Zendesk Suite
ZendeskExternal reviews
6,538 reviews
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Dependable, Very Easy to Use, Product
What do you like best about the product?
The Zendesk ticketing system is very easy to use.
- Assigning tickets to other departments in done quickly and easily
- SLA Times are easily viewed
- Internal Notes is a great feature
- Assigning tickets to other departments in done quickly and easily
- SLA Times are easily viewed
- Internal Notes is a great feature
What do you dislike about the product?
I would like to see more reporting options.
What problems is the product solving and how is that benefiting you?
IT Tickets - Consolidation of all tickets in one place
User friendly
What do you like best about the product?
It is easy to create tickets for problems. It is a pretty smooth process
What do you dislike about the product?
Almost too many features, it can be a little confusing
What problems is the product solving and how is that benefiting you?
We are using it for a software help desk, creating tickets for software problems.
Zendesk is the greatest way to keep all those tickets tracked!
What do you like best about the product?
I love that ZENDESK makes it so incredibly easy to take, create and manage tickets for the business we are in. ZENDESK is so easy to use. I like the fact that I can go to see a graph and all the different metrics in ZENDESK.
What do you dislike about the product?
I can't really think of anything that I dislike about ZENDESK.
What problems is the product solving and how is that benefiting you?
The benefits of ZENDESK are huge!
Recommendations to others considering the product:
Zendesk support suite is a great program to use for tracking and replying to all the support tickets that we get.
Pretty Straightforward to Use
What do you like best about the product?
I love that it is great about giving statistics.
What do you dislike about the product?
I dislike the way you have to type in the ticket number to merge it, the internal note has to be added then submitted then you must reopen the ticket to reply yo the message. You can't both add a note and a message to a ticket at once. It is one or the other.
What problems is the product solving and how is that benefiting you?
I respond to customer tickets on support.
Zendesk Review
What do you like best about the product?
Easy to track the tickets and we can download the reports.
What do you dislike about the product?
Not applicable.
What problems is the product solving and how is that benefiting you?
Help desk ticket
Great system
What do you like best about the product?
There are so many functions in this one program
What do you dislike about the product?
At first it was a little hard to navigate
What problems is the product solving and how is that benefiting you?
We use it to creat tickets for ourselves a d customers that need to be solved
ZenDesk is a great tool for assisting customers
What do you like best about the product?
Ease of use and the notification process
What do you dislike about the product?
It can be quite slow at times due to server issues
What problems is the product solving and how is that benefiting you?
Issues wth Client accounts, answering client questions and requests
Zendesk is great!
What do you like best about the product?
It’s easy to use and the customer service is great. If I ever need an answer to something I can call or talk to our account rep ASAP.
What do you dislike about the product?
There’s nothing I dislike avctually. I think it’s a great service all around
What problems is the product solving and how is that benefiting you?
Solving customer service problems.
Beneficial all around
Beneficial all around
Efficient, easy to use
What do you like best about the product?
It is customizable on a client to client basis. If there are specific contracts, expirations on tickets can be made so that reply times are met properly.
What do you dislike about the product?
Sometimes, there would be an issue where it feels like you are spamming customers because you have to respond back after a certain amount of time. It would be nice if there was an auto close if customers do not respond back after some time.
What problems is the product solving and how is that benefiting you?
I've solved multiple problems through ZenDesk. It helps knowing you can add images directly to your responses to customers and or attach files to responses.
Recommendations to others considering the product:
There are a lot of ways to boost team member spirits. Leaderboards helps to create goals.
Zendesk Support - a no brainer
What do you like best about the product?
What is there to say that hasn't already been said about Zendesk? It's program is top notch, and the seamless integration between it and many other apps (JIRA most importantly) make it the go-to app for any support team.
What do you dislike about the product?
Occasionally outages can interfere with work, but their own support team is quick to communicate these and help troubleshoot.
What problems is the product solving and how is that benefiting you?
Currently we are using ZD for our app to answer question, notify users about bugs, etc. This allows us to quickly and easily respond to our user's questions and categorize them. Another overlooked feature is the reporting, which allow us to see who is having what issue and create internal materials to solve this.
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