Zendesk Suite
ZendeskExternal reviews
6,502 reviews
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Zendesk is by far the best platform for customer support companies.
What do you like best about the product?
Zendesk is well-organized, user-friendly, provides lots of tools to perform different tasks depending on the business needs, offers multiple channels of communication to unify every interaction in a single place, and even though there are a lot of tasks that can be performed in this platform their system is very well done and stable. I have to use this platform every day since the channels we use to communicate with customers are located here and in my years of experience, this is the best tool by far.
What do you dislike about the product?
The only problem is that performing certain actions requires to have a higher level of expertise but after this, everything is good.
What problems is the product solving and how is that benefiting you?
Zendesk really help mantaining every chanel of communication al together in the same ecosystem, making it easier to interact with customer and checking the history of all the actions performed with an specific user to provide a much better customer service experience.
Easy process to use
What do you like best about the product?
All the different features that could be used
What do you dislike about the product?
I can't think of anything I disliked about Zendesk, except i wish it would have been available for me to use earlier in my time at Coolibar
What problems is the product solving and how is that benefiting you?
Was able to follow thread of emails more effectively...
Zendesk Review
What do you like best about the product?
Zendesk provides detailed analytics and insights into key performance metrics, such as ticket resolution times and customer satisfaction.
What do you dislike about the product?
The wide array of features can overwhelm new users, requiring significant time and training to fully understand and utilize the platform’s potential.
What problems is the product solving and how is that benefiting you?
Zendesk ensures seamless communication, reduces confusion, and improves efficiency by allowing agents to manage all interactions in one place.
All in One tool to support our clients in different channels
What do you like best about the product?
We use Zendesk to assist our clients through phone, chats and email. It is like an all in one tool to provide support. It is easy to manage customer inquiries in one place and very user-friendly. I can organize my tasks, making support more efficient and seamless for my clients
What do you dislike about the product?
I haven;'t explore the other feature of it as of yet. It seems like there are lots of things that I have to learn since this tool is like a one-stop shop. Personally, I would like to set up auto-refresh so I don't have to manually refresh my tickets, but I can't find it.
What problems is the product solving and how is that benefiting you?
This tool helps us organize the tickets, manage SLA and provide better tracking. I can manage multiple customers request and respond in a timely manner. Because of Zendesk, our efficiency and customer satisfaction improves a lot.
Love Zendesk Support Suite very well-equipped
What do you like best about the product?
User-friendly can easily be understood by even a non-technical person
What do you dislike about the product?
Nothing to dislike about Zendesk because we are using it highly recommend to the next company I apply
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite is already solved our problem especially our industry is a BPO company we need a ticketing tool or platform to communicate and address the issues of our end users or agent
Manage ticketing
What do you like best about the product?
It includes automation capabilities (like triggers and macros) and AI-driven tools (like Answer Bot) to improve efficiency and reduce agent workload.
What do you dislike about the product?
Zendesk can become expensive, especially as you scale up or add premium features. Some small businesses or startups may find it hard to justify the cost compared to alternatives.
What problems is the product solving and how is that benefiting you?
Zendesk consolidates all channels into a single platform, allowing agents to view and respond to queries from one place. This ensures no messages slip through the cracks and improves response times.
Zendesk Ticketing
What do you like best about the product?
Zendesk Support Suite is ticket tool managing customer support. Zendesk has a clean and intuitive interface that makes it easy for agents to navigate through customer tickets, collaborate with team members, and find relevant information quickly.
What do you dislike about the product?
As an It Service Desk used this tool experience delays in loading tickets or in navigating the interface when there's a high volume of incoming requests.
What problems is the product solving and how is that benefiting you?
Slow Response Times and Inefficient Ticket Routing but there have solution for this such as Zendesk's automation tools—such as triggers, macros, and smart queues
Zendesk admin user
What do you like best about the product?
what i like most about zendesk is easy to use to monitor tickets
What do you dislike about the product?
maybe if i ask about the dislike in features of zendesk is like monitoring of ticket month to date. i believe this can be enchance or add more feature over time
What problems is the product solving and how is that benefiting you?
In updating ticket in real time and can view with other team member
First level support as Servicedesk Engineer
What do you like best about the product?
It is more easy to use compare to other ticketing tool like ServiceDesk Plus(SDP). Specially the macro which helps me to give fast response to the users who need our help as IT.
What do you dislike about the product?
The rating system it should has a comment whenever you give ah good or bad satisfactiong rating
What problems is the product solving and how is that benefiting you?
Its difficult it is for support to align with departments such as sales or technical teams.
Zendesk Support platform
What do you like best about the product?
Zendesk can be managed, monitored, and used reliably as a support platform.
What do you dislike about the product?
Zendesk can't delete some other error file.
What problems is the product solving and how is that benefiting you?
Lack of personalization
the problem is generic, impersonal support can alienate customers and fail to address their specific needs.
the solution zendesk customer profiles and integrated CRM Customer Relationship Management tools allow agents to view past interactions and customer history leading to more personalized and relevant support.
the problem is generic, impersonal support can alienate customers and fail to address their specific needs.
the solution zendesk customer profiles and integrated CRM Customer Relationship Management tools allow agents to view past interactions and customer history leading to more personalized and relevant support.
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