Zendesk Suite
ZendeskExternal reviews
6,502 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great Product
What do you like best about the product?
Makes it simple for our helpdesk staff and love how easy it is to use
What do you dislike about the product?
There isn’t anything that I don’t like with this producg
What problems is the product solving and how is that benefiting you?
Faster response, ease of use
Best for email
What do you like best about the product?
The email function versus internal notes
What do you dislike about the product?
Macros take a while to update but once they do it works great.
What problems is the product solving and how is that benefiting you?
Email consumers with product details or questions they may have
User friendly
What do you like best about the product?
Love the integration with outlook and the ability to use internal comments. Looove the app
What do you dislike about the product?
More versatility with macros and the ability to customize more
What problems is the product solving and how is that benefiting you?
N/a
Simple
What do you like best about the product?
Everything was easy to use and teach and learn. Once you had everything in, it was simple.
What do you dislike about the product?
There were many outages in the beginning.
What problems is the product solving and how is that benefiting you?
We were able to track trends as well as issues. There was more data than we knew what to do with.
Easy software
What do you like best about the product?
I like that you can just jump in and start using the software right away
What do you dislike about the product?
The install time is way too long. Wish it had a shorter instal time
What problems is the product solving and how is that benefiting you?
Social media support
Great tracking task tool
What do you like best about the product?
Adds accountability as well as organization
What do you dislike about the product?
Nothing to dislike about it it works well for our organization
What problems is the product solving and how is that benefiting you?
It help desk and it department
Boost Business Easily
What do you like best about the product?
I like the fact that it allows my team to connect with leads that may not have "subscribed" on our website. We can then convert them on our own.
What do you dislike about the product?
I dislike how we cannot tell what page they are looking at when they chat with us. For example: They will say, "How much is this house?", yet we do not know what house it is they are looking at on the back end.
What problems is the product solving and how is that benefiting you?
We are solving the issues we had with website traffic not converting to real leads. The benefits have been more leads that are serious about what we are selling versus leads with fake numbers and email addresses.
Recommendations to others considering the product:
Make sure you respond to leads as quickly as possible to convert them with the best results.
The best and user-friendly ticketing system
What do you like best about the product?
Things I like about Zendesk:
1) Very easy to set up. Also their support is more than willing to teach you best practices
2) Has mobile application. I can track tickets on the go
3) Ticket filtering and views
Zendesk also is very user friendly and easy to learn which I like the best!
1) Very easy to set up. Also their support is more than willing to teach you best practices
2) Has mobile application. I can track tickets on the go
3) Ticket filtering and views
Zendesk also is very user friendly and easy to learn which I like the best!
What do you dislike about the product?
1. Mobile application needs a lot of improvement.
2. No option to allocate ticket to multiple light agents
2. No option to allocate ticket to multiple light agents
What problems is the product solving and how is that benefiting you?
Customer service ticketing and internal business process progress updates
Recommendations to others considering the product:
Zendesk is worth the price and very easy to install
Great program! Love the layout and ease of use
What do you like best about the product?
Visually appealing, easy to manuever. Great for assigning tickets to users
What do you dislike about the product?
search results can be tricky - have to type exact the right tag to get the result
What problems is the product solving and how is that benefiting you?
using to assign tickets to agents for issue resolution
Recommendations to others considering the product:
Love it!
Sleek, user-friendly support system
What do you like best about the product?
It’s so user-friendly & easy to undo/redo
What do you dislike about the product?
Sometimes it’s hard to sort the tickets easily. It just takes time to figure out
What problems is the product solving and how is that benefiting you?
We are connecting with customers over Zendesk support
showing 2,441 - 2,450