Zendesk Suite
ZendeskExternal reviews
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Efficient , user friendly Live Chat Software
What do you like best about the product?
Undoubtedly , one of the best live chat support software . It gives our company the ability to chat live with customers since we do not offer inbound/outbound calls for support.One can easily configure the chat box from the Zendesk site and use the code to set it up on the website.
What do you dislike about the product?
Zendesk/Zoopim is almost a complete Live chat software .There isn't a way to force the customer to answer certain questions prior to entering the chat. The chat transcripts sometimes take very long to show up in the chat history .
What problems is the product solving and how is that benefiting you?
Managed all of our customer support through one platform with Zendesk has made our support team very efficient.
Recommendations to others considering the product:
If you are having an E-commerce company or is a business solution that might get a lot of inquiries on a daily basis, this live chat feature could be helpful. Real-time visitor /client communication will increase your sucess rate,
the best one for support
What do you like best about the product?
the possibility to interact with users and also to chat/call them
What do you dislike about the product?
the support is really expansive if you uses many agent
What problems is the product solving and how is that benefiting you?
chat with customer and support email with information
Comprehensive Support Tool
What do you like best about the product?
I liked all of the different filters and views to sort Support tickets
What do you dislike about the product?
Zentalk seemed to often have problems where only one side of the call could hear the other
What problems is the product solving and how is that benefiting you?
Organizing and quantifying Support tickets through metrics
Excellent Help Desk tool
What do you like best about the product?
How easy it is to create, edit, and archive data.
What do you dislike about the product?
The upgrades over the last year have been great so there’s nothing I dislike at the moment.
What problems is the product solving and how is that benefiting you?
This is our main source of giving our clients resources to use our tool. It solved the issue of clients contacting us directly.
Easy case filing organization
What do you like best about the product?
No matter the amount of cases I file and workload I face, this helps me keep everything organized and task efficient.
What do you dislike about the product?
A lot of bells and whistles which don't all get used, I certainly see the purpose of it but wish some of them could be disabled.
What problems is the product solving and how is that benefiting you?
Sorting and classifying feedback. Grouping user issues, and searching history of user past interactions.
Recommendations to others considering the product:
Once you get a good round of training and short amount of exposure, then its extremely easy to use.
Effective Support Platform
What do you like best about the product?
It’s well organized and very easy to use.
What do you dislike about the product?
Sometimes the reporting analytics don’t seem quite right.
What problems is the product solving and how is that benefiting you?
Troubleshooting our tool bugs or issues. I appreciate keeping a good thread of information and how well it integrates with JIRA.
Zendesk offers an organized approach to support
What do you like best about the product?
The fact that this platform lends itself to teamwork so well. As a user, you can see if another team member is viewing a ticket, has claimed a ticket, or has closed a ticket. You can also communicated internally with private messages on a ticket.
What do you dislike about the product?
It can be difficult to track down a ticket after it has been closed.
What problems is the product solving and how is that benefiting you?
We use Zendesk as our ticketing system for website maintenance and support for our clients.
Zendesk review for helpdesk
What do you like best about the product?
This allowed our helpdesk personnel an organized way to sort their requests and track their progress.
What do you dislike about the product?
There is some lack of visibility into the system to track requests.
What problems is the product solving and how is that benefiting you?
Helpdesk operators had little organization and ability to prioritize requests prior to implementation of this product.
Zendesk Review
What do you like best about the product?
What I like best about Zendesk is ease of use.
What do you dislike about the product?
What I dislike about Zendesk is automation.
What problems is the product solving and how is that benefiting you?
Mobile use benefits - able to get tickets in quicker.
Zendesk Support is Good
What do you like best about the product?
It gives you options to create automations and triggers that can respond to customer requests.
What do you dislike about the product?
You need a bit of programming background to be able to set up some of the answerbots that you will be designing
What problems is the product solving and how is that benefiting you?
Support tickets from our customers come via Zendesk from all channels eg email,facebook,twitter etc
Recommendations to others considering the product:
Zendesk is ideal when you deal with large volumes of customer requests and can measure performance for Agents. Can be designed to have automations,triggers, Answerbot that work 24/7 responding to customers.
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