Zendesk Suite
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Zendesk for BenAdmin Platform
What do you like best about the product?
Zendesk provides an easy to use interface for submitting queries and finding necessary information.
What do you dislike about the product?
In using Zendesk, we have come across no issues currently.
What problems is the product solving and how is that benefiting you?
We use Zendesk for finding necessary information for our benadmin platform, and submitting queries should help not already be available.
Easy and Straightforward
What do you like best about the product?
Multple methods of submitting tickets, easy to use interface.
What do you dislike about the product?
Reopened ticket when user says “thanks.”
What problems is the product solving and how is that benefiting you?
Finding issues before they happen. Provide training after identifying pain points.
The best.
What do you like best about the product?
Very easy to use, integrates with other apps and makes it easy to help clients.
What do you dislike about the product?
Wish tickets were a bit easier to manage.
What problems is the product solving and how is that benefiting you?
Connects all necessary staff to issues and questions to quickly get a resolutio. Everybody can see tickets and do what’s needed to get things done fast.
Simply the best
What do you like best about the product?
Its simple and professional and has a lot of useful integrations
What do you dislike about the product?
The new addon and improvements are starting to ramp the price up a bit.
What problems is the product solving and how is that benefiting you?
This is our primary support tool and I am able to report and manage my metrics. I also really like the Support app on the IPad
Recommendations to others considering the product:
I don't know if anyone else offers a more comprehensive solution
Zendesk Support System
What do you like best about the product?
Zendesk is very easy to use and has a variety of apps that makes support teams very efficient to support different customers.
What do you dislike about the product?
The one thing that makes Zendesk not likable is the fact that sometimes the tickets dont automatically get sent or that you have to go through different stages to make sure the ticket is solved when your done assisting a customer.
What problems is the product solving and how is that benefiting you?
We solved Mobile issues, data, calls, text, and device issues.
Great chat application
What do you like best about the product?
Love the dashboard is easy to view who is on your site, who is looking to chat, and where they are located.
What do you dislike about the product?
There is no way to quickly identify if they are a current user.
What problems is the product solving and how is that benefiting you?
We are using Zendesk to connect with current customers who need assistance using our service as well as connect with potential clients browsing our website.
Recommendations to others considering the product:
Zendesk is great as a basic chat service. There are other services that are better in regard to analytics and marketing. If you dont have a need for those services then Zendesk is an easy platform to learn and work.
I love Zendesk!
What do you like best about the product?
The ease of use. This system is so easy!
What do you dislike about the product?
There isn’t much I dislike at all. Sign in could be a bit easier.
What problems is the product solving and how is that benefiting you?
We use it for customer service. We answer hundreds of emails and Zendesk has made it so much easier.
Simple to Use
What do you like best about the product?
Just switched to Zendesk as our main ticketing system and am loving it
What do you dislike about the product?
We are still fairly new to this software, so not much to dislike
What problems is the product solving and how is that benefiting you?
We are solving pricing. Our last ticketing system was over priced.
Works great
What do you like best about the product?
Nice alerts when customers need assistance and ability to send pictures and text documents
What do you dislike about the product?
No complaints with the current setup I am happy
What problems is the product solving and how is that benefiting you?
Customer who visit th website after hours are able to leave messages for us to see in the daytime
Recommendations to others considering the product:
Keep making the softward smooth and customer experience great
An Easy Way to Submit Those Pesky Requests
What do you like best about the product?
During my time at previous companies that did not use ZenDesk, it would almost seem like a chore to try and put in a ticket for support. ZenDesk keeps it simple and easy to use, which helps when you are already frustrated by something that is, most likely, not working.
What do you dislike about the product?
It might perhaps be too simple. We use it company wide and I know it can become a little difficult to go through for the small team that monitors it.
What problems is the product solving and how is that benefiting you?
We use it to submit any support issues with have to our internal IT team, when either needing assistance with our computer or needing help with a facility issue (moving monitors, setting up a desk, etc). We also use it to submit feedback to another team member about a new software we have recently implemented.
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