Zendesk Suite
ZendeskExternal reviews
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Powerful and Easy-to-Use Customer Support Platform
What do you like best about the product?
One of the things I like about Zendesk for Customer Service is its continuous improvement in automation and AI features. The platform is becoming smarter in routing tickets, suggesting responses, and helping support teams resolve customer queries faster. I also appreciate the improved integrations with different communication channels, which makes it easier to manage customer interactions in one place and deliver a more seamless support experience.
What do you dislike about the product?
One area where Zendesk for Customer Service could improve is simplifying the setup and configuration process. For new users, the platform can feel complex and may require time to fully understand all features. Additionally, some advanced functionalities are spread across different tools, which can make the system feel fragmented. Making customization easier without needing developer support and reducing dependency on paid add-ons would make the platform even more user-friendly.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite centralizes customer communication across email, chat, social media, and voice, helping us manage requests efficiently. It reduces response times, improves customer satisfaction, and enhances team collaboration through automation and unified workflows.
Amazing and Problem Solving Software
What do you like best about the product?
Really love the way the software understand our needs to automate replies and understand concept of reverting and giving perfect answers.
What do you dislike about the product?
I like everything, nothing that i dislike to be very true.
What problems is the product solving and how is that benefiting you?
This reduces effort of an individual to connect on small things with employees. AI helps to understand and be available to answer queries all the time so that there is no delay.
Fabulous Software & Easy to use
What do you like best about the product?
Really love the way it connects to the command and gives real solutions to the problem.
What do you dislike about the product?
There is nothing that I dislike about the software.
What problems is the product solving and how is that benefiting you?
Zendesk is solving all the major problems of communication with every single person as it helps to give real time solutions and also replying at all times of the day as it is a 24/7 service which is not possible most of the times.
It is a really good and easy to get along
What do you like best about the product?
It is very helpful for not that tech literate persons, basically for any one that knows how to use a computer
What do you dislike about the product?
Some times it get stuck while updating status
What problems is the product solving and how is that benefiting you?
It’s is very easy to reply the users and helps a lot to easily locate macros that helps with your job rol
Great software for our CS teams
What do you like best about the product?
It seamlessly integrates with many software platforms for us to capture inquiries and concerns and route to our CS teams
What do you dislike about the product?
Not a whole lot I can complain about at all!
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite keeps our CS requests organized and it's great!
Easy to use
What do you like best about the product?
It's easy to fill, understand and handle
What do you dislike about the product?
Nothing, I like everything, is user friendly
What problems is the product solving and how is that benefiting you?
It's easy to report issues with a platform and look for help there
Great Product to Use
What do you like best about the product?
Omnichannel Support, Unified Agent WorkSpace
What do you dislike about the product?
Complexity of setup and complexity in configuration
What problems is the product solving and how is that benefiting you?
Fragmented Customer Communication, Inefficient Task management
Zendesk Performance
What do you like best about the product?
zendesk is focusing more on automation and smart workflows as the reporting and analytics dashboard looks more detailed than before . Also the AI suggestions for replies and better ticket categorisation is a big plus .
What do you dislike about the product?
Interface can sometimes feel a bit heavy when we are handling big number of tickets .
What problems is the product solving and how is that benefiting you?
It has omnichannel support which unifies email, chat, voice, social media.It also provides real-time dashboards, custom reports, and analytics tools to monitor SLAs, team efficiency, and CSAT.
It helped me for faster response time,better staffing and for data driven decision also.
It helped me for faster response time,better staffing and for data driven decision also.
Zendesk Chronicles: Tales from the Support Desk
What do you like best about the product?
One thing I like about Zendesk is that it keeps all customer conversations in one place. Whether the customer contacts us by email, chat, or another channel.
What do you dislike about the product?
Zendesk has powerful reporting tools, but they can sometimes be complicated to use and difficult to navigate when trying to pull reports or data. Making the reporting dashboards more user-friendly would help agents and managers get insights faster.
What problems is the product solving and how is that benefiting you?
It solves the problems of having to answer duplicate messages and queries with the ticketing merging option. intergrating ai platforms to generate auto repsonse which hardly needs human interventions when it comes to resolving queries. The ability to intergrate multiple platforms to help make things easier. eing able to generate and pull accurate reports.
Easy to use CRM
What do you like best about the product?
To me, Zendesk is the simplest yet most useful CRM in the market. It’s the perfect balance between simplicity and usefulness
What do you dislike about the product?
I don’t have see any downs of the tool. It would be great to allow a “force transition” from chats to emails to not allow the users to go back to chats.
What problems is the product solving and how is that benefiting you?
Smooth communication with clients
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