Zendesk Suite
ZendeskExternal reviews
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Best for tracking, prioritizing and organizing of customer tickets.
What do you like best about the product?
I like the way zendesk prioritize tickets. It helps one to know which ticket to handle first. I also like how its homepage has been well arranged with charts.
What do you dislike about the product?
Nothing I have noticed worth disliking..
What problems is the product solving and how is that benefiting you?
I use zendesk to give support to clients. it has helped me to have the best response rate for clients.
Recommendations to others considering the product:
It's the best support tool for all sizes of companies receiving support requests from customers
Makes CRM a zen experience
What do you like best about the product?
Easy to use, clear layout, and accurate.
What do you dislike about the product?
There is nothing I disliked about it. Its a great product.
What problems is the product solving and how is that benefiting you?
Easy to see all your support messages in one inbox
Recommendations to others considering the product:
Try it! You'll be happy!
Zendesk. A Good Customer Support Platform
What do you like best about the product?
Zendesk is easy to navigate, easy to edit and add macros, and can be as simple or as complicated as you want it to be. I love the edibility of the overall platform to meet needs and changes as they come. After trying a few other platforms, it still out-performs the others, in my experience.
What do you dislike about the product?
I do wish the data was a bit more manageable or editable. It's not bad, it's just not the best it could be or malleable to our needs.
What problems is the product solving and how is that benefiting you?
We use Zendesk on a day-to-day basis for a majority of our customer interactions. From first-time contact to continued conversations, it's easy to trace. It's even nice to share and have teamwork and support with each interaction.
Recommendations to others considering the product:
Feel free to give others a try, but at the end of the day, Zendesk just seems to be the best base for support.
Great Experience
What do you like best about the product?
I loved Zendesk. It was easy to use and I loved how I could use the canend responses and answer tickets.
What do you dislike about the product?
Was hard to use at first but got easier as time went on
What problems is the product solving and how is that benefiting you?
I am able to have customers contact me via tickets from email which is very good for business. I am able to take tickets all hours.
Recommendations to others considering the product:
Easy to use the tickets service and easy to teach other employees.
Easy for customers and employees
What do you like best about the product?
Using zendesk chat services allows our customers to ask us questions directly from our website. This helps decrease the number of emails and phone calls in office and makes things easier for everyone!
What do you dislike about the product?
n/a overall, this program does everything we need.
What problems is the product solving and how is that benefiting you?
Ability to quickly answer customer inquiries
Recommendations to others considering the product:
Learn the other settings, like viewing history and changing the tag line.
Medium business, Customer service manager here...Zendesk helps us coordinate issues/time!
What do you like best about the product?
It allows us to coordinate departments and team members, quickly identify issues and resolve them, and save a whole lot of time in between. Not everyone is located in the office, but this software makes it feel like we are!
What do you dislike about the product?
I've been using it for three years now and haven't found a serious flaw.
What problems is the product solving and how is that benefiting you?
Our main focus was IT support, but we have been using it to coordinate reported issues and help identify problem processes more now.
Great Call Tracking Software!
What do you like best about the product?
The ability to log every call! User determined field, the ability to create macros!
What do you dislike about the product?
Sometimes calls are not logged, duplicate tickets at times, and sometimes it is slow to update but I think that is more of a connection issue
What problems is the product solving and how is that benefiting you?
Logging calls, searching for customer call history.
Recommendations to others considering the product:
It is great and very user friendly
Great!
What do you like best about the product?
Clean graphical user interface and easy to use.
What do you dislike about the product?
Nothing in particular. I would recommend this product to a colleague.
What problems is the product solving and how is that benefiting you?
IT help desk issues.
Great tool for managing medium level help desks
What do you like best about the product?
How easy it is to use. To use the basics you dont need to have any real training.
What do you dislike about the product?
If your organization deals with a LOT of tickets & you oversee the tickets it can be somewhat of a slog to click through the screens of tickets. Also, the search feature when you aren't quite sure of the contact can be a pain.
What problems is the product solving and how is that benefiting you?
Customers send help desk tickets or requests to change accounts to our Zendesk and Zendesk allows us to manage the tickets smoothly
Recommendations to others considering the product:
Give it a try we have found it to be a great tool
Zendesk Support has always worked for me!
What do you like best about the product?
It is very simple to write and respond to tickets in the system. Nice layout that is easy to navigate within. I was recently married and it was super easy for me to change my name in the profile.
What do you dislike about the product?
It has always worked well for me, I really don't have any complaints.
What problems is the product solving and how is that benefiting you?
I am working on report writing tickets. We use the tickets to help trouble shoot why the system isn't working or request updated work. It is a very clean and effective way to communicate. It tracks all pieces of the ticket and with the ticket number you can reference back what work was done in a particular area. Often emails get bogged down and information is lost, not with this system.
Recommendations to others considering the product:
If you are looking for a ticketing system, this is a great option. This is a way to manage workflow, completion of tasks, and communication. My favorite part is having the ticket number trail to always know what was accomplished or what needs more work without the email trail. The only emails are the emails to alert you that a ticket has some update, which is also helpful as I don't have to wonder when work was done.
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