Zendesk Suite
ZendeskExternal reviews
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Zendesk is great
What do you like best about the product?
Easily create and manage tickets. Really improves the custimer service roles in the workplace.
What do you dislike about the product?
Small 20mb file limit. Somwtimes files are much larger than that. For those we have to use an external service.
What problems is the product solving and how is that benefiting you?
Tech support and product launches and upgrades.
Diggin' the Zendesk
What do you like best about the product?
Internal notes, organizing tags. macro messages!
What do you dislike about the product?
It's support chat feature wasn't as good as LiveChat :(
What problems is the product solving and how is that benefiting you?
Communicating with users in a timely manner. We also use nicereply to make sure our reps answers are received well. This helps us internally train better and give overall customer satisfaction.
Recommendations to others considering the product:
Help new users set up there views. I like to view my solved cases for the month and look for trends.
Easy to use and very powerful!
What do you like best about the product?
Zendesk makes it easy to craft views and route support tickets to the appropriate party or team.
What do you dislike about the product?
I dislike the reporting limitations on our tier. We have to work a lot with exported data instead of having a comprehensive interface.
What problems is the product solving and how is that benefiting you?
We're solving for very complex communication relationships from end-users, automated notifications, and internal comments. Zendesk works well with all forms so long as you set up for it correctly.
Always be in touch with your customers
What do you like best about the product?
The best chat application. Easy to integrate and use. Advanced analytics and customer engagement tools.
What do you dislike about the product?
There is nothing as such that I don't like.
What problems is the product solving and how is that benefiting you?
Helps a lot in interacting with customer on a real-time basis. We can solve the queries right away.
Recommendations to others considering the product:
Must must must have tool integrated on your website if customer satisfaction is priority to your business.
Zendesk is great
What do you like best about the product?
The ticket system works great and helps keep unnecessary activities and notes out of my CRM. And it pairs with CRM nicely.
What do you dislike about the product?
I do not like the fact, as a user, that activities stack up quick. Within the first week or so you can have 100+
What problems is the product solving and how is that benefiting you?
We are solving lead times on our end; how long it's taking things to get done. It's helpful being able to audit Zendesk.
A well-equipped, clean solution for supporting your users
What do you like best about the product?
It is a highly integrated solution that is very user friendly. Give your users an integrated help desk into your app, supported by a clean chat agent.
What do you dislike about the product?
Nothing one year into using the platform.
What problems is the product solving and how is that benefiting you?
We found our organization was disconnected from our users needs to our development team. Zendesk provided us the opportunity by use of Light Agents to keep our engineers in the loop in an efficient manner.
Recommendations to others considering the product:
Check out their integrations. Some are phenomenal (chat, phone systems, etc) and can really benefit your organization.
Great product
What do you like best about the product?
The ability to track and manage many projects and see the calendar of work performed.
What do you dislike about the product?
Not anything that I personally dislike about it.
What problems is the product solving and how is that benefiting you?
Project time spent, how many projects in que. Helps us stay organized
Zendesk - My Review
What do you like best about the product?
The reasons for my love for zendesk include its easy to use nature. You don't need and extensive training. You can pick up skills while using it. I could easily embed images in my replies to a client. The smart and intuitive user interface.
What do you dislike about the product?
I do not think I have any reason to dislike zendesk. I have not had any issues working it and I have not worked with any other solutions to compare.
What problems is the product solving and how is that benefiting you?
Providing support to our clinets
Very easy to navigate
What do you like best about the product?
The simplistic layout and the ability to easily search keywords when I need to reference an older ticket
What do you dislike about the product?
Nothing that I can think of off the top of my head.
What problems is the product solving and how is that benefiting you?
I'm in the tech industry offering a service as a software. So I'm mostly answering technical questions about our online platform.
Everything, all in one place
What do you like best about the product?
It's easy to use and has tons of features. I like the help center section. As the younger generation joins the workforce, they will be able to use the help center and the role of IT will begin to change
What do you dislike about the product?
Getting it all setup can be a little challenging. But if you pay attention to the directions and really follow them, you'll be just fine.
What problems is the product solving and how is that benefiting you?
As our company grows, we need one central location to keep track of everything. Zendesk is a great tool for that.
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