little buggy. The analytics aren't great either.
What problems is the product solving and how is that benefiting you?
We provide support to our customers.
Recommendations to others considering the product:
We use the live chat feature as well.
ZenDesk Helps!
What do you like best about the product?
It is well suited when you are working at an organization that has sites across America. It helps because our HQ houses the main data technology people and so when we have requests it can streamline the way we get our requests answered
What do you dislike about the product?
The emails with replies can be hard to understand
What problems is the product solving and how is that benefiting you?
We use ZenDesk reporting to run analytics about types of requests and issues we are getting from clients.
Recommendations to others considering the product:
Would definitely recommend for ease of use
very good tool
What do you like best about the product?
GUI is very attractive and very easy to understand
What do you dislike about the product?
I do not dislike any thing until now
What problems is the product solving and how is that benefiting you?
Daily tickets and problems
Recommendations to others considering the product:
Very good and I highly recommend to others
One of the best user friendly interface
What do you like best about the product?
Zendesk is on the best user interface I have seen. It gives to access to multitask and saves time.
What do you dislike about the product?
Its appearance. Looks could be improved a bit.
What problems is the product solving and how is that benefiting you?
Customer tech-chat support.
Fast and efficient
What do you like best about the product?
They replied very quickly and were able to solve all problems very fast
What problems is the product solving and how is that benefiting you?
I needed a walkthrough on how to best utilize the tools
Recommendations to others considering the product:
Make sure to use all your tools and resources to use it best
Great ticketing system!
What do you like best about the product?
Zen desk is quick, efficient and organizes all incoming tickets and cases in a way that allows you to be efficient
What do you dislike about the product?
The chat feature can be a bit more streamlined and include a timer so we know how long a customer waited to be connected to an agent
What problems is the product solving and how is that benefiting you?
Customer service questions and issues
Recommendations to others considering the product:
Get it! Your ticketing will be so much more organized
Useful yet basic
What do you like best about the product?
I like being able to track conversations between my associates and customers.
What do you dislike about the product?
I hate that tickets can't be tied together easily.
What problems is the product solving and how is that benefiting you?
We are helping to better serve our customer with Zendesk by using the call recording, email tracking, and overall integration of the software.
Complete Package
What do you like best about the product?
I looked at about 8 helpdesk ticketing systems for a system that would work completely through email and not send entire email histories to clients with each email response. Zendesk was the only one that could so this.
What do you dislike about the product?
Some terminology is different than I'd expect, so figuring out what features did what took a little time. But support was great to help me get a grasp on things.
What problems is the product solving and how is that benefiting you?
We need to track problems with our system. This will do that.
Recommendations to others considering the product:
Get a trial and go for it.
Best toll out for managing support cases
What do you like best about the product?
Easy to learn and use. Jira integration.
What do you dislike about the product?
I don't like that when you download a copy of a ticket, it includes the private notes from the case.
What problems is the product solving and how is that benefiting you?
Managing support requests, collaborating with team members. It's easy to work with others and keep case history.
Easiest support system to learn how to Admin and optimize
What do you like best about the product?
Zendesk is the easiest system to learn how to admin and optimize in the shortest amount of time.
What do you dislike about the product?
I wish there were more/better options for notifications of new tickets or updates.
What problems is the product solving and how is that benefiting you?
Decreased first response and resolution times. Zendesk makes it easy for us to optimize our support processes.
Recommendations to others considering the product:
Definitely the best all around support solution in the market.
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