Zendesk Suite
ZendeskReviews from AWS customer
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Zendesk Review
What do you like best about the product?
What I like best about Zendesk Support Suite is its unified approach to customer service. It brings together multiple support channels—email, chat, phone, and social media—into one integrated platform, making it easier for teams to manage customer interactions efficiently. Additionally, the scalability of the platform ensures it grows with the organization’s needs without becoming overly complex.
What do you dislike about the product?
While it's a powerful tool, configuring workflows, triggers, and automation rules can be time-consuming and often requires a steep learning curve, especially for non-technical users. Additionally, some users find the pricing structure less flexible—certain advanced features or analytics require higher-tier plans. The reporting module, while robust, could benefit from more intuitive custom report building without relying heavily on Zendesk Explore.
What problems is the product solving and how is that benefiting you?
The key benefits include:
Improved response times due to ticket prioritization and workflow automation.
Better visibility and accountability, as all customer interactions are tracked in a single system.
Enhanced customer experience, since agents have full context when responding.
Actionable insights through analytics and dashboards, enabling continuous service improvement.
Improved response times due to ticket prioritization and workflow automation.
Better visibility and accountability, as all customer interactions are tracked in a single system.
Enhanced customer experience, since agents have full context when responding.
Actionable insights through analytics and dashboards, enabling continuous service improvement.
Zendesk Support is a leading customer service software platform that focuses on streamlining support
What do you like best about the product?
Multichannel Support: Easily manages tickets from email, chat, phone, and social media in a centralized platform, making it convenient for support teams to track and resolve issues from various sources.
User-Friendly Interface: The dashboard is intuitive and well-designed, allowing agents of any experience level to set up and use the system efficiently.
Automation and Workflow: Robust automation features keep routine tasks streamlined, such as ticket routing, tagging, and prioritization, saving time and improving response times.
Reporting and Analytics: Offers in-depth reporting tools that help supervisors monitor team performance, measure customer satisfaction, and identify support trends.
Integration Flexibility: Integrates well with popular business apps (like Salesforce, Slack, or Jira), allowing companies to extend Zendesk’s functionality and connect it to their existing tech stack.
User-Friendly Interface: The dashboard is intuitive and well-designed, allowing agents of any experience level to set up and use the system efficiently.
Automation and Workflow: Robust automation features keep routine tasks streamlined, such as ticket routing, tagging, and prioritization, saving time and improving response times.
Reporting and Analytics: Offers in-depth reporting tools that help supervisors monitor team performance, measure customer satisfaction, and identify support trends.
Integration Flexibility: Integrates well with popular business apps (like Salesforce, Slack, or Jira), allowing companies to extend Zendesk’s functionality and connect it to their existing tech stack.
What do you dislike about the product?
Pricing: Can be expensive, especially for small businesses or teams needing advanced features, as costs can add up with additional modules.
Complexity for Small Teams: While powerful, some features might be excessive for smaller organizations that don’t require heavy automation or analytics.
Customization Limits: While offering some customization, certain aspects (like advanced workflows or branding) may require technical know-how or additional costs
Complexity for Small Teams: While powerful, some features might be excessive for smaller organizations that don’t require heavy automation or analytics.
Customization Limits: While offering some customization, certain aspects (like advanced workflows or branding) may require technical know-how or additional costs
What problems is the product solving and how is that benefiting you?
Zendesk Support stands out as a highly capable platform for businesses looking to deliver organized, multichannel customer support. It’s particularly valuable for mid to large-sized organizations that prioritize automation, integration, and reporting capabilities.
The Gold Standard of Customer Support Platforms
What do you like best about the product?
I’ve been using Zen desk for a while now, and honestly, it’s been a total game changer for how we handle customer support.
What stood out to me right away was how clean and easy the interface is. It doesn’t take forever to learn, and even new team members pick it up quickly. But don’t let the simplicity fool you. it’s super powerful. From automating tickets to setting up workflows and chat support, Zendesk just makes things run smoother.
The best part? It actually helps you improve your support system, not just manage it. Our response times have gone down, and our customer satisfaction scores have definitely gone up since switching.
