Zendesk Suite
ZendeskExternal reviews
6,516 reviews
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It's ok
What do you like best about the product?
Used Zendesk many times. It is slow and prone to issues. The servers went down several times. Support is not great. Otherwise it's a decent platform.
What do you dislike about the product?
The speed and complexity.. the web based application is sluggish and difficult to navigate.
What problems is the product solving and how is that benefiting you?
Customer service and tracking.
Zendesk Support
What do you like best about the product?
Easy to use customer service app and ticketing system
What do you dislike about the product?
Sometimes it takes time to load but once it loaded it is fine
What problems is the product solving and how is that benefiting you?
User support and remote support availability
Recommendations to others considering the product:
I really recommend Zendesk to make customer and remote assist easier for company
Efficient , user friendly Live Chat Software
What do you like best about the product?
Undoubtedly , one of the best live chat support software . It gives our company the ability to chat live with customers since we do not offer inbound/outbound calls for support.One can easily configure the chat box from the Zendesk site and use the code to set it up on the website.
What do you dislike about the product?
Zendesk/Zoopim is almost a complete Live chat software .There isn't a way to force the customer to answer certain questions prior to entering the chat. The chat transcripts sometimes take very long to show up in the chat history .
What problems is the product solving and how is that benefiting you?
Managed all of our customer support through one platform with Zendesk has made our support team very efficient.
Recommendations to others considering the product:
If you are having an E-commerce company or is a business solution that might get a lot of inquiries on a daily basis, this live chat feature could be helpful. Real-time visitor /client communication will increase your sucess rate,
the best one for support
What do you like best about the product?
the possibility to interact with users and also to chat/call them
What do you dislike about the product?
the support is really expansive if you uses many agent
What problems is the product solving and how is that benefiting you?
chat with customer and support email with information
Comprehensive Support Tool
What do you like best about the product?
I liked all of the different filters and views to sort Support tickets
What do you dislike about the product?
Zentalk seemed to often have problems where only one side of the call could hear the other
What problems is the product solving and how is that benefiting you?
Organizing and quantifying Support tickets through metrics
Excellent Help Desk tool
What do you like best about the product?
How easy it is to create, edit, and archive data.
What do you dislike about the product?
The upgrades over the last year have been great so there’s nothing I dislike at the moment.
What problems is the product solving and how is that benefiting you?
This is our main source of giving our clients resources to use our tool. It solved the issue of clients contacting us directly.
Easy case filing organization
What do you like best about the product?
No matter the amount of cases I file and workload I face, this helps me keep everything organized and task efficient.
What do you dislike about the product?
A lot of bells and whistles which don't all get used, I certainly see the purpose of it but wish some of them could be disabled.
What problems is the product solving and how is that benefiting you?
Sorting and classifying feedback. Grouping user issues, and searching history of user past interactions.
Recommendations to others considering the product:
Once you get a good round of training and short amount of exposure, then its extremely easy to use.
Effective Support Platform
What do you like best about the product?
It’s well organized and very easy to use.
What do you dislike about the product?
Sometimes the reporting analytics don’t seem quite right.
What problems is the product solving and how is that benefiting you?
Troubleshooting our tool bugs or issues. I appreciate keeping a good thread of information and how well it integrates with JIRA.
Zendesk offers an organized approach to support
What do you like best about the product?
The fact that this platform lends itself to teamwork so well. As a user, you can see if another team member is viewing a ticket, has claimed a ticket, or has closed a ticket. You can also communicated internally with private messages on a ticket.
What do you dislike about the product?
It can be difficult to track down a ticket after it has been closed.
What problems is the product solving and how is that benefiting you?
We use Zendesk as our ticketing system for website maintenance and support for our clients.
Zendesk review for helpdesk
What do you like best about the product?
This allowed our helpdesk personnel an organized way to sort their requests and track their progress.
What do you dislike about the product?
There is some lack of visibility into the system to track requests.
What problems is the product solving and how is that benefiting you?
Helpdesk operators had little organization and ability to prioritize requests prior to implementation of this product.
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