Zendesk Suite
ZendeskExternal reviews
6,502 reviews
from
and
External reviews are not included in the AWS star rating for the product.
I love Zendesk!
What do you like best about the product?
The ease of use. This system is so easy!
What do you dislike about the product?
There isn’t much I dislike at all. Sign in could be a bit easier.
What problems is the product solving and how is that benefiting you?
We use it for customer service. We answer hundreds of emails and Zendesk has made it so much easier.
Simple to Use
What do you like best about the product?
Just switched to Zendesk as our main ticketing system and am loving it
What do you dislike about the product?
We are still fairly new to this software, so not much to dislike
What problems is the product solving and how is that benefiting you?
We are solving pricing. Our last ticketing system was over priced.
Works great
What do you like best about the product?
Nice alerts when customers need assistance and ability to send pictures and text documents
What do you dislike about the product?
No complaints with the current setup I am happy
What problems is the product solving and how is that benefiting you?
Customer who visit th website after hours are able to leave messages for us to see in the daytime
Recommendations to others considering the product:
Keep making the softward smooth and customer experience great
An Easy Way to Submit Those Pesky Requests
What do you like best about the product?
During my time at previous companies that did not use ZenDesk, it would almost seem like a chore to try and put in a ticket for support. ZenDesk keeps it simple and easy to use, which helps when you are already frustrated by something that is, most likely, not working.
What do you dislike about the product?
It might perhaps be too simple. We use it company wide and I know it can become a little difficult to go through for the small team that monitors it.
What problems is the product solving and how is that benefiting you?
We use it to submit any support issues with have to our internal IT team, when either needing assistance with our computer or needing help with a facility issue (moving monitors, setting up a desk, etc). We also use it to submit feedback to another team member about a new software we have recently implemented.
Amazing Well I used it
What do you like best about the product?
how great the interfaces are and how amazing the support is!
What do you dislike about the product?
really nothing they’re super amazing!!!!
What problems is the product solving and how is that benefiting you?
I was using it for all support inquiries
Recommendations to others considering the product:
None keep up the great work guys!
I love it
What do you like best about the product?
Its convenient, it's more up to date meaning I'm able to use it on any device
What do you dislike about the product?
Not sure if I dislike anything about zendesk
What problems is the product solving and how is that benefiting you?
We've recently used zendesk to get our customers faster and more convenient helpm
GREAT TOOL
What do you like best about the product?
All email, phone calls go to the same place - no more hunting for emails that need a response
What do you dislike about the product?
You can't copy yourself on an email when you are waiting for response.
What problems is the product solving and how is that benefiting you?
No more missed customers who need something. Correspondence between employees are in one place.
Pretty Good
What do you like best about the product?
I can grab it on the computer, my phone, tablet, all that.
What do you dislike about the product?
I can only have one browser based login at a time so I have to use my devices for multipule logins.
What problems is the product solving and how is that benefiting you?
We used to use Olark and it was limited in comparison. We've integrated the chat across platforms. Integrated into our suite of apps and on all our websites and pages. Now we can assist everyone from current customers to new inquiries.
Recommendations to others considering the product:
Keep in mind that there are tiers for how many users you can have and that you can only log into one browser based session at a time.
Zendesk Saves time
What do you like best about the product?
Super easy training for CSRs and a great communication tool for our customers. Easy to set up marcros, easy to review photos sent in by customers, and easy to set up agents and groups. Automation of replies makes it simple to use, and effective for customers. Triggering integrations with our instant messaging software gives us notificaiotns within groups for a quick response time.
What do you dislike about the product?
Not much to dislike,, some of the automatically turned on features out of the box are hard to get shut off, if you aren't using the whole package, as we are.
What problems is the product solving and how is that benefiting you?
Primarily customer communication, but we use Zendesk to keep track of how our CSRs are handing issues that may come up and we use it to help rate the CSRs based on customer satisfaciton ratings gathered through Zendesk.
Recommendations to others considering the product:
Give it a try, the free trial time will give you enough confidence to go live with it. Make sure you read up on using macros, and the automaiton that's built in, they will both save you time and get you up and running and helping your customers faster.
Zendesk has made BeyondPay a better company
What do you like best about the product?
How easy it is for our customers and employees to use.
What do you dislike about the product?
It is expensive, especially the add-ons like Chat and Talk. Enterprise is cost prohibitive imho.
What problems is the product solving and how is that benefiting you?
Our main objective was to get a handle on customer questions and issues getting lost in email. The main benefit has been the balance of pulling in "cc'in" the appropriate people to accomplish an issue, but having an assignee that is on the hook for getting the issue resolved and following through. We have seen our customer satisfaction dramatically increase, along with our ability to scale indefinitely.
Recommendations to others considering the product:
Every year or so I sign up for evaluations of other providers, and while I suppose each one has its neat features, I still think Zendesk is the best. Easy to use, flexible to setup custom rules, nice self service help desk, and tons of integrations with all the various apps we try out. I wish they had a bit more flexibility with the permissions between Admins and Agents--as we end up having to give more permissions to our employees than I would prefer, but overall, it is the best solution for help desks for B2B business--at least for our industry where we deal almost exclusively with direct questions from business individuals.
showing 2,401 - 2,410