Zendesk Suite
ZendeskExternal reviews
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Zendesk for Ticket tracking
What do you like best about the product?
I love that it makes ticket tracking is easy.
What do you dislike about the product?
The reporting feature needs some work, from time to time it is incorrect.
What problems is the product solving and how is that benefiting you?
This helps with making sure tickets transition smoothly between members and our support team.
Recommendations to others considering the product:
Better responsiveness to support emails.
Easy to use and really helps to control your tickets
What do you like best about the product?
I liked that I can answer by email and the system gets updated
What do you dislike about the product?
It was a little tricky to understand the user groups
What problems is the product solving and how is that benefiting you?
Receiving support tickets directly from the client. We now can followup the issues.
Zendesk is a the best ticketing system I've used as a Systems Engineer
What do you like best about the product?
Besides the general ticketing system features, I absolutely love all the third party and optional integrations available and supported by Zendesk; including the Mobile App!
What do you dislike about the product?
I honestly don't have anything about zendesk that I really just don't like. If i had to pick something, i suppose it would be the amount of emails i receive receive sometimes due to sheer number of tickets i get tagged in or carbon copied on.
What problems is the product solving and how is that benefiting you?
Internal and customer support. Multi-department collaboration on support tickets. Integrated Chat. Customer and Internal user self-service. Email to ticket generation. I could go on and on!
Recommendations to others considering the product:
If you use something like Jira for example but you're not a developer or within a dev/qa team for example, then once you try Zendesk, it instantly becomes a great fit for IT Support internal or external. Customers love the simplicity of it as well. The integrations with other products that you likely already utilize within your company is outstanding as well!
Zendesk - Stable CRM
What do you like best about the product?
Flexibility of the functionality. This thing integrates with everything including the kitchen sink.
What do you dislike about the product?
Pricing can be a bit steep, but you get what you pay for and the product has had little to no downtime or stability issues.
What problems is the product solving and how is that benefiting you?
Client support while including Client Success, Development, Ops & Sales teams coordinated as one.
Recommendations to others considering the product:
Please make sure to fully vet the sales person you're dealing with so there are no surprise fees.
the best and most user friendly ticketing system
What do you like best about the product?
There's a lot of things I like about Zendesk Support ticketing system:
1. It's available in mobile platform. I can track ticket on the go
2. It has chat support features available!
3. It can be intergrated to multiple platforms such as wordpress.
4. Different ticket views are available depending on user preference and these views can be shared with other users
The best that I like is that it can be integrated with social media platforms as well! making us more efficient in tracking customers concerns
1. It's available in mobile platform. I can track ticket on the go
2. It has chat support features available!
3. It can be intergrated to multiple platforms such as wordpress.
4. Different ticket views are available depending on user preference and these views can be shared with other users
The best that I like is that it can be integrated with social media platforms as well! making us more efficient in tracking customers concerns
What do you dislike about the product?
Price is somehow higher than others, but I can say it's worth it.
Mobile app needs further development as tickets views are so limited there
Mobile app needs further development as tickets views are so limited there
What problems is the product solving and how is that benefiting you?
We've been using Zendesk in tracking customer's concerns via e-mail and social media. Also via chat.
Recommendations to others considering the product:
Zendesk price is worth it for what you will pay for
Amazing Software Overall
What do you like best about the product?
Zendesk is great, between setting up micros to help automate work to the ability to have a one stop place for all issue history and fixes, we wouldnt survive without it.
What do you dislike about the product?
Sometimes having several tickets open makes things confusing when having several tabs open.
What problems is the product solving and how is that benefiting you?
We support end users with our prodcuts and services.
Excellent For MSP Businesses
What do you like best about the product?
I like Zendesk’s simplicity and its integrated knowledge base component. It’s an excellent tool for Managed Service Desks
What do you dislike about the product?
Zendesk’s simplicity is also its downfall. It’s a very stripped down, no-frills solution. Not a solution for change management or workflow.
What problems is the product solving and how is that benefiting you?
Zendesk adds value by providing a simple easy to use incident tracking system
ticketing system that monitor social media platforms too
What do you like best about the product?
I consider Zendesk as all in one ticketing system. We use it for project tracking, communicate with customers via social media and ticketing system for helpdesk support
What I like Zendesk is it is very easy to install and it is available in mobile platform. I can easily track tickets on the go on my smartphone.
Another thing is that it has chat features as well! Which generates a ticket every incoming chat received.
What I like Zendesk is it is very easy to install and it is available in mobile platform. I can easily track tickets on the go on my smartphone.
Another thing is that it has chat features as well! Which generates a ticket every incoming chat received.
What do you dislike about the product?
It is kinda pricey! BUt I can say it is worth it. One thing I dislike about it is that there's no way I can allocate ticket to 2 light agents. Only one at a time
What problems is the product solving and how is that benefiting you?
We are using Zendesk as our ticketing system.
Recommendations to others considering the product:
Zendesk support is good, they are very willing to educate their clients in terms of their product
Best, simple and easy to use ticketing System
What do you like best about the product?
Zendesk is very easy to use, even if you are new to ticketing system you would easily understand how to use this. Besides, Zendesk is very easy to set up.
What I like the best here is that it allows me to create macros. Macros is like a template that we will input in the ticket so that we dont need to type long messages over and over again.
Also it has the option to add certain tags on tickets and I can view all tickets that has those tags.
I can also create a mother and parent ticket, so that if in case we need to send the same e-mail to multiple customer we only need to do it once.
What I like the best here is that it allows me to create macros. Macros is like a template that we will input in the ticket so that we dont need to type long messages over and over again.
Also it has the option to add certain tags on tickets and I can view all tickets that has those tags.
I can also create a mother and parent ticket, so that if in case we need to send the same e-mail to multiple customer we only need to do it once.
What do you dislike about the product?
The mobile application needs a lot of improvement. Certain ticket views are not available there.
No option to allocate ticket to multiple light agent
No option to allocate ticket to multiple light agent
What problems is the product solving and how is that benefiting you?
Ticket fault tracking and internal provisioning.
Recommendations to others considering the product:
Zendesk is very easy to use. You will never regret purchasing this software
Worked great for us!
What do you like best about the product?
Organizing cases for our support desk. Helped us keep track of responses and recurring issues
What do you dislike about the product?
Nothing, software worked great, as intended
What problems is the product solving and how is that benefiting you?
Helped us keep track of common issues that we were having with customers, as well as organizing email chains
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