Zendesk Suite
ZendeskExternal reviews
6,538 reviews
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Easy to use and customize help desk.
What do you like best about the product?
The ease of utilizing their API for custom use setups.
What do you dislike about the product?
Nothing, Zendesk was an easy to use service.
What problems is the product solving and how is that benefiting you?
Customer service, help desk and tutorial topics.
It’s easy to use .. once you get a hang of it
What do you like best about the product?
I like that it’s efficient in allowing me to talk to customers and doesn’t make me do too much work. It displays their phone numbers and identifies callers much of the time
What do you dislike about the product?
Sometimes it crashes and can be difficult to learn how to use. Once you get the hang of it it’s easy though
What problems is the product solving and how is that benefiting you?
Communicating with customers is a breeze and it’s much more updated than systems I’ve used
Long time customer & all-around fan!
What do you like best about the product?
Outside of having a great product that is easy to use, the professionalism and willingness of the support team to help it fantastic!
What do you dislike about the product?
The out of the box knowledge base customizations are not as robust as I'd like (this refers to having ZD power your help site and your ability to control the look and feel without having a webdev resource)
What problems is the product solving and how is that benefiting you?
Improve customer satisfaction and retention
Easy to use
What do you like best about the product?
User friendly and customizable interface makes this a great tool
What do you dislike about the product?
The history is a bit difficult to navigate
What problems is the product solving and how is that benefiting you?
After hours issues and questions can be handled in a timely and orderly fashion
A portal for all your questions
What do you like best about the product?
We use zendesk as the portal for everyone to ask questions and keeping everything in one neat location. No countless emails.
What do you dislike about the product?
There isn’t anything I don’t like about the software.
What problems is the product solving and how is that benefiting you?
I troubleshoot for users and also do general tech support and zen desks let’s me do it all.
Great experience using Zen support
What do you like best about the product?
I have used this system from a client facing perspective, and I love the ease of usability. Logging is ticket is simple, and doesn’t require technical knowledge to use it.
What do you dislike about the product?
The lack of change management features within the software l.
What problems is the product solving and how is that benefiting you?
allowing us to easily send tickets via a user friendly platform vs picking up the phone and having to call support for every issue
Great Product
What do you like best about the product?
Makes it simple for our helpdesk staff and love how easy it is to use
What do you dislike about the product?
There isn’t anything that I don’t like with this producg
What problems is the product solving and how is that benefiting you?
Faster response, ease of use
Best for email
What do you like best about the product?
The email function versus internal notes
What do you dislike about the product?
Macros take a while to update but once they do it works great.
What problems is the product solving and how is that benefiting you?
Email consumers with product details or questions they may have
User friendly
What do you like best about the product?
Love the integration with outlook and the ability to use internal comments. Looove the app
What do you dislike about the product?
More versatility with macros and the ability to customize more
What problems is the product solving and how is that benefiting you?
N/a
Simple
What do you like best about the product?
Everything was easy to use and teach and learn. Once you had everything in, it was simple.
What do you dislike about the product?
There were many outages in the beginning.
What problems is the product solving and how is that benefiting you?
We were able to track trends as well as issues. There was more data than we knew what to do with.
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