Zendesk Suite
ZendeskExternal reviews
6,503 reviews
from
and
External reviews are not included in the AWS star rating for the product.
A Quality Support Experience
What do you like best about the product?
I've used Zendesk for over 3 years now, and I love their continual improvements. They don't just stay at the status quo, but are continually releasing updates - some minor, some not, but either way, that's the kind of product I appreciate.
What do you dislike about the product?
I'm not a big fan of their Knowledge Base editor - the editing tools are extremely limited, and the view can feel stifled.
What problems is the product solving and how is that benefiting you?
We solve support tickets as well as an internal and external knowledge base with Zendesk. It's great for staying organized, and maintaining "many hats" all for one company.
Recommendations to others considering the product:
If you're looking for a solid ticketing system, I highly recommend Zendesk. The additional apps and integrations you can add on are a huge plus, and the customization is great.
BEST PLATFORM EVER!
What do you like best about the product?
Zendesk makes it easy to manage your relationships with customer and ensure reporting is a breeze!
What do you dislike about the product?
It definitely takes a while to catch on to how it works. Once you figure it out though, its amazing!
What problems is the product solving and how is that benefiting you?
Ensuring that our customer service team meets daily and weekly KPIs to ensure the best customer experience! Also, allows me to report for the company.
Transformed Our Organization
What do you like best about the product?
Zendesk provides insight into what is happening with your customers. We have never had more visibility into our customer success area.
What do you dislike about the product?
They have more outages than I would like considering we depend on it so heavily. Specifically the Zendesk talk product seems less stable than I would have expected.
What problems is the product solving and how is that benefiting you?
Our overall customer success. We have a pulse on customer satisfaction that we did not have previously. The triggers and automations built into zendesk allow us to receive live feedback about what is happening in the area.
Recommendations to others considering the product:
Go for it! It's expensive, but worth it.
Zendesk is easy to use!
What do you like best about the product?
I learned how to use Zendesk Support in less than 24 hours. It's extremely simple, organized, and a great way to answer customer questions. It's easy to sort tickets by open, pending, and solved!
What do you dislike about the product?
No complaints. My coworkers and I love using Zendesk to solve our customers' questions.
What problems is the product solving and how is that benefiting you?
Our customer emails and texts come into Zendesk and we answer them within 24 hours. It's beneficial because we can sort out the tickets by importance and sort them by when we received them.
Dependable, Very Easy to Use, Product
What do you like best about the product?
The Zendesk ticketing system is very easy to use.
- Assigning tickets to other departments in done quickly and easily
- SLA Times are easily viewed
- Internal Notes is a great feature
- Assigning tickets to other departments in done quickly and easily
- SLA Times are easily viewed
- Internal Notes is a great feature
What do you dislike about the product?
I would like to see more reporting options.
What problems is the product solving and how is that benefiting you?
IT Tickets - Consolidation of all tickets in one place
User friendly
What do you like best about the product?
It is easy to create tickets for problems. It is a pretty smooth process
What do you dislike about the product?
Almost too many features, it can be a little confusing
What problems is the product solving and how is that benefiting you?
We are using it for a software help desk, creating tickets for software problems.
Zendesk is the greatest way to keep all those tickets tracked!
What do you like best about the product?
I love that ZENDESK makes it so incredibly easy to take, create and manage tickets for the business we are in. ZENDESK is so easy to use. I like the fact that I can go to see a graph and all the different metrics in ZENDESK.
What do you dislike about the product?
I can't really think of anything that I dislike about ZENDESK.
What problems is the product solving and how is that benefiting you?
The benefits of ZENDESK are huge!
Recommendations to others considering the product:
Zendesk support suite is a great program to use for tracking and replying to all the support tickets that we get.
Pretty Straightforward to Use
What do you like best about the product?
I love that it is great about giving statistics.
What do you dislike about the product?
I dislike the way you have to type in the ticket number to merge it, the internal note has to be added then submitted then you must reopen the ticket to reply yo the message. You can't both add a note and a message to a ticket at once. It is one or the other.
What problems is the product solving and how is that benefiting you?
I respond to customer tickets on support.
Zendesk Review
What do you like best about the product?
Easy to track the tickets and we can download the reports.
What do you dislike about the product?
Not applicable.
What problems is the product solving and how is that benefiting you?
Help desk ticket
Great system
What do you like best about the product?
There are so many functions in this one program
What do you dislike about the product?
At first it was a little hard to navigate
What problems is the product solving and how is that benefiting you?
We use it to creat tickets for ourselves a d customers that need to be solved
showing 2,381 - 2,390