Zendesk Suite
ZendeskExternal reviews
6,499 reviews
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Great product
What do you like best about the product?
Easy way to communicate with customers and can quickly send out mass updates
What do you dislike about the product?
Searching for tickets by category doesn’t work well.
What problems is the product solving and how is that benefiting you?
Able to track what type of issues arise, and easy communication when having anvoutage
Easy and efficient ticketing system
What do you like best about the product?
The simple, yet efficient interface is what I like most about Zendesk.
What do you dislike about the product?
The thing I dislike the most about Zendesk is that users cannot see other people who are cc'd on emails within the system.
What problems is the product solving and how is that benefiting you?
Helping our customers with IT/Marketing issues through the system.
Recommendations to others considering the product:
Do it.
IT Specialist
What do you like best about the product?
Easy platform to use and collaborate with colleagues. Web interface is clean and intuitive and the iOS app is useful.
What do you dislike about the product?
Users will open up solved tickets with new and unrelated queries via email.
What problems is the product solving and how is that benefiting you?
Allowing us to use and integrate other applications and services. We use an app for intventory management and it allows us to downsize on local servers dedicated for inventory.
Recommendations to others considering the product:
Very easy to use and collaborate, the price per user is cost effective.
Pleasant experience with seamless customer engagement
What do you like best about the product?
Ability to quickly respond to customers that doesn't appear too formal/technical, allows for the ability to submit as pending/solved/open and allows you to easily coordinate with teammates
What do you dislike about the product?
Events should be in the same pane as conversations
What problems is the product solving and how is that benefiting you?
Easy communication with customers who write in to our support email for help with our products
Recommendations to others considering the product:
Great and easy to use
Pretty damn good
What do you like best about the product?
Very easy for a relatively new user or a literal first time user
What do you dislike about the product?
Not much flexibility on how to respond to questions and issues asked
What problems is the product solving and how is that benefiting you?
Using it for customers support
Best in class for customer support
What do you like best about the product?
Zendesk is an incredibly easy to use and modern customer support system that will allow your agents to focus on helping the customers and not fighting with a complex system.
What do you dislike about the product?
Triggers and automatons, while powerful, can be a little tricky in setting up. Be sure to take the time to understand what they do.
What problems is the product solving and how is that benefiting you?
Zendesk allows you to organize the mountains of customer emails that come in, answer them and then keep track of what customers are saying.
Zendesk Chat, simple, easy and intuitive
What do you like best about the product?
I have been using Zendesk Chat for about 3 years, it really seems to me the best support system for your web. I tried several software but they put the web slow, since I met Zendesk Chat we adopted it in our company. It really is easy to customize. And simple to use.
What do you dislike about the product?
I think they should place more trigger in the different plans they have, as well as add more reports to the platform. Also the history that is left I think should be for much longer.
What problems is the product solving and how is that benefiting you?
- Permanent chat on our website
- Direct support.
- Load speed in relation to other online chat systems.
- Basic statistics in the reports but that still help the decision making.
- Direct support.
- Load speed in relation to other online chat systems.
- Basic statistics in the reports but that still help the decision making.
Great platform to track tickets and stay organized
What do you like best about the product?
- Easy to understand interface
- Tons of custom fields that can be changed to suit the team or business
- Easily integrated into our internal CRM. At any moment, I can click into an account and "View Calls" and see every internal and external ticket/e-mail with a customer. Makes it easy as a trainer to interact with our company's support team
- I've also been working on a help center which will be run through Zen Desk.
- Tons of custom fields that can be changed to suit the team or business
- Easily integrated into our internal CRM. At any moment, I can click into an account and "View Calls" and see every internal and external ticket/e-mail with a customer. Makes it easy as a trainer to interact with our company's support team
- I've also been working on a help center which will be run through Zen Desk.
What do you dislike about the product?
- Sometimes we receive spam tickets which are not associated with an account but Zen Desk requires an account ID. I wish when inserting a particular Macro, it would allow the ticket to go through without a business ID. To be honest, there aren't many things I can complain about with the platform.
What problems is the product solving and how is that benefiting you?
Zendesk allows us to keep track of all customer interactions within the various departments within our company. I'm not even sure of any other softwares or programs that could take Zendek's place.
Simple communication
What do you like best about the product?
Easy to communicate with my colleagues. As an online English teacher, I need fast answers and this helps me speak right away with someone.
What do you dislike about the product?
Too simple of a design. Needs updating.
What problems is the product solving and how is that benefiting you?
Fast communication
Leader in ticketing support
What do you like best about the product?
Ease of use, cross compatibility on different platforms, file type support.
What do you dislike about the product?
Did have somewhat of a rocky period of outages.
What problems is the product solving and how is that benefiting you?
Customer/Client Support via email and Voice mail.
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