Zendesk Suite
ZendeskExternal reviews
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Zendesk achieves what it states it does
What do you like best about the product?
The interface is simple and intuitive. It's not cluttered by unnecessary items and highly easy to use for any platform. It allows us to answer any incoming customer requests through voice and email through a highly effective ticketing system. This meets our needs for this product.
What do you dislike about the product?
Although a highly customizable product, branding can be an issue. Reporting function also needs to be amped up a bit to make it more useful. The customization is simple and limited in scope however. This could be improved.
What problems is the product solving and how is that benefiting you?
Trying to ease support of incoming customer requests via phone or email. Using Zendesk has achieved our needs and is customizable to our needs. This a quality product at a great price point.
Recommendations to others considering the product:
My recommendation would be to have a good understanding of the product's features and services.
Customer Support Ticket Made Simple
What do you like best about the product?
With the Zendesk integration, taking and assigning customer support tickets couldn't be better! Very easy to use and track progress of support tickets.
What do you dislike about the product?
The initial setup took much more than initially thought. To create an open case, a lot of information was required
What problems is the product solving and how is that benefiting you?
Instead of having people call in for support, ZenDesk offers a ticket system for support staff to address
Recommendations to others considering the product:
Work queue management was a nightmare! ZenDesk is organized and tickets are easy to assign and close once completed.
Very interesting for marketing & customer service
What do you like best about the product?
I don't use Zopim for customer service, but for conversion on my web site
Trigger for chat on your web site : you can have a custom conversation displayed either by a web page, a word... The price is not expansive (14$ / user / month). The free version is not interesting without the trigger feature.
Trigger for chat on your web site : you can have a custom conversation displayed either by a web page, a word... The price is not expansive (14$ / user / month). The free version is not interesting without the trigger feature.
What do you dislike about the product?
The customization is not full : you still have the zopim logo even if you are in the paid version.
More over the stats are not accurate : some chat never appears in the hustoric (very strange !)
More over the stats are not accurate : some chat never appears in the hustoric (very strange !)
What problems is the product solving and how is that benefiting you?
Conversion on web site
Recommendations to others considering the product:
The trigger feature should be improve, there should be more trigger for pricing
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