Zendesk Suite
ZendeskExternal reviews
6,502 reviews
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Love how easy it is!!
What do you like best about the product?
easy to use and quick. It is also super easy to train the team.
What do you dislike about the product?
limited on selections and types of support/
What problems is the product solving and how is that benefiting you?
supporting with IT barriers or technology barriers.
Zendesk makes Tech Support straightforward and organized
What do you like best about the product?
Zendesk has an incredible ability to create living documents centered around the customer, keeping track of all communications and notes regarding their issue.
What do you dislike about the product?
For our business in particular, everything is centered around Organizations being the focal point of contact, and in Zendesk it can be hard to keep communications with multiple contacts from the same organization from becoming a bit of a mess.
What problems is the product solving and how is that benefiting you?
Zendesk Support is solving our need for a ticketing system that allows multiple employees to easily become up-to-date on one issue and pick up where the other left off. It is also our Support wiki knowledgebase.
Zendesk Enhancing Customer Experience
What do you like best about the product?
Zendesk Support Suite has completely transformed how I handle customer support. Before using it, managing emails, chats, and social media across different platforms was overwhelming. Now, everything is centralized, making daily tasks much easier.
It was quick to implement and incredibly easy to use, even for less tech-savvy team members. We rely on it daily, and the automation features—like triggers and macros—save us a lot of time. The platform offers a wide range of features and integrates effortlessly with tools like Slack and our CRM. Plus, Zendesk’s customer support has been consistently responsive and helpful.
It was quick to implement and incredibly easy to use, even for less tech-savvy team members. We rely on it daily, and the automation features—like triggers and macros—save us a lot of time. The platform offers a wide range of features and integrates effortlessly with tools like Slack and our CRM. Plus, Zendesk’s customer support has been consistently responsive and helpful.
What do you dislike about the product?
While Zendesk offers a ton of powerful features, it can definitely feel a bit overwhelming at first—especially for smaller teams or those just getting started. There’s a bit of a learning curve, and it can take some time to figure out which tools you actually need and how to configure them effectively.
What problems is the product solving and how is that benefiting you?
Zendesk solved the chaos of juggling support across email, chat, and social media. Now I manage everything in one place, which saves time and keeps me organized. The automation tools are a lifesaver, and the reporting helps me stay on top of performance.
Simple & Productive
What do you like best about the product?
I appreciate its simplicity and efficiency in helping me boost productivity in Customer Support. I cannot imagine my work without this app.
What do you dislike about the product?
I think the reporting and dashboards could be simpler and more user-friendly.
What problems is the product solving and how is that benefiting you?
helps streamline customer communication by consolidating multiple channels into one platform. This improves response times, ensures no inquiries are missed, and enhances overall customer satisfaction, making my workflow more efficient.
Review for Zendesk
What do you like best about the product?
Easy to use
Number of features
I use Zendesk on a daily basis
Number of features
I use Zendesk on a daily basis
What do you dislike about the product?
For new users, it might be a bit confusing, especially for those users who are not so tech-savvy people.
What problems is the product solving and how is that benefiting you?
In our organisation we are using Zendesk to resolve our customer queries, and it is working seamlessly. It's easy to use and the shortcuts and macros are specially very useful for the customers.
Likely the coolest support tool ever!!!
What do you like best about the product?
It allows user to complete multiple tasks and is very user friendly. It's so much better than the few other tools I've seen. The customization options are great! The customizations allow so easy way to implement.
What do you dislike about the product?
The only thing that I can think of that I don't like is that sometimes it just lags. Kind of like, slow processing.
What problems is the product solving and how is that benefiting you?
Zendesk provide our ticketing system, our agents work from Zendesk and this has improved the work speed and management that also improved our customer support speed and services. This is basically improving the business on a whole another level
Zendesk
What do you like best about the product?
It allows user to complete multiple tasks and is very user friendly
What do you dislike about the product?
Needs faster updates, as this will ensure they keep up with competition.
What problems is the product solving and how is that benefiting you?
It solves productivity and SLA issues within my contact center.
Zendesk Rwview
What do you like best about the product?
the user experience for both end-user and agent.
What do you dislike about the product?
The Zen desk is functioning optimally...
What problems is the product solving and how is that benefiting you?
This ensures no ticket is missed and helps manage all interactions efficiently
Zendesk is great
What do you like best about the product?
I like the AI features. I can write a response, and ZD can make it more friendly, more elaborate, more formal. It´s great. Also, the Zendesk team is always super helpful and great. I use Zendesk Enterprise, Zendesk Guides, and we use a reporting feature (Explore) as well. It´s not complicated to use, I like zendesk.
What do you dislike about the product?
No complaints. I don´t dislike anything. Maybe the only thing that Zendesk Enterprise is a bit complicated to set-up for clients
What problems is the product solving and how is that benefiting you?
We multiple shared inboxes for customer support that are channeled through Zendesk. Also, when a client responds to an automated message, they are assigned automatically in Zendesk to the right CSM.
quick and smartest platform i ever worked at
What do you like best about the product?
it have a lot of options to check and a lot of macros and servers health
What do you dislike about the product?
maybe it needs more icons to be clear to see them.
What problems is the product solving and how is that benefiting you?
I didn't face any proplems but its benefiting me in tickets numbers and c sats
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