Zendesk Suite
ZendeskExternal reviews
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Easy software
What do you like best about the product?
I like that you can just jump in and start using the software right away
What do you dislike about the product?
The install time is way too long. Wish it had a shorter instal time
What problems is the product solving and how is that benefiting you?
Social media support
Great tracking task tool
What do you like best about the product?
Adds accountability as well as organization
What do you dislike about the product?
Nothing to dislike about it it works well for our organization
What problems is the product solving and how is that benefiting you?
It help desk and it department
Boost Business Easily
What do you like best about the product?
I like the fact that it allows my team to connect with leads that may not have "subscribed" on our website. We can then convert them on our own.
What do you dislike about the product?
I dislike how we cannot tell what page they are looking at when they chat with us. For example: They will say, "How much is this house?", yet we do not know what house it is they are looking at on the back end.
What problems is the product solving and how is that benefiting you?
We are solving the issues we had with website traffic not converting to real leads. The benefits have been more leads that are serious about what we are selling versus leads with fake numbers and email addresses.
Recommendations to others considering the product:
Make sure you respond to leads as quickly as possible to convert them with the best results.
The best and user-friendly ticketing system
What do you like best about the product?
Things I like about Zendesk:
1) Very easy to set up. Also their support is more than willing to teach you best practices
2) Has mobile application. I can track tickets on the go
3) Ticket filtering and views
Zendesk also is very user friendly and easy to learn which I like the best!
1) Very easy to set up. Also their support is more than willing to teach you best practices
2) Has mobile application. I can track tickets on the go
3) Ticket filtering and views
Zendesk also is very user friendly and easy to learn which I like the best!
What do you dislike about the product?
1. Mobile application needs a lot of improvement.
2. No option to allocate ticket to multiple light agents
2. No option to allocate ticket to multiple light agents
What problems is the product solving and how is that benefiting you?
Customer service ticketing and internal business process progress updates
Recommendations to others considering the product:
Zendesk is worth the price and very easy to install
Great program! Love the layout and ease of use
What do you like best about the product?
Visually appealing, easy to manuever. Great for assigning tickets to users
What do you dislike about the product?
search results can be tricky - have to type exact the right tag to get the result
What problems is the product solving and how is that benefiting you?
using to assign tickets to agents for issue resolution
Recommendations to others considering the product:
Love it!
Sleek, user-friendly support system
What do you like best about the product?
It’s so user-friendly & easy to undo/redo
What do you dislike about the product?
Sometimes it’s hard to sort the tickets easily. It just takes time to figure out
What problems is the product solving and how is that benefiting you?
We are connecting with customers over Zendesk support
Impressive Ticket Management Workflow
What do you like best about the product?
Zendesk has much it does well, but most beneficial to us is the overall self-service approach the suite takes. The customer-facing portal with its knowledge base is first class in and of itself, but even better is how the knowledge base is tied into ticket workflow. It's incredibly helpful to have the KB integrated into the queue, and be able to quickly search for and include articles in customer responses. Zendesk is the best at making this whole process easier for the agent. Also killer is the reporting, with great stock reporting out of the gate along with the ability to use GoodData for detailed reporting.
What do you dislike about the product?
Not much here to dislike, but at some point it would behoove Zendesk to upgrade its widget to allow for more interactions than simply searching the knowledge base and creating a ticket. More of a user experience there would be helpful.
What problems is the product solving and how is that benefiting you?
We've been able to beat industry standards on first reply time and customer satisfaction, despite significant ticket volume. While our people have much to do with that, it was definitely more difficult before we had Zendesk.
Zendesk Support
What do you like best about the product?
Love that I can access my support ticket system from any where. I have the phone app and when I am on the road works great!
What do you dislike about the product?
I wish Zendesk had a scheduler option, to schedule appointment for later and get alerted.
What problems is the product solving and how is that benefiting you?
We offer desktop support to our clients. Zendesk helps us keep organized and not miss a support ticket.
Recommendations to others considering the product:
Don't hesitate on trying this Zendesk Support, Its been great for our company. Price is very reasonable.
Great piece of software
What do you like best about the product?
Easy to use, quick response, easy to navigate
What do you dislike about the product?
Sometimes it doesn’t integrate with other software on the first try and it takes time to figure it out
What problems is the product solving and how is that benefiting you?
Used for support tickets review and maintanince
Working Smarter
What do you like best about the product?
The features of ZenDesk allow for collaborative troubleshooting for customers, but they get to keep one point of contact. Things don't get confused.
What do you dislike about the product?
Sometimes trouble tickets get "lost" in the queue bc of sort/search. You can not edit closed tickets.
What problems is the product solving and how is that benefiting you?
Best trouble ticket system I've ever used. The speed and efficiency with which we respond to issues is five times faster than veggie.
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