Zendesk Suite
ZendeskExternal reviews
6,538 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Like
What do you like best about the product?
I enjoyed working with zen desk as a help desk employee due to it being very user friendly!
What do you dislike about the product?
It was confusing at times when compiling tickets and assigning them.
What problems is the product solving and how is that benefiting you?
Our IT staff was able to address issues submitted by our students much quicker with zen desk support.
Recommendations to others considering the product:
Use/switch right away for excellent product!
Great Service
What do you like best about the product?
Zendesk made it easy to communicate with our clients, and allowed us to better understand their issues and help solve them in quick time frame.
What do you dislike about the product?
The chat system was a bit strange, especially with a user location map.
What problems is the product solving and how is that benefiting you?
Quick interaction with customers. Ability to communicate with others using the same desk for easier ticketing, and letting the same agent work with the same client.
Amazing ticket system
What do you like best about the product?
The application have a lot of function to help us manages the case which raised with us and it very easy to use.
What do you dislike about the product?
Some time it load very slowly so it make me mad
What problems is the product solving and how is that benefiting you?
We use Zendesk to handle ticket which created from customer, schedule deployment request, check our colleague information.
Zendesk review
What do you like best about the product?
I love the layout, the ease of creating macros and views, as well as the ease of creating tags. The knowledge capture app is also amazing.
What do you dislike about the product?
There is really nothing I dislike about Zendesk, truly.
What problems is the product solving and how is that benefiting you?
Well, we use Zendesk to power our help center and to support our users, so Zendesk provides a huge benefit to us!
Terrific helpdesk platform
What do you like best about the product?
Feature rich and extremely customizeable. Love the integration into other platforms. Setting up a self-service knowledgebase was a simple process.
What do you dislike about the product?
Not much to dislike, it is a terrific helpdesk platform overall.
What problems is the product solving and how is that benefiting you?
Internal ticketing system with JIRA integration. Able to manage and track helpdesk issues, log change management processes, and leveraged to maintain PCI compliance.
Recommendations to others considering the product:
I would encourage you to take a serious look into Zendesk. It's being used by many high profile organizations in a multitude of different fields. Anytime I've opened a ticket with a company and get an emailed reply, I immediately recognize the Zendesk structure.
Best Integration for Support Desks
What do you like best about the product?
I love this software and service. Software as a service if you will (SaaS). The integration found within Zendesk is comparable to it's competitors. Offering open source solutions, community support and so much great knowledge on how to integrate your current setup with this solution.
What do you dislike about the product?
As always there is a fee for organizations and companies to use the service, however this ensures the platform stays ad and distraction free.
What problems is the product solving and how is that benefiting you?
It handles all of our live website interactions, help desk tickets and integrates with all of the other services we provide our clients.
Zendesk makes emailing Customers Easier!
What do you like best about the product?
I love the ease of connecting with customers and making them feel that they are a part of the interaction when it comes to Team Support decisions.
What do you dislike about the product?
Zen Desk took a while to learn how to use.
What problems is the product solving and how is that benefiting you?
Accessing the reports were confusing
The best helpdesk tool used
What do you like best about the product?
How we can list tickets per organizations
What do you dislike about the product?
The way we cannot unsend the replies or edit the ticket response
What problems is the product solving and how is that benefiting you?
Well, with the provided platform I feel the customers and the company has an insight to the responses and can view the tickets from a common place. The dashboard itself it self explanatory and helpful.
My experience with Zendesk has been great!
What do you like best about the product?
Zendesk is an easy system to use and helps us communicate with all of our district's end users.
What do you dislike about the product?
Nothing! This system is great and even allows us to upload our tutorial documentation making it easy to share step by step tasks.
What problems is the product solving and how is that benefiting you?
We are making it easier to have a central hub for us to manage our issues.
Excellent Support System
What do you like best about the product?
Zendesk has definitely stepped their game up this past year. Their platform runs so smoothly and isn’t bloated like many other systems.
What do you dislike about the product?
Pricing is a little high for medium / larger organizations, but definitely worth it.
What problems is the product solving and how is that benefiting you?
It allows my company to provide fast, and engaging support across many different support channels.
showing 2,371 - 2,380