Zendesk Suite
ZendeskExternal reviews
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Zendesk
What do you like best about the product?
I haven't experienced any glitches with the system so it runs very well.
What do you dislike about the product?
I have not encountered anything that presents a problem
What problems is the product solving and how is that benefiting you?
Organizing reports for customers
Recommendations to others considering the product:
Follow directions given, very self-explanatory
Zendesk is user friendly
What do you like best about the product?
I like that they have updated it and it is easier to use to communicate with customers.
What do you dislike about the product?
I don't like that it freezes from time to time.
What problems is the product solving and how is that benefiting you?
We are answering emails from customer with zendesk.
Recommendations to others considering the product:
There are times when customers do not get my reply. It would be nice if they always got the email.
Best suited for developers as just an e-mail is needed and L1 team take care of rest
What do you like best about the product?
The best part is that minimal time is spent for logging the issue or enhancements
What do you dislike about the product?
Nothing specific, however I am not sure if it has the option to define the SLA and ticket will be highlighted if the SLA is about to be breached
What problems is the product solving and how is that benefiting you?
Logging issues or enhancements
Effective ticketing system
What do you like best about the product?
I love the ability to track and gather data from tickets submitted
What do you dislike about the product?
Not aesthetically pleasing, and text isn't always clean and easy to read
What problems is the product solving and how is that benefiting you?
Issue awareness, ticketing, solutions, tracking
An uncomplicated chat product
What do you like best about the product?
Very easy to use. Do not need to do too much training with employees. Also canned responses are helpful.
What do you dislike about the product?
It's not an all inclusive solution. They charge for additional features.
What problems is the product solving and how is that benefiting you?
Cuts down on phone calls and emails. Easier to help them right away via chat.
Simpliest yet best ticketing system for helpdesk and customer service purpose
What do you like best about the product?
Zendesk is very easy to use, it also has the function for you to create a parent ticket and attach a child ticket to it so that whenever you need to send mass email (example due to outages), you just need to update only 1 single ticket and multiple users will receive the update. Also Zendesk allows me to customize macro which makes my work easier whenever I need to send a custom template/message to a ticket
What do you dislike about the product?
It is only available for browser, mobile app is not that good. Hoping that it would have a desktop app soon as browsers eats so much ram especially when you are viewing multiple tickets
What problems is the product solving and how is that benefiting you?
Helpdesk and internal ticketing
Recommendations to others considering the product:
Zendesk is the best ticketing system for me although it is somehow pricey but it is worth it!
Zendesk Chat Nice Feature!
What do you like best about the product?
Zendesk chat feature is great for customer service. My experience has been all good. It’s so easy to customize to your brand, settings is easy to understand (for example when to turn on/off, or set for holiday/business closure hours).
What do you dislike about the product?
I haven’t had any bad experience using this to date.
What problems is the product solving and how is that benefiting you?
This was used to answer any customer questions or issues when customers didn’t want to call into our call center. It provides another option for customers to use at their convenience. It also provides business to have a way to save chat transcriptions for every inquiry/issue, and be able to reference at another time (if needed).
Recommendations to others considering the product:
Great tool for customer support.
Best ticketing system ever!
What do you like best about the product?
Zendesk is simple and very easy to navigate. What I like the most is the way that I can add tags on tickets then have a view of filtered tickets that has certain tags on it.
What do you dislike about the product?
Zendesk is somehow pricey compared to others but its worth it!
What problems is the product solving and how is that benefiting you?
Technical ticketing system
Recommendations to others considering the product:
it's easy to navigate at Zendesk
Great product
What do you like best about the product?
Easy way to communicate with customers and can quickly send out mass updates
What do you dislike about the product?
Searching for tickets by category doesn’t work well.
What problems is the product solving and how is that benefiting you?
Able to track what type of issues arise, and easy communication when having anvoutage
Easy and efficient ticketing system
What do you like best about the product?
The simple, yet efficient interface is what I like most about Zendesk.
What do you dislike about the product?
The thing I dislike the most about Zendesk is that users cannot see other people who are cc'd on emails within the system.
What problems is the product solving and how is that benefiting you?
Helping our customers with IT/Marketing issues through the system.
Recommendations to others considering the product:
Do it.
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