What stood out to me right away was how clean and easy the interface is. It doesn’t take forever to learn, and even new team members pick it up quickly. But don’t let the simplicity fool you. it’s super powerful. From automating tickets to setting up workflows and chat support, Zendesk just makes things run smoother.
The best part? It actually helps you improve your support system, not just manage it. Our response times have gone down, and our customer satisfaction scores have definitely gone up since switching.
What do you dislike about the product?
If I had to point out a few downsides, I’d say the pricing can get a bit steep as your team grows, and some of the more useful features are only available on higher plans. Also, setting up advanced workflows or automations isn’t always the most intuitive, it takes some trial and error.
What problems is the product solving and how is that benefiting you?
Zendesk has really helped us bring structure and consistency to our customer support. Before, things were all over the place, emails, DMs, chats, nothing was tracked properly and follow-ups were often missed. With Zendesk, everything is in one place, so it’s way easier to manage conversations, assign tickets to the right people, and make sure nothing slips through the cracks. It’s also made our team more efficient, we’ve cut down response times, improved customer satisfaction, and have better visibility into where we need to improve
Very nice experience
What do you like best about the product?
The management and the best part the dashboards
What do you dislike about the product?
Nothing my experience is good with applications
What problems is the product solving and how is that benefiting you?
We are using as ticketing tool
Good app
What do you like best about the product?
i LOVE HOW MANAGEMENT ON THE APP IS SUPPORTIVE
What do you dislike about the product?
I DONT HAVE ANYTHING ELSE I DISLIKE ABOUT IT
What problems is the product solving and how is that benefiting you?
I GET TO GET HELP ABOUT OTHERS AND THEIR PRODUCTS.
Best Chatbot for website
What do you like best about the product?
Very Easy to integrate with website and also it is very easy for users.
What do you dislike about the product?
As of now, everything thing is smooth I don't have any issues.
What problems is the product solving and how is that benefiting you?
It is answering our customers questions and also we are using this for live chats.
Best AI enhanced support platform
What do you like best about the product?
It enables support across email, live chat, social messaging, voice calls, and in-app support, all in one interface making it suitable for all scenarios.
What do you dislike about the product?
not suitable for smaller screens. the pricing is little high.
What problems is the product solving and how is that benefiting you?
It has a strong self-service support. A complete all-in-one solution platform which smoothly manages customer interaction via mail, chat, voice and more from a ticketing system.
A Robust Customer Support Platform for Growing Businesses
What do you like best about the product?
Zendesk offers a clean, user-friendly dashboard that makes it easy for support agents to manage tickets, track customer interactions, and collaborate with team members.
It integrates seamlessly with email, chat, phone, social media, and even messaging apps like WhatsApp, allowing businesses to provide consistent support across channels.
It integrates seamlessly with email, chat, phone, social media, and even messaging apps like WhatsApp, allowing businesses to provide consistent support across channels.
What do you dislike about the product?
Zendesk isn’t the most budget-friendly option, especially for smaller teams. Advanced features are locked behind higher-tier plans.
What problems is the product solving and how is that benefiting you?
Before Zendesk, customer messages came through various channels (email, chat, phone, social media), making it hard to track and respond efficiently.
Zendesk centralizes all customer interactions in one unified workspace.
Zendesk centralizes all customer interactions in one unified workspace.
Very nice and smooth experience
What do you like best about the product?
Very smooth and convenient to use, easy platform to access.
What do you dislike about the product?
Sometimes it lags a bit, but its easy to access
What problems is the product solving and how is that benefiting you?
Customer support, live chats
Good support with secured access with multiple options available
What do you like best about the product?
Ticketing
Multi support
Live chat and messaging
Automation macros
Agent workspace
Multi support
Live chat and messaging
Automation macros
Agent workspace
What do you dislike about the product?
Feature access
Price and limitations
Data export problem
Mobile app inefficiency
Agent suite account management problem
Price and limitations
Data export problem
Mobile app inefficiency
Agent suite account management problem
What problems is the product solving and how is that benefiting you?
Communication channels
Workflows
Customer visibility
Workflows
Customer visibility
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