Zendesk Suite
ZendeskExternal reviews
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A good CRM to maintain customer data.
What do you like best about the product?
We can merge the tickets, search the customers details, it is very informative tool which help us to resolve the customer's issue.
What do you dislike about the product?
Some times tickets will not get opeped, rest is okay.
What problems is the product solving and how is that benefiting you?
It help us to track the customer's complaint and communicate with internal groups and resolve the issue.
Great customer supporting system
What do you like best about the product?
It has everything needed to connect with customers
What do you dislike about the product?
Cost increase is something we cant copup with
What problems is the product solving and how is that benefiting you?
Organized resolution of customer complaints. Every customer complaints are in one place and getting tracked, properly resolved. Also have configured live chat and KB for customer complaint resolution and self service.
Virtual support system within a company
What do you like best about the product?
Customers, Prospective clients, Vendors and employees all can be integrated at one place. All These features are extensively used and the framework of slack, call , sometimes social media buttons are very useful.
Usability is very high at different levels, majorly helpful for calling agent /support team
the concised modality of zendesk is really helpful
Usability is very high at different levels, majorly helpful for calling agent /support team
the concised modality of zendesk is really helpful
What do you dislike about the product?
Auto emails are very similar and they need to improved customized auto email message. I sense the customer support is good in US hours, may not be in APAC hours
What problems is the product solving and how is that benefiting you?
We use it for sales CRM, payment schedule is significantly well manged. Zendesk usability had been managing and organizing these conversations at one go. I am assuming the customer/client can find a real time solution rather than when the resource log in and respond to vendor/client query. This is really helpful
Good for customer support services
What do you like best about the product?
It helps in businesses management and streamline interactions over email chat, social media, and voice
What do you dislike about the product?
I had a bit hiccups in starting and later on time it eased up. Have faced downtime too.
What problems is the product solving and how is that benefiting you?
It streamlines workflows with automation, reducing repetitive tasks and improving my productivity. It also provides a self-service knowledge base, it helped me to resolve simple issues independently, which decreases ticket volume
Excellent Support Experience with Zensdesk: Professional and Prompt Assistance
What do you like best about the product?
It is great for managing customer interactions across multiple channels in one place. The interface is intuitive, and the automation features help streamline workflows, saving a lot of time. It's an excellent tool for providing fast and personalized support without any issues. We can easily integrate it with other tools. We have been using this tool for both customer support and internal escalations and it's really easy to implement.
What do you dislike about the product?
Somtimes It takes few minutes to load when multiple tabs or ticket tabs was opened. It's not an system issue though.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us efficiently manage bug tickets by centralizing tracking and prioritization. Its automation routes issues to the right team, speeding up resolution and ensuring nothing is missed. This streamlines our workflow and improves response times.
Zendesk Support Suite Has Kept Business Flowing
What do you like best about the product?
I like that this platform can be synced with others. Being able to have ZD speak to Slack has ensure seamless communication for all tickets.
What do you dislike about the product?
I do wish it were easier to search for older tickets without having to scroll through so many with simliar names/phone numbers.
What problems is the product solving and how is that benefiting you?
I like that there is a central place to access all of these functions. The chat support has been especially useful when it comes to client interaction. Some days calling into clinics can be time-consuming and overwhelming. Having a chat option allows Clients to have greater control over their interaction with our company.
Zendesk
What do you like best about the product?
Zendesk is a great tool for helping customers. It lets you manage tickets, offer self-help options, and track customer interactions. This makes it easy to provide quick and helpful support.
What do you dislike about the product?
Zendesk can be tricky to learn, especially for new users. Setting it up and customizing it can be complicated, and you might need some technical help.
What problems is the product solving and how is that benefiting you?
Zendesk helps you manage customer support across different channels like email, chat, and social media. It makes it easier to respond to customer questions quickly and efficiently, and it provides tools to help you understand your customers better.
Zendesk: Paving the Way for the Future of Customer Service
What do you like best about the product?
I love how easy it is to use Zendesk and how it effortlessly connects me to other departments to address my concerns through its advanced ticketing system!
What do you dislike about the product?
While Zendesk is user-friendly and highly helpful daily with our concerns, it also does have a few drawbacks like limited options in their dropdown menus. Additionally, there are occasional short maintenance periods or downtimes. However, the customer support team is always responsive and resolves our issues promptly.
What problems is the product solving and how is that benefiting you?
It has been especially helpful for managing large-scale concerns and complaints from our employees. Since we're all working remotely, we no longer have to email multiple people. Zendesk streamlines the process by automatically directing issues to the appropriate team or department which is a major benefit for me and my team!
Zendesk Review
What do you like best about the product?
Its unified platform simplifies ticket management, enabling efficient customer support across multiple channels.
What do you dislike about the product?
Customization can be complex, and pricing may feel high for small teams.
What problems is the product solving and how is that benefiting you?
Zendesk combines email, chat, calls, and social media interactions into a single interface, streamlining all customer support channels.
Great Support Tools All in One Place
What do you like best about the product?
I think it is great to use Zendesk Support Suite as it has all the tools in one place to manage tickets (support requests) from incoming customers or internal personnel to also being able to reach out internally to other teams so is their help is needed on a request. It also links/connects with Jira so any related tickets can be easily viewed with a click. The ticket urgency and SLA are also well-organized so it can be sorted by priority of customers and issues.
What do you dislike about the product?
There aren't much real downsides. The only issue is when a particular team does not have access to ZD.
What problems is the product solving and how is that benefiting you?
It is solving the management of customer support and service, and it is a benefit as it is all organized very well in one place, where multiple teams can view specific customer issues and requests.
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