Zendesk Suite
ZendeskExternal reviews
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awesome crm software!
What do you like best about the product?
ease of use, easy to navigate interface!
What do you dislike about the product?
not a lot of colour scheme choices. Could benefit from more info links explaining functions.
What problems is the product solving and how is that benefiting you?
customer relation scores are through the roof!
Recommendations to others considering the product:
keep an open mind and be on the lookout for updates!
Zendesk is awesome!
What do you like best about the product?
Everything is very organized, I like how I can always find the information I need
What do you dislike about the product?
I wish that zendesk works better with Jira
What problems is the product solving and how is that benefiting you?
I wish there were more help articles so customers who ask simply questions can have the answer they are looking for right away
Our Favorite Software
What do you like best about the product?
Everyone on our support team, myself included, finds Zendesk to be our most powerful tool. Nothing slips through the cracks with this system. I've heard of other products being intuitive, but they don't live up to the nature of Zendesk.
What do you dislike about the product?
I'm not sure if this is really a downside, but there is a large customization component in the beginning. Since our team started out pretty small, this was a learning process from multiple aspects. We grew at the same rate as our options in Zendesk did and now it is the key to our efficiency.
What problems is the product solving and how is that benefiting you?
A key selling point to our product is our customer support. Our customers rely upon quick responses to solve problems in their day-to-day usage of our product. Zendesk allows them to get in touch quickly and we've realized the added benefit of measure our own stats to track performance.
Very pleased with my experience
What do you like best about the product?
Customer-facing web interface that you can easily brand
Export ticket views to CSV
Export ticket views to CSV
What do you dislike about the product?
The hard-to-learn interface could be a fall back because it could get confusing.
What problems is the product solving and how is that benefiting you?
We are more efficient in getting things done because of the ticketing system. It also stands out with an excellent reporting and analytics module.
Simply the best
What do you like best about the product?
Where to start from. I've never used a tool like this before. It provides anything you might need (and many that you didn't know that you need) in your browser. You can manage and collaborate across multiple teams, handle your work with ease and even get valuable feedback from your clients.
The UI is excellent, the true meaning of Application as a Service. It's like using a desktop app but from your browser, which is hosted in a different server. It's the perfect tool for support teams, if they want to take a step higher in the quality of their services.
What impresses me though, is how dynamic its configuration is. You can add dropdown lists on the fly, or even create new rules for the transitions.
The UI is excellent, the true meaning of Application as a Service. It's like using a desktop app but from your browser, which is hosted in a different server. It's the perfect tool for support teams, if they want to take a step higher in the quality of their services.
What impresses me though, is how dynamic its configuration is. You can add dropdown lists on the fly, or even create new rules for the transitions.
What do you dislike about the product?
It's tedious to make bulk changes as it isn't easy.
What problems is the product solving and how is that benefiting you?
As I describe above, there are many benefits in using Zendesk. It lets support teams do their job more easily and tidier.
Recommendations to others considering the product:
First class support tool. It also provides an application, so you can take it with you all the times and never miss an SLA or an urgent ticket
Wouldn't use any other CRM!
What do you like best about the product?
ZenDesk is easy to use, and easy to set up! It does a great job at reporting and organizing especially when handling multiple brands
What do you dislike about the product?
The reporting could be easier but I really do love everything about ZenDesk!
What problems is the product solving and how is that benefiting you?
Tracking our CS teams metrics, as well as Customers Feedback!
Love this!
What do you like best about the product?
How quickly I can get help! This can be a lifesaver when I'm under pressure and have an issue.
What do you dislike about the product?
I don't think there really is anything that I don't like.
What problems is the product solving and how is that benefiting you?
Helpibg me fix issues so I'm able to move onto other projects.
Zendesk is a great CRM platform!
What do you like best about the product?
I like that the system is essentially put together for you and you're customizing it to your wants and needs.
What do you dislike about the product?
I dislike that a lot of it has Zendesk's stamp on it and you can't fully customize to what you want.
What problems is the product solving and how is that benefiting you?
I work with B2B vendor issues and it's great at getting many people on the platform who are on different teams to help solve the problems at hand.
Recommendations to others considering the product:
Only use if you do not have the resources to completely build out your own system
User friendly, flexible, full of features
What do you like best about the product?
Easy to use and set up. We were up and running in less than a day. Agents learned the app very quickly. End-users did not have any issues when switching to Zendesk. Admin panel is well organised and easy to use. The support articles are very good as well. Everything we need to know is easy to find in support articles.
What do you dislike about the product?
A native IOS and Android app for end-users would be great. And permission to re-open closed tickets should be given.
What problems is the product solving and how is that benefiting you?
Submitting work order and maintenance requests.
Recommendations to others considering the product:
Compare plans carefully. Some important features are missing in low-cost plans.
The best customer centric tool
What do you like best about the product?
I loved the concept and seamless ness of the zen desk from an end user standpoint, but being on the reciprocating end further enforced it. It’s honestly the smartest tool and truly makes sense when you’re building a client base and keeping customers happy.
What do you dislike about the product?
Nothing at all! I can honestly say I enjoy my product.
What problems is the product solving and how is that benefiting you?
Chatting live with online shoppers
Recommendations to others considering the product:
Consider your costs, however realize the ROI is worth the investment especially for online retailers
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