Zendesk Suite
ZendeskExternal reviews
6,503 reviews
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Zendesk makes emailing Customers Easier!
What do you like best about the product?
I love the ease of connecting with customers and making them feel that they are a part of the interaction when it comes to Team Support decisions.
What do you dislike about the product?
Zen Desk took a while to learn how to use.
What problems is the product solving and how is that benefiting you?
Accessing the reports were confusing
The best helpdesk tool used
What do you like best about the product?
How we can list tickets per organizations
What do you dislike about the product?
The way we cannot unsend the replies or edit the ticket response
What problems is the product solving and how is that benefiting you?
Well, with the provided platform I feel the customers and the company has an insight to the responses and can view the tickets from a common place. The dashboard itself it self explanatory and helpful.
My experience with Zendesk has been great!
What do you like best about the product?
Zendesk is an easy system to use and helps us communicate with all of our district's end users.
What do you dislike about the product?
Nothing! This system is great and even allows us to upload our tutorial documentation making it easy to share step by step tasks.
What problems is the product solving and how is that benefiting you?
We are making it easier to have a central hub for us to manage our issues.
Excellent Support System
What do you like best about the product?
Zendesk has definitely stepped their game up this past year. Their platform runs so smoothly and isn’t bloated like many other systems.
What do you dislike about the product?
Pricing is a little high for medium / larger organizations, but definitely worth it.
What problems is the product solving and how is that benefiting you?
It allows my company to provide fast, and engaging support across many different support channels.
Reliable ticketing platform
What do you like best about the product?
I like that you can link support requests easily and you can link it out to other tools (like JIRA)
What do you dislike about the product?
Reporting is clunky. It can be really slow sometimes
What problems is the product solving and how is that benefiting you?
Ticket tracking (externally with clients)
Recommendations to others considering the product:
Great ticketing system. However, it randomly will be insanely slow especially if you have multiple zendesk tabs open
Great customer support
What do you like best about the product?
Ease of purchase and great service after the sale.
What do you dislike about the product?
It was a bit pricey, but we are paying for quality.
What problems is the product solving and how is that benefiting you?
Consolidated CRM and service desk
Great Tool for Support
What do you like best about the product?
I love the integration with our environment. Buildable knowledge base. Ticket tracking, and remote access. This software has it all. Works on several server platforms.
What do you dislike about the product?
Requires an in depth understanding of the software to troubleshoot.
What problems is the product solving and how is that benefiting you?
Technical problems, and trouble ticket creation. Remote support.
Recommendations to others considering the product:
Be sure to read all relevant information about it. This will help you to understand the product better.
Love zendesk
What do you like best about the product?
Allows for easy tracking of email communication with our customers
What do you dislike about the product?
Nothing, it's overall a great product, works well.
What problems is the product solving and how is that benefiting you?
Email communication and follow through
Nice productivity program
What do you like best about the product?
It was a great way to see what our customers needed from us in that moment. Like leaving a voicemail.
What do you dislike about the product?
I actually didn’t have many issues with zen desk at all. I found it easier to use than the system implemented when I worked with NEEDLE INC.
What problems is the product solving and how is that benefiting you?
We would have customers that needed assistance choosing particular items when agents were unavailable and zen desk made it possible to
Still connect with those clients.
Still connect with those clients.
Recommendations to others considering the product:
It’s great for customers and clients
Zen desk Support
What do you like best about the product?
I like the ease of entering orders on Zen desk and the way that it lists any and all problems with order entry and easily accessible
What do you dislike about the product?
That it does tend to log itself out more than once during day
What problems is the product solving and how is that benefiting you?
We utilize this particular system for order entry and having one main area for mobile orders, this product has made my day more efficient
Recommendations to others considering the product:
Made my day more efficient and less time than entering orders in other biller
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