Zendesk Suite
ZendeskExternal reviews
6,502 reviews
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Value for money
What do you like best about the product?
Integration with many apps is easy, there's a lot of online documents and tutorials to check. Complete CRM!
What do you dislike about the product?
lacking integration for asset management and inventory
What problems is the product solving and how is that benefiting you?
solving of employees request and issues, logging of all incidents
It's got it all!
What do you like best about the product?
I like that it offers all different kinds of features and apps you can implement into the desk so everything is all in the same place
What do you dislike about the product?
Pricing for additional services and 2 way communication when it comes to SMS/text messaging
What problems is the product solving and how is that benefiting you?
The ability to do live chat with clients
Zendesk - CRM review
What do you like best about the product?
Very ease to use with a friendly interface with better integration and easy to do so based on the frequency of using it.
What do you dislike about the product?
Exporting bulk reports have been excluded unlike before
What problems is the product solving and how is that benefiting you?
Integration of creating, updating and solving of tickets in bulk
Zendesk is the best platform to provide support to our users
What do you like best about the product?
Zendesk is easy to use and intuitive, mostly on chats
What do you dislike about the product?
Fast chat assistance with all users. Easy follow-ups through emails
What problems is the product solving and how is that benefiting you?
Help us to adress all users requests through chat an emails
Ozonatel review
What do you like best about the product?
Its very helpful intergration with ozonetel and zendesk
What do you dislike about the product?
It mimimises our work , effectively, by identifying duplicate tickets
What problems is the product solving and how is that benefiting you?
It consolidates customer interactions from various channels (email, chat, social media) into one platform, making it easier for support teams to manage inquiries.
Review of a ticket solving and time management tool: Zendesk
What do you like best about the product?
The best part about Forwarder for Zendesk is:
It is easy to allocate work to the employees by making chanels and group and allocating work in them.
The managers can determine the performance of the employees through it's work scheduling feature like when an employee is taking chat he/she has to put the status on chat and like while doing tickets they have set tickets. This makes it easy for them to know the availability of person for chat and email.
Zendesk is used as part of daily work.
It can be easily implemented with other tools.
It is also used for the people who work as a customer support team.
It is easy to allocate work to the employees by making chanels and group and allocating work in them.
The managers can determine the performance of the employees through it's work scheduling feature like when an employee is taking chat he/she has to put the status on chat and like while doing tickets they have set tickets. This makes it easy for them to know the availability of person for chat and email.
Zendesk is used as part of daily work.
It can be easily implemented with other tools.
It is also used for the people who work as a customer support team.
What do you dislike about the product?
As such I don't feel like there is anything that I don't like.
What problems is the product solving and how is that benefiting you?
Earlier I had choose the tickets form the queue and it was difficult to take tickets from such a big queue after the use of this It has been easy for me to pick tickets as there is separate channel for my time so, I don't have to look for the tickets.
Convenient and reliable
What do you like best about the product?
easy to use especially for chats. Very reliable
What do you dislike about the product?
Zendesk is very reliable and easy to use there's no bad reviews
What problems is the product solving and how is that benefiting you?
Be able to be in contact with customers.
Zendesk is very easy to use.
What do you like best about the product?
What I like best about the Zendesk Support Suite is its versatility and user-friendly interface.
What do you dislike about the product?
One common dislike of the Zendesk Support Suite is its pricing structure, which can become expensive as you scale or add more features.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite solves issues like managing multi-channel support, ticket management, enabling automation and self-service, and providing analytics, ultimately enhancing customer satisfaction and team efficiency.
best CRM suite
What do you like best about the product?
I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
What do you dislike about the product?
There's really nothing I like least about it, it functions the way it needs to function, and you're able to handle customer tickets with ease
What problems is the product solving and how is that benefiting you?
To interact with customers about their issues with the application or any other problem with our service
Easy to use
What do you like best about the product?
You can use an internal note and a public reply. This lets you put all the documentation in one ticket without the customer getting involved
What do you dislike about the product?
It gets slow sometimes. And I experience a bit lag
What problems is the product solving and how is that benefiting you?
It helps us document all our customers interaction.
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