Zendesk Suite
ZendeskExternal reviews
6,627 reviews
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Must needed suite
What do you like best about the product?
Unified workspace. Email, chat, phone, and social media are all available here
What do you dislike about the product?
Nothing as of now. Would like to explore more about this product
What problems is the product solving and how is that benefiting you?
I can interest with customers efficiently
Zendesk Support is a top tool and has been for years!
What do you like best about the product?
If has everything you need for taking care of customers and has continued to evolve with the times to be even simpler and easier to do things.
What do you dislike about the product?
Be wary of the configuration and setup of the tool. It can get complicated. If you are hiring the tool be clear on the involvement of the sucess manager.
What problems is the product solving and how is that benefiting you?
Handling all consumer facing questions
It's ticketing system is best but I don't like chat system, I find tawk.too much better
What do you like best about the product?
Yeah have increase a support on products
What do you dislike about the product?
Should get customise chat support & multiple chat handling capicity.
What problems is the product solving and how is that benefiting you?
Chat can be used in multiple tasking
Zendesk :- Best for tracking , supporting ,resolving the tickets & troubleshooting
What do you like best about the product?
Chatting with agent when I need to provide more information about the issues that I am facing. From raising, review and resolving everything is at one place which I figuring out new thing.
What do you dislike about the product?
Case handling is ok overall. Response structure can be improved little and documentation also need bit more clarity.
What problems is the product solving and how is that benefiting you?
When I was working with Byju's , my first company . There I was using Leadsquared & Ameyo software. Whenever i was facing any problems then i just raised the ticket on the zendesk & team immediately support me.
ROI analysis Feature comparisons vs. tools like Freshdesk
What do you like best about the product?
Zendesk Support Suite is a unified customer service platform that brings together various support channels—email, chat, voice, social messaging—into one seamless interface, allowing businesses to provide personalized, consistent, and efficient support.
What do you dislike about the product?
Cost can scale quickly with add-ons like AI, Sunshine CRM, and advanced reporting.
❌ Customization beyond basic workflows often requires developer involvement.
❌ Voice features are good but not as robust as dedicated contact center solutions like Genesys or Five9.
❌ Analytics UI (Explore) can be unintuitive for non-analysts.
❌ Customization beyond basic workflows often requires developer involvement.
❌ Voice features are good but not as robust as dedicated contact center solutions like Genesys or Five9.
❌ Analytics UI (Explore) can be unintuitive for non-analysts.
What problems is the product solving and how is that benefiting you?
Customer Service Teams in SaaS, e-commerce, finance, and retail.
IT Help Desks managing internal support tickets.
IT Help Desks managing internal support tickets.
A powerful and user-friendly support platform with excellent AI integration
What do you like best about the product?
Zendesk’s unified workspace allows us to manage all customer support channels—email, chat, and social media—in one place. The AI IT Agents feature helps automate repetitive queries and speeds up response time. It also integrates easily with third-party tools like Slack and Salesforce, which is a big plus for our workflow.
What do you dislike about the product?
The pricing can be a bit steep for small businesses, especially if you want access to advanced AI features. Some customization options, like dashboard reporting or UI changes, require more technical knowledge or developer support than expected. Occasionally, live chat gets slow when internet speed drops.
What problems is the product solving and how is that benefiting you?
Zendesk helps us consolidate customer support across channels (email, chat, social) into one dashboard. This has improved our response time, agent productivity, and customer satisfaction. With AI IT Agents, we’ve automated basic queries, reducing workload on human agents and allowing them to focus on complex cases.
Best Enterprise Support and Solution tool!!
What do you like best about the product?
Prompt response and resolution at given time.
What do you dislike about the product?
Good technical support is key for customer service.
What problems is the product solving and how is that benefiting you?
AI Chat Support, ease of use and implementation. Live support AI tools for more efficiency.
I have used Zendesk to solve critical gaming tickets
What do you like best about the product?
Zendesk Support Suite is great because it brings all customer interactions—email, chat, phone, and social media—into one unified platform, making it easier to manage and respond quickly. Its automation tools, like ticket routing and macros, save time and boost efficiency, while the analytics help track team performance and customer trends. The ability to offer self-service through a Help Center and integrate with other tools makes it a scalable, customer-friendly solution that improves overall support quality.
What do you dislike about the product?
One aspect of Zendesk Support Suite that could be improved is the learning curve for new users, especially when navigating advanced features or setting up workflows. While the platform is powerful and flexible, it may take some time to fully customize and optimize based on specific business needs.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps solve the challenge of managing customer interactions across multiple channels by bringing everything—email, chat, phone, and social media—into one unified platform. This streamlines communication, reduces response times, and ensures a consistent customer experience. It also helps with automating repetitive tasks, organizing tickets efficiently, and providing valuable insights through reporting, which ultimately improves team productivity and customer satisfaction.
It's good
What do you like best about the product?
Easy to use and nice UI/UX
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What do you dislike about the product?
long setup process
Lack of live support or onboarding
Lack of live support or onboarding
What problems is the product solving and how is that benefiting you?
speed to serve
Zendesk support suite
What do you like best about the product?
We have been using Zendesk Support Suite extensively, and I would like to share our positive experience:
User-friendly interface: The platform is intuitive, making it easy for both new and experienced agents to navigate and resolve tickets efficiently.
Omnichannel support: Managing emails, chats, and social messaging from a single platform has streamlined our workflows and improved customer response times.
Automation and macros: These features significantly reduce manual effort, ensuring faster resolutions and maintaining consistency in responses.
Robust reporting and analytics: The inbuilt dashboards provide clear insights into ticket volumes, SLAs, and agent performance, helping us make data-driven decisions.
Integration capabilities: Seamless integration with other tools in our ecosystem has enhanced our operational efficiency.
Overall, Zendesk Support Suite has greatly improved our support processes, enhanced customer satisfaction, and empowered our team to deliver better service consistently.
Thank you for continuously innovating and supporting your custome
User-friendly interface: The platform is intuitive, making it easy for both new and experienced agents to navigate and resolve tickets efficiently.
Omnichannel support: Managing emails, chats, and social messaging from a single platform has streamlined our workflows and improved customer response times.
Automation and macros: These features significantly reduce manual effort, ensuring faster resolutions and maintaining consistency in responses.
Robust reporting and analytics: The inbuilt dashboards provide clear insights into ticket volumes, SLAs, and agent performance, helping us make data-driven decisions.
Integration capabilities: Seamless integration with other tools in our ecosystem has enhanced our operational efficiency.
Overall, Zendesk Support Suite has greatly improved our support processes, enhanced customer satisfaction, and empowered our team to deliver better service consistently.
Thank you for continuously innovating and supporting your custome
What do you dislike about the product?
Zendesk Support Suite is powerful but can be expensive, with limited customisation in lower plans and a steep learning curve for advanced reporting.
What problems is the product solving and how is that benefiting you?
It solves the problem of scattered customer communications by bringing email, chat, and social messaging into one platform, enabling our team to respond faster, track issues better, and enhance overall customer satisfaction.
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