Zendesk Suite
ZendeskExternal reviews
6,516 reviews
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Gets the job done
What do you like best about the product?
Super easy set up, reliable, and feature rich. Love being able to add triggers to prompt users to engage.
What do you dislike about the product?
The design is a little bit old-school. Would be nice if it looked a little more modern.
What problems is the product solving and how is that benefiting you?
We use Zendesk Chat to engage with customers on our pre-sales pages. It allows us to answer questions, assuage concerns, and provides an in-person realtime conversion tool.
Good first time experience
What do you like best about the product?
Easy to use and understanding for anyone to jump in and assist.
What do you dislike about the product?
The UI can be improved to make it more aesthetic.
What problems is the product solving and how is that benefiting you?
Zendesk is a tool we currently use.
Easy to learn and easier to communicate!
What do you like best about the product?
The best part about Zendesk Support is that it makes it extremely to communicate needed information to your customers from it's back end. It's chat also requires minimal set up time and you can begin speaking to customers right away.
What do you dislike about the product?
My biggest knock is not actually on the software itself, although, the user interface could be redesigned a bit better for simplicity, but it's actually ZenDesk itself. As a support company, their one dimensional support system does not always seem most effective.
What problems is the product solving and how is that benefiting you?
The biggest problems we're solving with ZenDesk Support is communication directly with customers and pushing content out to help their with our product. The benefits we've realized is that we're able to adjust and upload needed contact quickly and easily and communicating with chat is easier than ever.
Recommendations to others considering the product:
Continue to develop your own support system.
User Friendly Interface
What do you like best about the product?
Easy to track of everything in one place. View the history, customer replies, our answers, assign it to a party, etc. It also allows you to reopen the ticket or pause it to wait for your customers.
What do you dislike about the product?
Not able to search by Group name. You can sort it of course but I always have to scroll down to find that I need. Not a very big issue though.
What problems is the product solving and how is that benefiting you?
We use it to manage our tech support tickets. We are able to track what's happening and the progress of solving the issues for our customers.
Feedback on Zendesk
What do you like best about the product?
great interactive communication for tickets opened which makes customers like easy ,seamless integration with other systems , the use interface can be customized to meet our needs
What do you dislike about the product?
sometimes we have noticed system issues has slowed down our ticket monitoring and updates
What problems is the product solving and how is that benefiting you?
we have been able to streamline our level 2 support model using this product
Simple customer service manager
What do you like best about the product?
Thanks to the Zendesk interface it's easy to organize and manage all the tickets and requests of your customer care. We love the possibility that Zendesk offers to assign specific tickets to specific members of the team in total automation. Also the reporting area is one of the best we ever encountered.
What do you dislike about the product?
For some reasons I think that the pals at Zendesk leave out of the door some basic functionalities that can help your work. For example would be great to have the ability to sign tickets age into reports.
What problems is the product solving and how is that benefiting you?
Since we begin to deal daily with customer care, Zendesk helps us to organize tickets and be fast in replies. Manage the customer service is easy and time saver.
Recommendations to others considering the product:
Depends on your needs, Zendesk Support can be the holy grail of your success or just another platform that consume your budget. I highly reccomend you to try its trial and see if it fits your needs.
Best Help desk tool in the market
What do you like best about the product?
Easy to use and implement. Great User interface.
What do you dislike about the product?
Cost of implementing and maintainace can get expensive
What problems is the product solving and how is that benefiting you?
Help desk needs
Recommendations to others considering the product:
Highly recommended. Best in Business
Excellent Customer Support Platform
What do you like best about the product?
This app is well designed. It has a great UI. The search functionality and integrations also makes it a great platform to use.
What do you dislike about the product?
Can get messy - for example, if you have too many views
What problems is the product solving and how is that benefiting you?
We are able to rapidly solve customer issues and determine what types of problems are trending.
Recommendations to others considering the product:
Great tool.
Zendesk is a simple easy to use tool for providing customer support
What do you like best about the product?
Zendesk is simple and easy to use. It is an efficient way to manage customer support.
What do you dislike about the product?
Zendesk is separate from other CRM tools. There is integration with Salesforce, but it's not the same as having all the data in one place.
What problems is the product solving and how is that benefiting you?
We previously used Zendesk for managing customer support interactions.
Recommendations to others considering the product:
Good simple tool for managing customer support.
Simple and Effective
What do you like best about the product?
macros work very well and are powerful and quick
What do you dislike about the product?
I think the reports are awkward to setup
What problems is the product solving and how is that benefiting you?
IT Support
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