Zendesk Suite
ZendeskExternal reviews
6,516 reviews
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Good overall
What do you like best about the product?
I like the whole workflow process with the support ticket system and associated with emails.
What do you dislike about the product?
I don’t like the layout and how it looks like
What problems is the product solving and how is that benefiting you?
Support system
Zen desk customer support
What do you like best about the product?
Ease of use is great, ability to sort tickets into particular folders is so helpful to keep everything straight and prioritized.
What do you dislike about the product?
We have had problems sending emails directly from Zendesk to our customers; having to use direct email from Gmail and copying the support email for it to show up.
What problems is the product solving and how is that benefiting you?
Customer support for anything from vague questions to making appointments and solving bigger issues like lock outs, flooding, and electrical or Wifi issues.
Very good!
What do you like best about the product?
It is really easy to use, customers can rate the satisfaction and you can add the Google translate which is really useful for international customers. And the statistics are really good and easy to understand.
What do you dislike about the product?
Lately users don't need to identify to enter to the chat, and sometimes people just use it to have fun (internet trolls). Also as they don't have to identify if they have a problem later related to the chat it is difficult to find the chat in the historic.
What problems is the product solving and how is that benefiting you?
We use it for answering questions of our costumers, doubts and giving them general information about our hotels (We work for a hotel company)
The best ticketing system for your business
What do you like best about the product?
Simple interface besides being very pleasant, it is very easy to use, very good menu structuring. In the operator section, you can answer your customers wherever you are, customer satisfaction will increase, and all the big companies like (RiotGames, Habbo, Blizzard) already use this same system.
Summing up a bit:
Businesses that use Zendesk support offer better customer service, and with an integrated support strategy, it means your customers will spend less time waiting for a response and will resolve their issues more quickly.
Summing up a bit:
Businesses that use Zendesk support offer better customer service, and with an integrated support strategy, it means your customers will spend less time waiting for a response and will resolve their issues more quickly.
What do you dislike about the product?
Of all the ones I've tried, I would definitely choose this one, for the moment I haven't found anything wrong with this system.
What problems is the product solving and how is that benefiting you?
In the section of an e-commerce, resolve the task of After-sales, RMA, support, etc. very well... Analysis, Self-service for customers, customer satisfaction, live chat, and a long etcetera...
Recommendations to others considering the product:
If you have an online business, I definitely recommend using Zendesk
Easy to use
What do you like best about the product?
It is very easy to us, and also very confortable.
What do you dislike about the product?
When there are server issues that impact our ability to use Zendesk. Does not happen often, though it can be frustration for support techs and customers.
Ticket tracking does not work as good as it should.
Ticket tracking does not work as good as it should.
What problems is the product solving and how is that benefiting you?
It giver the manager the ability to view reports and track KPI and tends of requests.
ZDmazing!
What do you like best about the product?
What I really like about Zendesk is the UI where you can easily view and navigate everything.
What do you dislike about the product?
Dislike? Don't have though, since I only have limited access (not all the tools are enabled) to my account (normal agent).
What problems is the product solving and how is that benefiting you?
It's easier to assist customers, view tickets and it's really good for my eyesight.
Recommendations to others considering the product:
I would really recommend ZD than any other platform for support!
Support on cloud it's a game changer
What do you like best about the product?
Escalability
Easy configuration
User management
Keep track of every incident
Easy configuration
User management
Keep track of every incident
What do you dislike about the product?
Expensive
Mobile expirience could be improved
Very few personalization aspects of low-range licences.
Mobile expirience could be improved
Very few personalization aspects of low-range licences.
What problems is the product solving and how is that benefiting you?
Internal incidences
Client requests, incidents, problems
Keep track of each one and analize data to improve SLA
Client requests, incidents, problems
Keep track of each one and analize data to improve SLA
Recommendations to others considering the product:
Its expensive, but worth it.
Good helpdesk solution
What do you like best about the product?
Good and cheap entry basic plan, nice interface and workflow.
What do you dislike about the product?
Price of advanced plans, fewer features than other helpdesk solutions.
What problems is the product solving and how is that benefiting you?
helpdesk
customer satisfaction
customer satisfaction
Recommendations to others considering the product:
Good for basic plan, but I think there are better quality/price options for most advanced plans.
Quickly and sorted
What do you like best about the product?
The query mechanism to search trough all the registered cases in zendesk
What do you dislike about the product?
Sometimes when customers attach csv files appear with wrong format in the case
What problems is the product solving and how is that benefiting you?
The issues managed with zendesk are software and configuration mainly
Recommendations to others considering the product:
Tryn to handle and track your open issues with customers
Zendesk Review
What do you like best about the product?
Zendesk is a a a great way to communicate with customers. It is very similar to email or chatting.
What do you dislike about the product?
When we have more than one rep answering "tickets" it can become confusing on who is answering them.
What problems is the product solving and how is that benefiting you?
Faster replies and easier communication with customers.
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