Zendesk Suite
ZendeskExternal reviews
6,502 reviews
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Great Support Tool
What do you like best about the product?
How easy it is to set up and use out of the box. Anyone with an IT staff of even 1 can set up and administer this.
What do you dislike about the product?
The catgorization could use some work. It’s a little cumbersome
What problems is the product solving and how is that benefiting you?
Zendesk has made it much easier for our team to track and identify consistent issues that our end users are experiencing. It has also eliminated any question of our agents dilligence as our users can now go out and see the progress on their issues any time.
Recommendations to others considering the product:
Great option for those of a similar size company who dont want to put a ton of time into configuring and administering a new tocket system and self-help portal. If you have a large company and need really granular reporting data or an automated ticket flow, this might not be for you
Excellent helpdesk tool for managing customer requests
What do you like best about the product?
Excellent ticket management and tracking
Automatic workflows
Integrates with other tools
Good customer support
User friendly interface
Automatic workflows
Integrates with other tools
Good customer support
User friendly interface
What do you dislike about the product?
Expensive
Reports are not very customizable
Reports are not very customizable
What problems is the product solving and how is that benefiting you?
Customer support and Issues Management
ZenDesk support is initiative yet robust
What do you like best about the product?
My favorite aspects of ZenDesk support are the intuitive interface and email support. From the support desk side it makes our job a lot easier by being simple to use. It makes the client side easier by the ability to email responses in instead of logging in to an entire application.
What do you dislike about the product?
I’ve used ZenDesk for 4 years now and I honestly can’t think of anything about it dislike.
What problems is the product solving and how is that benefiting you?
Internal communication across support team and external communication with clients to solve issues.
Excellent Support Tool
What do you like best about the product?
Easy to use
Integration with multiple tools
Excellent scaling benefits
Easy tracking of issues
Integration with multiple tools
Excellent scaling benefits
Easy tracking of issues
What do you dislike about the product?
Unable to link users to multiple organizations
Enhanced features are very expensive
Enhanced features are very expensive
What problems is the product solving and how is that benefiting you?
We use zendesk for providing support to our customers. We have been using it for 4 years now and it meets our customer service needs.
Zendesk for Ticket tracking
What do you like best about the product?
I love that it makes ticket tracking is easy.
What do you dislike about the product?
The reporting feature needs some work, from time to time it is incorrect.
What problems is the product solving and how is that benefiting you?
This helps with making sure tickets transition smoothly between members and our support team.
Recommendations to others considering the product:
Better responsiveness to support emails.
Easy to use and really helps to control your tickets
What do you like best about the product?
I liked that I can answer by email and the system gets updated
What do you dislike about the product?
It was a little tricky to understand the user groups
What problems is the product solving and how is that benefiting you?
Receiving support tickets directly from the client. We now can followup the issues.
Zendesk is a the best ticketing system I've used as a Systems Engineer
What do you like best about the product?
Besides the general ticketing system features, I absolutely love all the third party and optional integrations available and supported by Zendesk; including the Mobile App!
What do you dislike about the product?
I honestly don't have anything about zendesk that I really just don't like. If i had to pick something, i suppose it would be the amount of emails i receive receive sometimes due to sheer number of tickets i get tagged in or carbon copied on.
What problems is the product solving and how is that benefiting you?
Internal and customer support. Multi-department collaboration on support tickets. Integrated Chat. Customer and Internal user self-service. Email to ticket generation. I could go on and on!
Recommendations to others considering the product:
If you use something like Jira for example but you're not a developer or within a dev/qa team for example, then once you try Zendesk, it instantly becomes a great fit for IT Support internal or external. Customers love the simplicity of it as well. The integrations with other products that you likely already utilize within your company is outstanding as well!
Zendesk - Stable CRM
What do you like best about the product?
Flexibility of the functionality. This thing integrates with everything including the kitchen sink.
What do you dislike about the product?
Pricing can be a bit steep, but you get what you pay for and the product has had little to no downtime or stability issues.
What problems is the product solving and how is that benefiting you?
Client support while including Client Success, Development, Ops & Sales teams coordinated as one.
Recommendations to others considering the product:
Please make sure to fully vet the sales person you're dealing with so there are no surprise fees.
the best and most user friendly ticketing system
What do you like best about the product?
There's a lot of things I like about Zendesk Support ticketing system:
1. It's available in mobile platform. I can track ticket on the go
2. It has chat support features available!
3. It can be intergrated to multiple platforms such as wordpress.
4. Different ticket views are available depending on user preference and these views can be shared with other users
The best that I like is that it can be integrated with social media platforms as well! making us more efficient in tracking customers concerns
1. It's available in mobile platform. I can track ticket on the go
2. It has chat support features available!
3. It can be intergrated to multiple platforms such as wordpress.
4. Different ticket views are available depending on user preference and these views can be shared with other users
The best that I like is that it can be integrated with social media platforms as well! making us more efficient in tracking customers concerns
What do you dislike about the product?
Price is somehow higher than others, but I can say it's worth it.
Mobile app needs further development as tickets views are so limited there
Mobile app needs further development as tickets views are so limited there
What problems is the product solving and how is that benefiting you?
We've been using Zendesk in tracking customer's concerns via e-mail and social media. Also via chat.
Recommendations to others considering the product:
Zendesk price is worth it for what you will pay for
Amazing Software Overall
What do you like best about the product?
Zendesk is great, between setting up micros to help automate work to the ability to have a one stop place for all issue history and fixes, we wouldnt survive without it.
What do you dislike about the product?
Sometimes having several tickets open makes things confusing when having several tabs open.
What problems is the product solving and how is that benefiting you?
We support end users with our prodcuts and services.
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