Zendesk Suite
ZendeskExternal reviews
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Simply the best
What do you like best about the product?
Where to start from. I've never used a tool like this before. It provides anything you might need (and many that you didn't know that you need) in your browser. You can manage and collaborate across multiple teams, handle your work with ease and even get valuable feedback from your clients.
The UI is excellent, the true meaning of Application as a Service. It's like using a desktop app but from your browser, which is hosted in a different server. It's the perfect tool for support teams, if they want to take a step higher in the quality of their services.
What impresses me though, is how dynamic its configuration is. You can add dropdown lists on the fly, or even create new rules for the transitions.
The UI is excellent, the true meaning of Application as a Service. It's like using a desktop app but from your browser, which is hosted in a different server. It's the perfect tool for support teams, if they want to take a step higher in the quality of their services.
What impresses me though, is how dynamic its configuration is. You can add dropdown lists on the fly, or even create new rules for the transitions.
What do you dislike about the product?
It's tedious to make bulk changes as it isn't easy.
What problems is the product solving and how is that benefiting you?
As I describe above, there are many benefits in using Zendesk. It lets support teams do their job more easily and tidier.
Recommendations to others considering the product:
First class support tool. It also provides an application, so you can take it with you all the times and never miss an SLA or an urgent ticket
Wouldn't use any other CRM!
What do you like best about the product?
ZenDesk is easy to use, and easy to set up! It does a great job at reporting and organizing especially when handling multiple brands
What do you dislike about the product?
The reporting could be easier but I really do love everything about ZenDesk!
What problems is the product solving and how is that benefiting you?
Tracking our CS teams metrics, as well as Customers Feedback!
Love this!
What do you like best about the product?
How quickly I can get help! This can be a lifesaver when I'm under pressure and have an issue.
What do you dislike about the product?
I don't think there really is anything that I don't like.
What problems is the product solving and how is that benefiting you?
Helpibg me fix issues so I'm able to move onto other projects.
Zendesk is a great CRM platform!
What do you like best about the product?
I like that the system is essentially put together for you and you're customizing it to your wants and needs.
What do you dislike about the product?
I dislike that a lot of it has Zendesk's stamp on it and you can't fully customize to what you want.
What problems is the product solving and how is that benefiting you?
I work with B2B vendor issues and it's great at getting many people on the platform who are on different teams to help solve the problems at hand.
Recommendations to others considering the product:
Only use if you do not have the resources to completely build out your own system
User friendly, flexible, full of features
What do you like best about the product?
Easy to use and set up. We were up and running in less than a day. Agents learned the app very quickly. End-users did not have any issues when switching to Zendesk. Admin panel is well organised and easy to use. The support articles are very good as well. Everything we need to know is easy to find in support articles.
What do you dislike about the product?
A native IOS and Android app for end-users would be great. And permission to re-open closed tickets should be given.
What problems is the product solving and how is that benefiting you?
Submitting work order and maintenance requests.
Recommendations to others considering the product:
Compare plans carefully. Some important features are missing in low-cost plans.
The best customer centric tool
What do you like best about the product?
I loved the concept and seamless ness of the zen desk from an end user standpoint, but being on the reciprocating end further enforced it. It’s honestly the smartest tool and truly makes sense when you’re building a client base and keeping customers happy.
What do you dislike about the product?
Nothing at all! I can honestly say I enjoy my product.
What problems is the product solving and how is that benefiting you?
Chatting live with online shoppers
Recommendations to others considering the product:
Consider your costs, however realize the ROI is worth the investment especially for online retailers
A Quality Support Experience
What do you like best about the product?
I've used Zendesk for over 3 years now, and I love their continual improvements. They don't just stay at the status quo, but are continually releasing updates - some minor, some not, but either way, that's the kind of product I appreciate.
What do you dislike about the product?
I'm not a big fan of their Knowledge Base editor - the editing tools are extremely limited, and the view can feel stifled.
What problems is the product solving and how is that benefiting you?
We solve support tickets as well as an internal and external knowledge base with Zendesk. It's great for staying organized, and maintaining "many hats" all for one company.
Recommendations to others considering the product:
If you're looking for a solid ticketing system, I highly recommend Zendesk. The additional apps and integrations you can add on are a huge plus, and the customization is great.
BEST PLATFORM EVER!
What do you like best about the product?
Zendesk makes it easy to manage your relationships with customer and ensure reporting is a breeze!
What do you dislike about the product?
It definitely takes a while to catch on to how it works. Once you figure it out though, its amazing!
What problems is the product solving and how is that benefiting you?
Ensuring that our customer service team meets daily and weekly KPIs to ensure the best customer experience! Also, allows me to report for the company.
Transformed Our Organization
What do you like best about the product?
Zendesk provides insight into what is happening with your customers. We have never had more visibility into our customer success area.
What do you dislike about the product?
They have more outages than I would like considering we depend on it so heavily. Specifically the Zendesk talk product seems less stable than I would have expected.
What problems is the product solving and how is that benefiting you?
Our overall customer success. We have a pulse on customer satisfaction that we did not have previously. The triggers and automations built into zendesk allow us to receive live feedback about what is happening in the area.
Recommendations to others considering the product:
Go for it! It's expensive, but worth it.
Zendesk is easy to use!
What do you like best about the product?
I learned how to use Zendesk Support in less than 24 hours. It's extremely simple, organized, and a great way to answer customer questions. It's easy to sort tickets by open, pending, and solved!
What do you dislike about the product?
No complaints. My coworkers and I love using Zendesk to solve our customers' questions.
What problems is the product solving and how is that benefiting you?
Our customer emails and texts come into Zendesk and we answer them within 24 hours. It's beneficial because we can sort out the tickets by importance and sort them by when we received them.
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