Zendesk Suite
ZendeskExternal reviews
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Intuitive, full service support platform
What do you like best about the product?
I love that it’s a Support platform, through and through. It’s not a Frankenstein system that has tried to branch off and do a million other things. Because of their focus on the market they serve, the product continues to be improved and advanced.
What do you dislike about the product?
I don’t have any downsides. The product has come SO far in the last several years!!
What problems is the product solving and how is that benefiting you?
It allows us to hear from customers and serve them in a multitude of different ways - chat, email, phone, web, etc.
All in one
What do you like best about the product?
What makes Zendesk the best option in my point of view is that it provides all of the support solutions that I need in a few clicks away. I can build complex flows with zero coding.
What do you dislike about the product?
Some legacy structures that seems to be left aside (like automations page)
What problems is the product solving and how is that benefiting you?
I can manage all my channels in one tool in a very seamlessly way
Best in class ticketing platform
What do you like best about the product?
Zendesk support suite is both powerful and adaptable for customer support operations. A robust and easy to use API as well as a wealth of marketplace app make it seemingly capable of any support experience you can imagine.
What do you dislike about the product?
The platform is composed of many apps which can make the learning curve higher.
What problems is the product solving and how is that benefiting you?
We use ZD SS for call dispositioning of voice calls.
Support Your Team To Success
What do you like best about the product?
What I like about the Zendesk Support Suite is how it brings all our customer interactions—email, chat, social media, phone, and web—into one place, making it easy to manage conversations. I really appreciate the automation tools and customizable ticket workflows that help my team stay organized and efficient. The AI features, like Answer Bot, are great for handling common questions and saving time. I also like how detailed the reporting is, giving me real-time insights into our performance. The knowledge base and self-service options help reduce tickets, and the wide range of integrations makes it easy to connect with the other tools we use. Plus, it scales well as our team grows, and the mobile app keeps us connected on the go. Overall, it helps us deliver better service and track customer satisfaction.
What do you dislike about the product?
Two things I dislike about the Zendesk Support Suite are the à la carte pricing and the level of support. The pricing structure makes it difficult to maintain and afford everything we need since many features are add-ons, and it would be much better if they offered a bundled package with single pricing. Secondly, their support can sometimes be a little slow to respond, but overall, these are minor criticisms compared to the value the platform provides.
What problems is the product solving and how is that benefiting you?
The problem Zendesk is solving for us is keeping all of our customer service interactions in one centralized location, which makes it much easier to manage conversations across multiple channels. It also provides the metrics and reporting we need to ensure we’re staying on point with our expectations and consistently taking care of our customers’ needs.
Amazing experience with zendesk support
What do you like best about the product?
It seamlessly integrates multiple communication channels like email, social media, phone calls, and live chats into one platform, enhancing customer service efficiency and engagement
What do you dislike about the product?
I don’t see any dislike for support suite
What problems is the product solving and how is that benefiting you?
Centralizes customer interactions from multiple channels (email, chat, voice, social media) into a single interface, ensuring no communication is missed
The most reliable platform on the market !
What do you like best about the product?
I use Zendesk to help clients through email. It is easy to manage customer inquiries in one place and very user-friendly. I can organize my tasks, making support more efficient and seamless for my clients. Very easy to assign tasks to the employees by creating channels.Using it on a daily basis really makes my life in the office sooo enjoyable !
What do you dislike about the product?
No complaints. I don´t dislike anything.
What problems is the product solving and how is that benefiting you?
Replying and solving customers' problems
Love how easy it is!!
What do you like best about the product?
easy to use and quick. It is also super easy to train the team.
What do you dislike about the product?
limited on selections and types of support/
What problems is the product solving and how is that benefiting you?
supporting with IT barriers or technology barriers.
Zendesk makes Tech Support straightforward and organized
What do you like best about the product?
Zendesk has an incredible ability to create living documents centered around the customer, keeping track of all communications and notes regarding their issue.
What do you dislike about the product?
For our business in particular, everything is centered around Organizations being the focal point of contact, and in Zendesk it can be hard to keep communications with multiple contacts from the same organization from becoming a bit of a mess.
What problems is the product solving and how is that benefiting you?
Zendesk Support is solving our need for a ticketing system that allows multiple employees to easily become up-to-date on one issue and pick up where the other left off. It is also our Support wiki knowledgebase.
Zendesk Enhancing Customer Experience
What do you like best about the product?
Zendesk Support Suite has completely transformed how I handle customer support. Before using it, managing emails, chats, and social media across different platforms was overwhelming. Now, everything is centralized, making daily tasks much easier.
It was quick to implement and incredibly easy to use, even for less tech-savvy team members. We rely on it daily, and the automation features—like triggers and macros—save us a lot of time. The platform offers a wide range of features and integrates effortlessly with tools like Slack and our CRM. Plus, Zendesk’s customer support has been consistently responsive and helpful.
It was quick to implement and incredibly easy to use, even for less tech-savvy team members. We rely on it daily, and the automation features—like triggers and macros—save us a lot of time. The platform offers a wide range of features and integrates effortlessly with tools like Slack and our CRM. Plus, Zendesk’s customer support has been consistently responsive and helpful.
What do you dislike about the product?
While Zendesk offers a ton of powerful features, it can definitely feel a bit overwhelming at first—especially for smaller teams or those just getting started. There’s a bit of a learning curve, and it can take some time to figure out which tools you actually need and how to configure them effectively.
What problems is the product solving and how is that benefiting you?
Zendesk solved the chaos of juggling support across email, chat, and social media. Now I manage everything in one place, which saves time and keeps me organized. The automation tools are a lifesaver, and the reporting helps me stay on top of performance.
Simple & Productive
What do you like best about the product?
I appreciate its simplicity and efficiency in helping me boost productivity in Customer Support. I cannot imagine my work without this app.
What do you dislike about the product?
I think the reporting and dashboards could be simpler and more user-friendly.
What problems is the product solving and how is that benefiting you?
helps streamline customer communication by consolidating multiple channels into one platform. This improves response times, ensures no inquiries are missed, and enhances overall customer satisfaction, making my workflow more efficient.
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