Zendesk Suite
ZendeskExternal reviews
6,538 reviews
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Reliable ticketing platform
What do you like best about the product?
I like that you can link support requests easily and you can link it out to other tools (like JIRA)
What do you dislike about the product?
Reporting is clunky. It can be really slow sometimes
What problems is the product solving and how is that benefiting you?
Ticket tracking (externally with clients)
Recommendations to others considering the product:
Great ticketing system. However, it randomly will be insanely slow especially if you have multiple zendesk tabs open
Great customer support
What do you like best about the product?
Ease of purchase and great service after the sale.
What do you dislike about the product?
It was a bit pricey, but we are paying for quality.
What problems is the product solving and how is that benefiting you?
Consolidated CRM and service desk
Great Tool for Support
What do you like best about the product?
I love the integration with our environment. Buildable knowledge base. Ticket tracking, and remote access. This software has it all. Works on several server platforms.
What do you dislike about the product?
Requires an in depth understanding of the software to troubleshoot.
What problems is the product solving and how is that benefiting you?
Technical problems, and trouble ticket creation. Remote support.
Recommendations to others considering the product:
Be sure to read all relevant information about it. This will help you to understand the product better.
Love zendesk
What do you like best about the product?
Allows for easy tracking of email communication with our customers
What do you dislike about the product?
Nothing, it's overall a great product, works well.
What problems is the product solving and how is that benefiting you?
Email communication and follow through
Nice productivity program
What do you like best about the product?
It was a great way to see what our customers needed from us in that moment. Like leaving a voicemail.
What do you dislike about the product?
I actually didn’t have many issues with zen desk at all. I found it easier to use than the system implemented when I worked with NEEDLE INC.
What problems is the product solving and how is that benefiting you?
We would have customers that needed assistance choosing particular items when agents were unavailable and zen desk made it possible to
Still connect with those clients.
Still connect with those clients.
Recommendations to others considering the product:
It’s great for customers and clients
Zen desk Support
What do you like best about the product?
I like the ease of entering orders on Zen desk and the way that it lists any and all problems with order entry and easily accessible
What do you dislike about the product?
That it does tend to log itself out more than once during day
What problems is the product solving and how is that benefiting you?
We utilize this particular system for order entry and having one main area for mobile orders, this product has made my day more efficient
Recommendations to others considering the product:
Made my day more efficient and less time than entering orders in other biller
awesome crm software!
What do you like best about the product?
ease of use, easy to navigate interface!
What do you dislike about the product?
not a lot of colour scheme choices. Could benefit from more info links explaining functions.
What problems is the product solving and how is that benefiting you?
customer relation scores are through the roof!
Recommendations to others considering the product:
keep an open mind and be on the lookout for updates!
Zendesk is awesome!
What do you like best about the product?
Everything is very organized, I like how I can always find the information I need
What do you dislike about the product?
I wish that zendesk works better with Jira
What problems is the product solving and how is that benefiting you?
I wish there were more help articles so customers who ask simply questions can have the answer they are looking for right away
Our Favorite Software
What do you like best about the product?
Everyone on our support team, myself included, finds Zendesk to be our most powerful tool. Nothing slips through the cracks with this system. I've heard of other products being intuitive, but they don't live up to the nature of Zendesk.
What do you dislike about the product?
I'm not sure if this is really a downside, but there is a large customization component in the beginning. Since our team started out pretty small, this was a learning process from multiple aspects. We grew at the same rate as our options in Zendesk did and now it is the key to our efficiency.
What problems is the product solving and how is that benefiting you?
A key selling point to our product is our customer support. Our customers rely upon quick responses to solve problems in their day-to-day usage of our product. Zendesk allows them to get in touch quickly and we've realized the added benefit of measure our own stats to track performance.
Very pleased with my experience
What do you like best about the product?
Customer-facing web interface that you can easily brand
Export ticket views to CSV
Export ticket views to CSV
What do you dislike about the product?
The hard-to-learn interface could be a fall back because it could get confusing.
What problems is the product solving and how is that benefiting you?
We are more efficient in getting things done because of the ticketing system. It also stands out with an excellent reporting and analytics module.
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